Now, get transport service updates on WhatsApp
Lucknow: In a step towards enhancing convenience, transparency and tech-enabled public service delivery, the Ministry of Road Transport and Highways (MoRTH) has granted Application Programming Interface (API) access to the UP transport department for its WhatsApp-based chatbot service.
The chatbot service, available on the number 8005441222, enables citizens to interact via WhatsApp to access key transport-related information. Through a simple message exchange, users can now obtain details about vehicle registration, driving licence services, challan information and application status — without the need to physically visit transport offices.
The move aims to streamline services and minimise public inconvenience by making essential transport services available anytime and from anywhere.
The central govt also clarified that no personal or sensitive data of citizens will be shared through the platform, and all privacy and security protocols will be strictly followed.
Brajesh Narayan Singh, transport commissioner, UP, said that this initiative will be a milestone in making the state's transport system smart and responsive. The department is working to launch this service for the general public soon. It may take some time to complete the formalities.
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