Carnival Cruise Line takes on a new passenger problem
Loyal Carnival passengers who join the cruise line's VIFP (Very Important Fun Person) Club loyalty program can earn a variety of rewards just for cruising on board Carnival ships.
Passengers get one VIFP point for each day they cruise, and once they rack up 24 points, they reach the Red level, which means they're entitled to begin redeeming onboard rewards.
Related: Carnival Cruise Line warns against another bad cruise behavior
The first onboard benefit offered to Red-level Carnival cruisers and above is a complimentary 1.5 liter-bottle of water, redeemable during their sailings.
Many passengers appreciate and make a point to enjoy this bottle of water while on board, but lately there's been some confusion and controversy around this particular perk.
Carnival Cruise Line Brand Ambassador John Heald, who regularly addresses passenger concerns on his popular Facebook page, found himself in the middle of a new cruise controversy after sharing a complaint related to the complimentary bottle of water in a post on his page.
"I had a scathing message sent to me from a very angry, shouty Platinum guest that they were charged for drinking the bottle of water from their cabin," Heald shared.
It turned out that this wasn't the only passenger who was confused and upset that the bottles of water placed in staterooms are not provided as the VIFP Club benefit.
Sign up for the Come Cruise With Me newsletter to save money on your next (or your first) cruise.
After receiving the Platinum-level cruiser's complaint, Heald wanted to clarify for all passengers that the cruise line currently requires VIFPs to pick up their complimentary bottle of water at an onboard bar. Bottles of water placed in the staterooms are not meant to be the VIFP benefit.
"The water that is in the cabin comes from the housekeeping inventory whereas the complimentary bottle of water comes from the bar inventory," Heald explained as the reasoning for this.
"I understand that having to collect the free bottle of water is not the best scenario for some, but this is how we are currently doing it and I wanted to make sure I mention this again in case there is any confusion," Heald added.
Related: Carnival Cruise Line testing new dining option passengers want
It turns out there was a lot of confusion about this because according to the Carnival Cruise Line website, the VIFP bottle of water benefit is "redeemable at any bar, restaurant, or stateroom."
A number of passengers pointed this out to the brand ambassador in the comments on his post. Some also noted that the cruise line used to make a point to place the complimentary bottles of water in staterooms for their VIFPs.
"I think it lies in the fact that it used to be placed in the room with a nice welcome back greeting. When I cruised in March, I thought they forgot my bottles and was disappointed. I let it slide and realized after my cruise that I had to go to the bar to request it," Michelle Gray commented. "Perhaps going back to those little extra touches like leaving it in the room is the way to go."
Be the first to see the best deals on cruises, special sailings, and more. Sign up for the Come Cruise With Me newsletter.
Heald takes passenger feedback very seriously and immediately began investigating the disconnect between what's listed on the website and how the VIFP bottled water benefit is being handled on board.
"I wasn't aware that it said that on the website and to be very honest a couple of the beards [Carnival executives] that I've been speaking to weren't certain of that either," Heald said in a video update about the situation. "It seems that some ships were doing one thing and some were doing another and there was not the consistency that we needed in telling you where to collect this bottle of water."
More Carnival cruise news:
Carnival Cruise Line ship pivots to avoid Hurricane BarbaraCarnival Cruise Line bans more passengers after another brawlCarnival Cruise Line shares new warning for parents
Heald assured passengers that he and his team are working to come up with a solution and will promptly communicate it to loyalty program members. In the meantime, the brand ambassador asked VIFPs to please continue going to an onboard bar to collect their complimentary bottle of water.
"I'll be back with more direction on that in the coming days," Heald promised. "Thank you for your patience and enjoy from the bar your complimentary bottle of water or complimentary bottles of water."
(The Arena Group will earn a commission if you book a cruise.)
Make a free appointment with Come Cruise With Me's Travel Agent Partner, Postcard Travel, or email Amy Post at amypost@postcardtravelplanning.com or call or text her at 386-383-2472.
Copyright 2025 The Arena Group, Inc. All Rights Reserved
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
USA Today
16 hours ago
- USA Today
Colorado men's basketball finalizes 2025-26 nonconference schedule
Colorado men's basketball finalizes 2025-26 nonconference schedule Colorado men's basketball recently announced it was taking a summer pre-season trip to Australia and now the program has finalized its 13-game nonconference schedule for the 2025-26 season. The schedule includes the Acrisure Series, a multi team invitational tournament in Palm Desert, with the Buffaloes' opponents still to be determined. CU's first game of the season will be an exhibition matchup against Grace College in Boulder marking a homecoming for forward Elijah Malone who began his college career with the Lancers. The Buffs' nonconference slate is home-heavy with 10 of the 13 currently scheduled games taking place in at the CU Events Center. Buffs fans should circle key matchups like the Dec. 6 rivalry game at Colorado State, a Nov. 14 home clash with Kim English's Providence squad and a Dec. 20 showdown against former Pac-12 rival Stanford in Phoenix. With the nonconference schedule not being the most challenging, the Buffs need to get off to a strong start in 2025 after finishing last season with a 14-21 overall record and 3-17 in the Big 12. Follow Charlie Strella on X, Threads and Instagram. Contact/Follow us @BuffaloesWire on X (formerly Twitter) and like our page on Facebook for ongoing coverage of Colorado news, notes and opinions.
Travel Weekly
18 hours ago
- Travel Weekly
Carnival Cruise Line unveils new loyalty program: Carnival Rewards
Carnival Cruise Line will introduce a new loyalty program, Carnival Rewards, for which guests compile points based on what they spend on the cruise fare and onboard the ship. The launch date is June 1, 2026. The current program, Very Important Fun Person (VIFP), compiles points based solely on the number of nights that Carnival customers sail. Carnival president Christine Duffy said it was time for a loyalty overhaul. In a message to customers, Duffy said that from 2021 to 2024, the number of Platinum and Diamond guests doubled and tripled, respectively. She also said the average cruise on an Excel-class ship has 1,200 guests who are Platinum or Diamond status, "making it nearly impossible to provide meaningful priority benefits." "When so many guests have elite status, it is much more difficult to make everyone feel special," Duffy said. "These realities will only continue to erode the recognition and rewards of the current VIFP Club program, and we feel that change is necessary in order to better recognize our guests." Carnival said it wanted to wait almost a full year before implementing Carnival Rewards to "provide guests plenty of time to learn about the changes." Earning stars for status In the new program, guests will accumulate Carnival Rewards points that can be redeemed on Carnival purchases. Guests earn status-qualifying stars that will determine tier status. The status tiers will be the same -- Red, Gold, Platinum and Diamond -- but how guests will earn status will be different. Gold status is 10,000 stars, Platinum is 50,000 and Diamond is 100,000. Guests receive three stars for every $1 spent on Carnival purchases. Guests earn stars when they buy the cruise, shore excursions, drinks, specialty dining, spa treatments, onboard merchandise and when they gamble in the casino. Purchases on the Carnival Rewards credit card will enable guests to reach status quicker. A guest's status on June 1, 2026, will be based on status as of May 31, 2026 (for sailings that have returned as of that date). Existing status will be honored for a two-year period (except for Diamond-level guests), unless subsequent activity qualifies the guest for a higher status level. Diamond-level guests will retain their Diamond status for a 6-year period ending May 31, 2032. As long as there is activity within a three-year period, points will not expire. Status will be earned over a two-year period and retained for the following two years. No matter a guest's status, Carnival said it will "incorporate ways to recognize their achievement of various milestones, including the number of cruise days sailed." Guests will continue earning VIFP status as usual until the new program launches. Upon launch of Carnival Rewards, current cardmembers will have the balance of their Fun Points converted to Carnival Rewards points. Customers can learn more at
Forbes
18 hours ago
- Forbes
Why Your Small Brand Should Try Experiential Marketing Now
Experiential marketing just may be the most effective marketing method your small business has ever ... More tried. "You just had to be there." Recognize that phrase? You've probably said it yourself when trying to describe something amazing to a friend. It's what you might say when words fall short—when you experience something so powerful and real, you can't possibly capture it in a photo or recreate it on a screen. There's also a chance that the moment wasn't serendipity. A brilliant brand using experiential marketing might have strategically planned it. The trouble today is that many brands—especially smaller, budget-strapped ones—aren't creating those "you just had to be there" moments. Most are all following the crowd, doing digital. And the world is drowning in digital because of it. We're overloaded. With email. With social. With ads. With AI-generated content and lookalike landing pages. Creators are burning out from content calendars. Small business owners are throwing money at Facebook ads that feel increasingly expensive and less effective. Consultants are cold-emailing prospects who delete messages without reading. Everyone's playing the same game. When everyone's playing the same marketing game, experiential marketing can help you stand out. Experiential marketing lets you cut through all of that. While this article focuses primarily on in-person experiential marketing, which happens in real spaces with real people, advancing technology is also making powerful digital experiential moments possible through virtual reality (VR), augmented reality (AR), and immersive online platforms. No matter. Whether physical or digital, experiential marketing gives your audience something fundamentally different: genuine engagement and presence. And the best part? You don't need a massive budget or a team of dozens. You just need to stop thinking like everyone else and start creating moments people want to be part of. Experiential marketing comes in many flavors and has many faces. Experiential marketing is about creating moments for people to engage with your brand, whether through their eyes, ears, hands, taste buds, or curiosity. For example, imagine: I experienced that last example at St. Paul Mountain Vineyards, a beautiful winery close to my home. The tasting class was so good—educational, engaging, personal—that my husband and I walked out as wine club members. Mwah! That's conversion right there. Here's what I learned: Even if your business lives entirely online, experiential marketing gives you a way to step into the physical world and create real connections. Your digital audience is a gathering of real people living in real places. Why not give them reasons to gather physically to interact with you and your brand? That's key: Inviting participation instead of demanding attention. This way, people won't just hear what you do; they'll step into it. And that's a different kind of convincing and trust-building entirely. Experiential marketing lets people convince themselves about your brand. I like numbers, so I wanted to know what they said about experiential marketing. My findings back up what you probably already know: People remember experiences way longer than they remember ads. Research also shows unique events improve organic reach because they're inherently shareable. Consider these stats: 85% of people are more likely to buy after attending a branded event, and 91% feel more positively about the brand afterward. Those are big numbers. And honestly? They don't surprise me at all. Think about your life—what do you remember most, a Facebook ad you scrolled past last week or that excellent workshop you attended six months ago? Yeah, me too. Traditional marketing tries to convince people they need what you're selling. Experiential marketing lets people persuade themselves. When someone tries your product, meets your team, or experiences your expertise firsthand, they discover—on their own—whether you're worth their time and money. That discovery process creates trust. The kind that sticks. Zev Norotsky, founder of ENTER, a Los Angeles-based experiential marketing agency known for building ... More brand experiences that connect with culture Zev Norotsky has built his career around creating unforgettable moments. As founder and CEO of ENTER, a leading cultural marketing and brand activation agency, Norosky has worked with Uber, YSL Beauty, AT&T, and dozens of other major players. His approach centers squarely on understanding what makes experiences stick. "For me, experiential is the foundation of any marketing plan," he says. "Marketers need to think in 360 degrees. The essence of experiential sits in the root of the word—it's all about experiences. When brands create touchpoints that lead to real-life connections, it drives engagement and conversion." That real-life focus shows up in his work and investments. Norotsky has backed more than 75 early-stage companies, many of which he discovered through his agency. "When I see a brand consistently showing up well in real life—smart activations, aligned experiences—that catches my attention," he says. "It signals operational clarity." Limited edition cans of Perrier sparkling natural mineral water cans, designed by Andy Warhol for ... More the 150th anniversary of the brand sit, in a visitors hall near the Nestle SA bottling plant in Vergeze, France, on Monday, June 19, 2017. The global bottled-water market will grow more than 20 percent to about $231 billion by 2021, after swelling 40 percent in the last five years, according to Euromonitor. Photographer: Balint Porneczi/Bloomberg Early in his career, Norotsky worked on a project for Perrier Sparkling Water. The goal was to get more people to use Perrier as a drink mixer. After studying the brand and audience, he had an insight: People were comfortable drinking from aluminum cans. Everyone in the industry was already doing the perfect pour with Red Bull cans at VIP tables. After studying the brand and audience, he had an insight: People were comfortable drinking from aluminum cans. Everyone in the industry was already doing the perfect pour with Red Bull cans at VIP tables. So, why not introduce Perrier in aluminum cans at strategic nightclub events? The idea was to position Perrier alongside energy drinks so people would naturally consider it a mixer option. "I'll never forget seeing the prototype of Perrier in an aluminum can," he says. "It was a moment of real validation, an understanding that culture and trends can drive results." That project taught Norotsky something crucial about experiential marketing: Success isn't just about the moment itself. It's about understanding culture and positioning your brand where people already gather. Small businesses playing in experiential marketing have to carefully plan and watch the budget When I went into writing this piece, I thought experiential might be easier for small brands and that the strategy would scale down easily. But Norotsky pushed back hard on that assumption. And honestly? He was right to do so. "Smaller events with smaller budgets are often more difficult to execute," he says. "Smaller budgets mean less margin for error. The creative and logistical challenges can be more intense than big-budget initiatives because you can't just throw money at problems." So what's the answer? Get creative with constraints. Instead of fighting your limited budget, use it to force better thinking. Find other business owners willing to share costs. Choose intimate venues over expensive ones. Focus on one exceptional element rather than trying to do everything. Norotsky has seen agencies lose accounts because they created incredible experiences that no one attended. "If we build it, they will come is the biggest misconception in experiential marketing, he says. "Without promotion, even the most incredible experience will fall flat." Your lesson? Don't overlook promotion. Creating the experience is just half the battle. You need a promotional flurry around it. Build that into your strategy from day one, not as an afterthought. Send personal invitations. Create early-bird incentives. Partner with influencers or complementary businesses to help spread the word. Experiential marketing is less about marketing and more about momentum. Norotsky says his agency ... More identifies momentum, builds it, and keeps it alive, Norotsky describes his work as less about marketing and more about momentum. "We identify momentum, build it, and keep it alive," he says. I love that perspective. As small business owners, it's easy to get caught in the trap of thinking tactically: What's the next event? What's the next campaign? Instead, follow Norotsky's lead and think culturally, too. Ask: That's how you build momentum instead of just running isolated events that fail to connect the dots—or to anything larger. Norotsky's advice? Think long-term. "I like partners who commit to experiential as a long-term strategy," he says. "Unfortunately, many business owners expect a single event to act as a catalyst for immediate growth, but it rarely works that way. Experiential marketing is most effective when you embed it into the core of your brand rather than treat it as a one-off initiative." Experiential marketing doesn't have to be loud. It can be intimate and feel like a safe space. Still, not every brand needs a crowd to make noise. Artist, entrepreneur, and experimental musician Vaya Vaya created a small, immersive performance to mark the release of her album Achaiah 7: Love Into Patience. Offering a blend of music, movement, visuals, and silence, she designed the event less for performance, more for presence. "I wanted the audience to feel what I was feeling, to have a safe space to process, to be real with themselves," Vaya says. One attendee told her it was the first time she'd cried safely in public. The results showed up in her numbers, too. Vaya says that Instagram engagement jumped 30%, newsletter sign-ups nearly quadrupled, and streaming increased 45% within a month. "I learned that vulnerability is contagious," she says. "People don't forget how something made them feel." That's some Maya Angelou wisdom right there. We might forget what someone said or what they wore, but we'll never forget how they made us feel. It applies perfectly to experiential marketing. Experiential marketing can even be the experience of having a coffee chat with a prospect. Levie Hosftee, founder and CEO of the brain-health monitoring platform Neurocast, used experiential marketing to build partnerships in healthcare. Weeks before attending a major industry event in 2023 in Milan, Hosftee reviewed the attendee list, identified top researchers and digital health leaders, and booked one-on-one coffee chats in advance. His goal: Give key decision-makers a short, hands-on demo of how Neurocast tracks brain health through everyday phone use. The result of those one-on-ones made a difference. "When those decision makers saw NeuroKeys generate cognitive biomarkers in real time from just a few typed messages, it created real excitement," he says. Even better, two of those coffee meetings turned into multi-site pilot agreements. Within 30 days, inbound interest nearly tripled. "You don't need a flashy booth to make an impact," Hosftee says. "You just need a targeted list, clear outreach, a compelling two-minute demo, and the patience to turn coffee into conversion." VR and AR can create genuine "you just had to be there" experiential marketing moments. While purists like Zev argue that the most authentic experiences happen in person—and there's certainly something irreplaceable about physical presence—the digital experiential space is exploding right now. Brands are discovering that VR and AR can create genuine "you just had to be there" moments, even when people sit in their living rooms. Take IKEA's AR app, for example. It lets you virtually see furniture in your home before you buy. The North Face's VR experiences transport customers to the top of Yosemite's El Capitan. Sephora's virtual makeup try-on tools let customers experiment with hundreds of looks without setting foot in a store. During the pandemic, brands like Gucci created VR store tours, Nike launched virtual training sessions with LeBron James, and even The New York Times shipped VR headsets to subscribers for immersive journalism experiences. What's even more interesting? Digital experiential works exceptionally well for small brands because it can scale. A local boutique can't afford to set up pop-ups in five cities, but it could create an AR experience that works anywhere. A B2B software company can't fly every prospect to headquarters, but it could build a VR demo that feels just as immersive. But a warning: Don't just slap "VR" on a standard sales presentation. These digital experiences must feel genuinely interactive, immersive, and memorable. Whether you choose physical, digital, or hybrid experiences, the principles remain the same: Create moments people want to be part of. Here are my ideas for experiential marketing you can use as your own. Look, I get it. Reading about other people's successes can make experiential marketing sound intimidating. Just remember that it doesn't have to be complicated. It just has to be real. And here are a few real ways to dip your toes into experiential marketing. Workshops, open studios, customer Q&As, and educational dinners can all double as activations (industry lingo for experiential events). If you're a tax consultant, you could host a year-end planning workshop with coffee and pastries. If you're a graphic designer, you could run a "brand basics" session for local small business owners. If you run a regional marketing agency, you could host quarterly Digital Trends Breakfasts that bring together 30-40 local business owners, teach them about new and soon-coming platforms, and give them Fast Action takeaways they can do that same week. Just make sure there are tangible takeaways—things and ideas people can use immediately. Partner with other small businesses to co-create events that reach both of your audiences. For example, a fitness trainer and a nutritionist could host a wellness workshop, or a photographer and a florist could create a class about Instagram-worthy arrangements. Split the cost, double the reach. Don't forget virtual collaborations, either—two online course creators could co-host an interactive workshop, or complementary service providers could create a joint webinar series with cool engagement elements, like live polls that help you shape the content as you go and breakout rooms for small groups to work together. Introducing a new product or service. Create a reason for people to show up, try it, and talk about ... More it. Don't just publish an announcement if you're introducing a new product or announcing a new service. Create a reason for people to show up, try it, and talk about it. A skincare brand could host "try before you buy" evenings. A business consultant could launch a new service offering with an exclusive preview session for select clients, complete with case study presentations and interactive strategy exercises. A local bakery could turn its new menu rollout into a "taste and vote" event where customers help choose the final items. From the name of the event to the experience itself, make it stick. Consider what you want someone to say when describing your event to a friend. Give people language that makes others want to experience it, too. Name it memorably. Instead of calling it a "product launch," try "The First Look" or "Behind the Curtain Night." Make the name itself part of the experience. Create visual moments, too. Design a backdrop that begs for selfies. Set up installations that people want to photograph. Think about what will look good when they share it on social media, because if it's worth experiencing, they'll want to share it. The event is the spark. But the real relationship starts after. Send a recap email with resources from the session. Offer exclusive follow-up opportunities for attendees, like early access to new products or services. Create a private community or group where attendees can continue connecting with you and each other. Keep the conversation going. Even an online workshop can create those experiential marketing "you just had to be there" moments. Don't overlook virtual experiences, especially if budget or geography limits your physical events. VR product demos, AR try-before-you-buy experiences, and even interactive online workshops can create that same sense of presence and engagement. The key is making it feel immersive and interactive, not just another webinar. Above all, ask yourself the experiential marketing question that filters everything else: Would someone walk away and say, 'You just had to be there?' If the answer's yes, then you're doing it right.
