How CX Leaders Are Using Agentic AI
The CX agent is agentic: CX was an early adopter of AI and so is particularly well placed to try out agentic AI. Where previous AIs were good as add-ons to help customer service reps do their jobs better and more quickly, agentic AI is the technology that will actually do those jobs in the background. Reps can then do the more difficult stuff.
Also in this edition:
Supply chain chills: Supply chain on the brain? No wonder, considering the state of trade. We have a guide that covers everything supply chain. We also point out one really super important part of supply chains that is often overlooked.
Space for e-mails: The first e-mail from space was sent over 30 years ago and since then, there's been no end to e-mails sent at any time and from anywhere (although much less interesting places). Communications have changed a lot since 1991, and not all for the better.
Research that hasn't reached your inbox: How customers interpret company hierarchical structures, why some workers like belligerent bosses (and some don't), and whether we might be thinking of AI productivity all wrong.
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