Newton Mearns postmistress honoured for 40 years of service
She began her journey at branches in Pollock and Giffnock before working at Crookfur for four years when it was based at Fourboys newsagents on Harvie Avenue.
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When Fourboys was set to close, her area manager encouraged her to apply to take over the Crookfur branch.
She secured a rent-free first year in a nearby vacant unit and quickly exceeded expectations, tripling the projected income for the site.
Nancy said: "The best thing about being a postmistress is the people that you meet.
"I love to chat.
"I know three generations of the same family, as I have been serving this community for so long.
"People recognise me whenever I'm out and about and we have a little chat."
She now works part-time, supported by a small team that includes Sandra Pirie, Gurpreet Jassal, and her daughter Jennifer Hill.
This allows Nancy more time to spend with her grandchildren and great-granddaughter, who all live nearby.
Nancy and Christine Boyle, Post Office area manager (Image: Supplied) In May, Crookfur was upgraded to a mains branch, expanding its services to include a full range of currencies on demand, car tax renewal, passport checking, identity verification, and in-store travel insurance.
With the closure of the area's last bank, Santander, at the end of June, the branch now handles even more personal and business banking, including cash and cheque deposits and free withdrawals.
It has also been equipped with note and coin counting machines to improve efficiency.
Nancy has also expanded the branch's services to include courier options like Evri and DPD.
She has made space to store the growing number of parcels, drop-offs, and collections driven by the rise in online shopping and returns.
To celebrate her successful 40 years in the role, Nancy was presented with a Post Office 40 Years' Long Service Award.
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Christine Boyle, Post Office area manager, said: "I want to sincerely thank Nancy for her long and loyal service to the Crookfur community.
"Nancy's made a real difference to people's lives.
"She really is at the heart of her community.
"Nancy runs a first-class Post Office and we are delighted to have recently been able to add extra services to her branch to meet the needs of her community."
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