Tech-driven, experiential shopping redefines Dubai retail
With retail transactions worth Dh587 million recorded in the second quarter of 2025 alone, the emirate is underpinning its status as one of the world's most vibrant consumer markets.
According to CRC Property's latest report, The CRC Edit, which tracks retail trends and commercial activity across the UAE, the future of retail is increasingly intertwined with storytelling, technology, and experience. With the announcement of Disneyland Abu Dhabi, the region is poised for an even larger leap into the realm of experiential commerce, positioning itself as a global hub for lifestyle, leisure and retail investment.
'Disneyland Abu Dhabi isn't just a tourism announcement — it's a turning point for how we think about retail and commercial development in the UAE,' said Behnam Bargh, managing director of CRC. 'It signals long-term growth across sectors like hospitality, food and beverage, real estate and especially experiential retail. We expect heightened investor interest, especially around Yas Island, and a ripple effect across Dubai and the wider region.'
Retail industry watchers argue that as experiential design becomes the norm and digital fluency defines physical spaces, retail in the UAE is no longer just about shelves and storefronts. It is about 'stories, spectacles and unforgettable journeys — crafted not only to satisfy consumer demand but to shape it,' they said.
CRC's Q2 2025 data offers a glimpse into the current strength of Dubai's retail property market. A total of 232 retail transactions were recorded, amounting to Dh587 million in value. The most active locations included Business Bay, Jumeirah Village Circle, Mohammed Bin Rashid City, Arjan, and Dubai Marina — areas that are witnessing strong population growth and evolving consumer demographics.
One of the most defining characteristics of Dubai's retail evolution is the integration of technology into physical shopping environments. Nearly 90 per cent of UAE shoppers use digital tools while browsing in-store, and 71 per cent engage with features like augmented reality (AR), interactive kiosks, in-store mobile apps, and QR-activated promotions. The shift isn't just in what consumers buy, but how they want to feel while buying it.
Dubai's community malls — once mere convenience centres — are now platforms for digitally enhanced journeys. Smart mirrors, AR fitting rooms, and interactive touchpoints are being introduced at a rapid pace, particularly in mid-sized lifestyle malls catering to younger audiences and families.
Global consultancy McKinsey & Co. has observed similar shifts across major retail destinations, noting that 'digital integration and personalization are now critical levers for in-store growth.' In Dubai, this transition is happening faster than in many Western cities, driven by a tech-savvy population and a government pushing digital-first initiatives.
Beyond shopping, the dining experience in the city has also evolved dramatically. CRC's report highlights the explosive growth of 'immersive dining,' where theatrical performances, art, and multisensory storytelling now complement culinary excellence. Concepts like Krasota — a 360-degree visual gastronomy theatre — and Le Petit Chef, with its animated 3D tabletop performances, are setting new benchmarks.
'Dubai is no longer satisfied with good food and service,' the report notes. 'It wants spectacle, it wants theatre, it wants story.'
This shift reflects a broader trend in the UAE's post-pandemic consumer psyche — one that values novelty, emotion, and Instagrammable moments as much as the core product. Dining out has become about entertainment and engagement, and successful F&B concepts are those that blend taste with surprise.
This is reinforced by Dubai's overarching economic strategy. According to a Dubai Chamber of Commerce study, the emirate's retail sales are projected to reach over $70.5 billion in 2025, fuelled by rising tourism, growing affluence, and a flourishing e-commerce ecosystem. Meanwhile, the Dubai Department of Economy and Tourism has outlined plans to make the city the 'experience capital of the world,' with retail playing a central role in that narrative.
'Dubai's retail landscape is no longer just about transactions,' said an industry analyst from CBRE. 'It's about destinations. Whether it's shopping, dining, or leisure, everything is curated, themed and infused with technology. That's where the future is headed — and Dubai is already there.'
With developments like Disneyland Abu Dhabi, hyper-themed malls, and immersive retail zones in the pipeline, the trajectory is clear: Dubai is not just adapting to global retail trends; it is setting them.
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