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Credgenics acquires Arrise to build full-stack collections platform
Ajinkya Kawale Mumbai
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Credgenics, a debt collections technology platform, announced the acquisition of Arrise — a collection service provider — for an undisclosed amount, as the company targets combined annual revenue of ₹850 crore over the next three years.
This is part of the company's CG Setu initiative. The initiative will have a field fleet of digitally empowered personnel with standard operating procedures. It acts as a bridge between borrowers and lenders.
Credgenics is expected to become a full-stack collections solutions provider with a pan-Indian presence. Its capabilities would include on-field operations across more than 18,000 pin codes, digital collections, voice bots, litigation,
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Business Standard
a day ago
- Business Standard
Credgenics acquires Arrise to reshape field collections with tech enablement
VMPL New Delhi [India], August 19: Credgenics, the leading provider of SaaS-based debt collections and resolution technology platform, today announced a ground-breaking initiative, CG Setu, to reshape field debt collections with the acquisition of Arrise, one of India's largest collections service providers, renowned for its expertise in BFSI. CG Setu will be a unique field fleet of smarter, agile, and digitally empowered personnel with standard operating procedures that act as an on-ground bridge between lenders and borrowers. This move will harness Credgenics' collections technology leadership and Arrise's expansive pan-India network. This innovative model, a first of its kind in India, will completely transform how banks, NBFCs, digital lenders, and ARCs approach field collections to deliver unprecedented efficiency, insights driven optimization, and enhanced borrower engagement. Through its technology integration, Credgenics will enable seamless field fleet management and monitoring for better reach, easy scalability, and operational transparency--ultimately enhancing the collection experience. Arrise, founded in 2019, has a presence across 25+ Indian states through a network of over 5,000 professionals and provides calling services in 13+ vernacular languages. Arrise will continue to operate under its existing leadership team for a minimum period of 5 years. With this acquisition, Credgenics becomes a comprehensive full-stack collections solutions provider with a pan-India presence offering end-to-end capabilities, including on-field operations across 18,000+ pin codes, digital collections, multiple dialers, voice bots, litigation and repayment management systems, and strategic consulting on collections and legal workflows. Together, Credgenics and Arrise are poised to rapidly grow the combined annual revenue to INR 850 cr over the next 3 years and deliver transformational excellence across debt collections. Commenting on this development, Rishabh Goel, Co-founder & CEO, Credgenics, said, "This strategic partnership marks a huge step forward in Credgenics' mission to transform debt collections with technology. CG Setu will disrupt the field collections model with its efficient, data-driven, and compliant approach. It will deliver greater efficiency and complete transparency for lenders, while providing a superior experience for borrowers." "Joining hands with Credgenics unlocks new avenues for technology innovation and business value creation in the critical area of debt collections," said Avadhut Thali, MD & CEO of Arrise."We are confident that this coming together of expertise and technology will help us set new benchmarks in scale, effectiveness, and compliance for collections in the financial services industry." Kunal Sawhney, Executive Director of Arrise, added, "This collaboration with Credgenics is a defining moment for Arrise. Together, we will continue to empower lenders with unmatched efficiency, innovative insights, and compliance standards." This partnership, based on the operational synergies of both companies, will be beneficial for the entire collections ecosystem and have a long-term positive impact on the BFSI segment in India. About Credgenics: Credgenics is the leading full-stack, AI-powered loan collections and debt resolution technology platform for Banks, Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognized as the Best Selling Loan Collections Platform in India by IBS Intelligence in their Annual India Sales League Table for three consecutive years, Credgenics is modernizing debt recovery processes. The platform combines predictive and generative AI capabilities to assess risk, segment borrowers, and execute personalized recovery strategies across the end-to-end collections lifecycle. Supporting all credit products across retail and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries, optimize operational efficiency, and scale smarter, data-driven collections. In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated over 1.7 billion omnichannel communications, serving 150+ financial institutions worldwide.
News18
a day ago
- News18
Credgenics acquires Arrise to reshape field collections with tech enablement
VMPLNew Delhi [India], August 19: Credgenics, the leading provider of SaaS-based debt collections and resolution technology platform, today announced a ground-breaking initiative, CG Setu, to reshape field debt collections with the acquisition of Arrise, one of India's largest collections service providers, renowned for its expertise in BFSI. CG Setu will be a unique field fleet of smarter, agile, and digitally empowered personnel with standard operating procedures that act as an on-ground bridge between lenders and borrowers. This move will harness Credgenics' collections technology leadership and Arrise's expansive pan-India innovative model, a first of its kind in India, will completely transform how banks, NBFCs, digital lenders, and ARCs approach field collections to deliver unprecedented efficiency, insights driven optimization, and enhanced borrower engagement. Through its technology integration, Credgenics will enable seamless field fleet management and monitoring for better reach, easy scalability, and operational transparency–ultimately enhancing the collection founded in 2019, has a presence across 25+ Indian states through a network of over 5,000 professionals and provides calling services in 13+ vernacular languages. Arrise will continue to operate under its existing leadership team for a minimum period of 5 this acquisition, Credgenics becomes a comprehensive full-stack collections solutions provider with a pan-India presence offering end-to-end capabilities, including on-field operations across 18,000+ pin codes, digital collections, multiple dialers, voice bots, litigation and repayment management systems, and strategic consulting on collections and legal workflows. Together, Credgenics and Arrise are poised to rapidly grow the combined annual revenue to INR 850 cr over the next 3 years and deliver transformational excellence across debt collections. Commenting on this development, Rishabh Goel, Co-founder & CEO, Credgenics, said, 'This strategic partnership marks a huge step forward in Credgenics' mission to transform debt collections with technology. CG Setu will disrupt the field collections model with its efficient, data-driven, and compliant approach. It will deliver greater efficiency and complete transparency for lenders, while providing a superior experience for borrowers."'Joining hands with Credgenics unlocks new avenues for technology innovation and business value creation in the critical area of debt collections," said Avadhut Thali, MD & CEO of Arrise."We are confident that this coming together of expertise and technology will help us set new benchmarks in scale, effectiveness, and compliance for collections in the financial services industry."Kunal Sawhney, Executive Director of Arrise, added, 'This collaboration with Credgenics is a defining moment for Arrise. Together, we will continue to empower lenders with unmatched efficiency, innovative insights, and compliance standards."This partnership, based on the operational synergies of both companies, will be beneficial for the entire collections ecosystem and have a long-term positive impact on the BFSI segment in Credgenics: Credgenics is the leading full-stack, AI-powered loan collections and debt resolution technology platform for Banks, Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognized as the Best Selling Loan Collections Platform in India by IBS Intelligence in their Annual India Sales League Table for three consecutive years, Credgenics is modernizing debt recovery processes. The platform combines predictive and generative AI capabilities to assess risk, segment borrowers, and execute personalized recovery strategies across the end-to-end collections lifecycle. Supporting all credit products across retail and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries, optimize operational efficiency, and scale smarter, data-driven collections. In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated over 1.7 billion omnichannel communications, serving 150+ financial institutions worldwide. (ADVERTORIAL DISCLAIMER: The above press release has been provided by VMPL. ANI will not be responsible in any way for the content of the same)
Economic Times
a day ago
- Economic Times
Credgenics takes majority stake in debt collection firm Arrise
Company Images Credgenics, a software-as-a-service (SaaS) debt resolution platform, has acquired a majority stake in debt collection firm Arrise to enhance its field debt collections. The company, which works with more than 150 financial service companies in debt collection, said this move will enhance its collections technology and support Arrise's expansion across India. The company did not disclose the exact stake it acquired but confirmed it holds a majority stake. "Whatever optimisations we can drive for the lender, we will drive much better if we also bring that in-house team," Rishab Goel, chief executive officer of Credgenics, told ET. "With this acquisition, we want to first digitise their end-to-end operations. The mandate is to enable and deploy the collection platform and software with agents, making the existing manpower more efficient for clients." Founded in 2019, Arrise provides call centre expertise and on-field operations and maintains a presence across more than 25 states. Under the recent deal, the company's existing leadership will remain unchanged for five years, the company deal is a combination of stock and cash, with the majority of the cash component to be used as primary capital by Arisse, the company company claims it will become a full-stack collections solutions provider, including on-field operations across more than 18,000 pin codes, digital collections, repayment management systems, and voice bots, among other reported on June 11 that Credgenics reported a nearly threefold increase in profit to Rs 25 crore in FY25. The Noida-based company's total revenue rose to Rs 220 crore in FY25, up from Rs 155.6 crore the previous year. Backed by major investors like WestBridge, Accel, Tanglin Venture Partners, and others, Credgenics has raised $79 million over multiple equity funding rounds. Elevate your knowledge and leadership skills at a cost cheaper than your daily tea. Hacking, ransom, lawsuits: Why social engineering is TCS, Cognizant's latest headache Govt easing policies to boost growth; when will industry play ball? Can new shipping laws bury the ghost of British legacy? How IDBI banker landed plush Delhi properties in Amtek's INR33k crore skimming Stock Radar: M&M hits fresh record high in August 2025; time to buy or book profits? Weekly Top Picks: These stocks scored 10 on 10 on Stock Reports Plus F&O Radar | Deploy Bull Call Spread in Nifty to play index reversal Stock picks of the week: 5 stocks with consistent score improvement and return potential of more than 20% in 1 year
