Optiva is taking Gemini-powered agentic AI-powered BSS to MWC
Telecom industry cloud-native billing, charging, and revenue management software firm Optiva, will unveil its agentic AI-powered business support systems (BSS) platform at Mobile World Congress (MWC) Barcelona next month. The new platform leverages generative AI capabilities of Google's Gemini models. Unlike traditional chatbots with limited query capabilities, Optiva's agentic AI possesses 'agency,' enabling it to act autonomously, adapt, complete complex tasks, make decisions, and proactively achieve objectives.
The company says its agentic AI-powered BSS will empower communication service providers (CSPs) to achieve measurable improvements in operational efficiency, cost savings, customer experience, and business productivity.
Optiva already has customers in the Middle East and the Americas using the platform for digital BSS transformations.
This move aligns with industry trends – Gartner predicts that by 2028, 33% of enterprise software applications will incorporate agentic AI, a substantial increase from just 1% in 2024.
The rapidly advancing technology has the potential to drive significant productivity gains and contribute trillions to the global economy.
McKinsey highlights customer operations and sales as prime areas for GenAI revenue growth, with AI agents leading the charge.
Not just AI agents
'Integrating agentic AI into Optiva's BSS solutions marks a pivotal step forward in the telecom industry," says Chrisaman Sood, AI product strategist at Optiva.
"We are not simply developing AI agents to streamline operations and improve customer experiences – we are establishing the foundation for a future where these agents can work together seamlessly.'
Optiva's agentic AI BSS ecosystem can:
Enhance customer experience: The customer care AI agent, Amica, automates customer queries and cases, significantly improving resolution times and customer satisfaction.
Increase operational efficiency: The operations management AI agent, Kairos, proactively enhances operational efficiency, reducing ticket resolution time and manual efforts.
Hyper-personalise engagement: The sales AI agent, Sophos, empowers CSPs to engage customers with hyper-personalised offers and plans, improving sales efficiency and fostering customer loyalty.
All rights reserved. © 2022. Bizcommunity.com Provided by SyndiGate Media Inc. (Syndigate.info).
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Arabian Post
38 minutes ago
- Arabian Post
Gemini Quietly Advances Toward Public Listing Amid Regulatory Shift
Cryptocurrency exchange Gemini, co-founded by Cameron and Tyler Winklevoss, has confidentially filed for an initial public offering in the United States, signaling a significant step toward entering public markets. The firm is collaborating with investment banks Goldman Sachs and Citigroup on the offering, according to individuals familiar with the matter. While the timeline and final decision remain pending, the confidential nature of the filing allows Gemini to prepare for a potential listing without immediate public disclosure. This move follows the conclusion of a nearly two-year investigation by the U.S. Securities and Exchange Commission into Gemini's operations. In February, Cameron Winklevoss announced that the SEC had closed its inquiry without recommending enforcement action, removing a significant regulatory hurdle. Additionally, Gemini settled a separate lawsuit with the Commodity Futures Trading Commission in January, agreeing to a $5 million penalty over allegations related to its 2017 bid to offer Bitcoin futures contracts. Gemini's decision to pursue an IPO comes amid a broader shift in the U.S. regulatory landscape under the current administration, which has adopted a more crypto-friendly stance. This environment has encouraged several digital asset firms, including Kraken and Circle, to explore public listings. Notably, the Winklevoss twins were among approximately 30 crypto executives who attended a White House summit focused on digital assets, reflecting the administration's engagement with the industry. Founded in 2014, Gemini has positioned itself as a regulated and secure platform for cryptocurrency trading and custody. The exchange operates in multiple global markets, including New York, Singapore, London, and Dublin. In late 2024, Gemini expanded its services to France in anticipation of new EU cryptocurrency regulations. The company has also diversified its offerings, launching products such as the Gemini Dollar stablecoin and acquiring the NFT platform Nifty Gateway in 2019. ADVERTISEMENT Despite its growth, Gemini has faced challenges, particularly related to its Earn program, which allowed customers to lend crypto assets to the now-bankrupt lender Genesis. The program's suspension in November 2022 led to approximately $940 million in customer assets being frozen. However, a rise in crypto prices has since enabled Gemini and Genesis to return over $2 billion worth of crypto to affected customers.
Martechvibe
10 hours ago
- Martechvibe
AdLift Announces the Launch of Tesseract
Tesseract delivers actionable insights for AI-savvy marketing strategies, whether it's identifying brand mentions in ChatGPT outputs or assessing visibility in Google's AI Overviews. Topics News Share Share AdLift Announces the Launch of Tesseract Whatsapp Linkedin AdLift has announced the launch of Tesseract. Tesseract is a tool designed to help brands, agencies, and marketers track and amplify their presence across the rapidly expanding landscape of Large Language Model (LLM) powered search platforms, such as ChatGPT, Gemini, Google AI Overviews, and Perplexity. AdLift Inc., now part of Liqvd Asia, has been at the forefront of innovation, bringing together talent to deliver the best solutions. With Tesseract, they're taking AI-powered marketing to the next level. As AI reshapes the way consumers find and interact with content, traditional SEO methods are fast becoming obsolete. This technology is built to unlock this new frontier, giving brands real-time visibility into how they are being discovered and represented within AI-powered responses. It helps marketers to not only monitor but also optimise their digital footprint where it counts—in the very engines powering the next generation of search. 'Search is undergoing a seismic shift. The dominance of traditional search engines is being challenged by AI-native platforms that interpret and present information differently,' said Prashant Puri, CEO & Co-Founder of AdLift Inc. 'Brands that don't adapt risk becoming invisible in this new landscape. Tesseract is our answer to this challenge—a revolutionary tool that puts brands back in control of their digital destiny.' ALSO READ: Unlike legacy SEO platforms, Tesseract decodes how LLMs display, prioritise, and contextualise brand content. Whether it's identifying brand mentions in ChatGPT outputs or assessing visibility in Google's AI Overviews, the platform delivers actionable insights for AI-savvy marketing strategies. 'AI agents are the future, and businesses are seeing the transformation since their introduction. There's a massive opportunity across industries, and with the Tesseract tool, we are proud to enjoy the first mover advantage of this service,' said Arron Goodin, Managing Director, AdLift Inc. 'As an agency, we are committed towards innovations, helping our clients and building a competitive edge with enhanced efficiency and deeper industry insights.' Arnab Mitra, Founder & Managing Director of Liqvd Asia, commented, 'At Liqvd Asia, innovation is our core. With Tesseract, we're not just responding to the AI revolution—we're shaping it.' 'This product reflects our commitment to empowering brands with cutting-edge solutions that anticipate the future of digital marketing. We believe Tesseract will be a game-changer, enabling brands to thrive in an AI-first world where visibility means everything.' By launching Tesseract, AdLift reaffirms its commitment to pushing the boundaries of digital innovation. ALSO READ:
Martechvibe
10 hours ago
- Martechvibe
Why Most Businesses Are Still Struggling to Win with AI
AI is everywhere. It's the cornerstone of transformation roadmaps, the centrepiece of boardroom conversations, and increasingly, the north star of enterprise innovation. A recent Qlik study revealed that 86% of senior executives say AI is now central to their organisation's business strategy. Yet, only a small fraction are seeing the meaningful business outcomes they hoped for. A parallel report by Kyndryl paints a similar picture. Despite the enthusiasm, most businesses are still stuck in the early phases of AI maturity. Only 5% of organisations are considered 'AI Pacesetters'— those that successfully use AI at scale and see significant returns. So what's going wrong? The AI Execution Gap Is Real Both reports point to a sobering truth: strategy alone isn't enough. There's a wide and growing gap between AI ambition and AI execution, and it's costing companies time, money, and competitive advantage. 'Organisations clearly recognise that merely investing in AI is insufficient; what matters now is delivering tangible outcomes. Yet, as our research underscores, the road to production AI remains blocked by persistent hurdles—cost, complexity, and data fragmentation,' said Mike Capone, CEO of Qlik. Closing the AI execution gap requires more than aspiration—it demands practical solutions that simplify data integration, ensure governance, and empower better decision-making. This pressure is even more intense with generative AI dominating leadership agendas. The pace of genAI evolution amplifies organisational anxiety and widens the gap between intent and capability. Eric Hanselman, Chief Analyst at S&P Global Market Intelligence, said, 'The fast-evolving GenAI landscape pressures enterprises to move swiftly, sometimes sacrificing caution as they strive to stay competitive. Many are deploying GenAI tools before fully understanding their implications, especially with the surge of SaaS platforms embedding genAI capabilities.' Recent research from S&P, 'The 2025 Thales Data Threat Report' revealed that nearly 70% of organisations consider the fast pace of generative AI development the leading challenge tied to AI adoption, followed by concerns over integrity (64%) and trustworthiness (57%). Enterprises are leveraging AI to accelerate product development, enhance CXs, improve training, speed drug discovery, and optimise operations. However, the rapid adoption of genAI introduces complex challenges that organisations must navigate carefully. The Five Core Blockers Include: 1. Workforce Inertia and Fear Kyndryl found that 71% of leaders believe their workforce isn't ready to adopt AI. 45% say there's active resistance or even fear of job displacement due to AI. 2. Talent and Skills Shortages Over half of the organisations surveyed (51%) admit they lack the necessary AI-skilled talent to scale effectively. Many are not investing fast enough in reskilling or change management. 3. Data Complexity Qlik's report shows most organisations are bogged down by fragmented data systems, legacy infrastructure, and inconsistent governance models. Nearly 80% of respondents say these issues are their biggest barriers to realising AI's full potential. 4. Leadership Disconnects
