HiJiffy launches a new type of hotel chatbot with unlimited knowledge and instant updates

Hospitality Net

4 days ago

HiJiffy has launched Aplysia 3, a new type of chatbot powered by Retrieval-Augmented Generation (RAG) technology, enabling hotels to deliver accurate, context-aware responses across unlimited topics - without relying on rigid FAQs.
Quick to deploy, simple to update
Hotel teams can easily input their information into two editable documents: a shared Company Knowledge Document and a Property Knowledge Document for each hotel. Aplysia 3 uses this content to generate intelligent, real-time responses, eliminating the need for manual FAQ setup. Any updates made to the documents are instantly reflected in the chatbot's replies, streamlining both setup and ongoing maintenance.
Built for multi-property operations
Aplysia 3 is designed to support hotel groups, sub-brands, and complex properties with multiple facilities. Hotels can choose to use shared company-wide information, while also tailoring responses with property-specific content. This approach allows consistency where needed, alongside flexibility at the local level.
Smarter chatbot understands how guests communicate
The hotel chatbot delivers accurate, context-aware answers by understanding both language and intent, using the most up-to-date information available. For example, if a hotel's restaurant is named 'The Onion' and a guest asks, 'What time does The Onion open?', the chatbot correctly interprets the question and responds with the exact opening hours, instead of not providing an answer.
Content control and customisation
Hotels can customise replies with their own wording, include images, and add buttons such as 'Book Now' or 'Reserve a Table'. Replies can also be set to display exact content from a topic response, such as emergency information or legal disclaimers, without AI rewriting.
Increased automation with performance insights
Aplysia 3 helps reduce staff workload by automatically resolving a higher number of guest queries. Its ability to reference accurate content and follow the natural flow of conversation means fewer escalations to human agents. A dashboard gives hotel teams visibility into resolved conversations, unanswered questions, guest satisfaction ratings, and more - making it easier to identify and close content gaps.
'Aplysia 3 represents a major technological leap,' explains José Mendonça, CTO at HiJiffy. 'It leverages a dedicated knowledge base and cutting-edge AI models to deliver smarter, safer answers tailored to each hotel's specific information. This innovation significantly reduces setup time and ongoing effort, while giving hotel teams full control over their content - even across multiple properties.'
Aplysia 3 is available at no additional cost for HiJiffy customers.
About HiJiffy
HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub.
Powered by its proprietary AI across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages.
In 2025, more than 2,100 hotels in over 60 countries reimagine guest communications with HiJiffy's omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, generative AI, and more.
Miguel Ramalhosa
Senior Head of Marketing
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