Ryanair passengers in disbelief after every suitcase left behind
The holidaymakers, heading from Bristol to Gran Canaria, landed in the popular Spanish island on Friday, July 18, without any of their checked baggage.
The passengers of Flight FR4757 were only informed of the missing luggage upon their arrival to Gran Canaria, with the captain citing 'time constraints' and a 'security issue' at Bristol Airport. Ryanair has apologised for the 'error'. Pic: Peter Krocka/Shutterstock
One of the travellers, 22-year-old Madeleine Cooper, told SomersetLive that they had no idea there was anything wrong until the captain's surprise announcement.
She said: 'We had absolutely no issues at all until we landed. Then the captain said they made the difficult decision to not bring any of our luggage. They wouldn't say what the security issue was.'
There was a wide range of stress and frustration when the tourists were informed that the 70 bags had been left behind. Pic: Toni. M/Shutterstock
Another member of the group, Sophie Payne, shared that she and her friends had to immediately go searching for a pharmacy in Gran Canaria for an inhaler as she suffers from severe asthma.
The group added that they were told they should've expected to receive the luggage by the evening of Saturday, 19 July, but were left with little to work with.
By 6pm on Saturday evening, they said they had received 'zero communication' from Ryanair and were only told to 'keep using the app' for updates. Pic: Cavan-Images/Shutterstock
Madeleine and her fellow student friends claim that they were forced to spend about €60 on transport costs to travel to a shopping centre to stock up on clean underwear and other essentials.
Sophie added that there was 'a lot of burnt bodies here', with passengers having to spend more on extra suncream in the 33-degree heat.
Many unhappy travellers took to social media to share their outrage at the situation.
One user wrote: 'Great start to the holiday as Ryanair decided to bring 0 of the suitcases from Bristol to Gran Canaria. No heart medication for me tomorrow.'
Another added: 'We've had to spend over 300 euros on essentials as we have been left with nothing, all of our clothes were in the hold bags, still haven't heard nothing from Ryanair.'
A third simply said: 'Currently in Gran Canaria with zero belongings.'
A spokesperson for Ryanair told the Daily Mail: 'Ryanair operates over 3,600 daily flights across more than 250 destinations and leads the industry with fewest lost bags – 1 bag mishandled per almost 10,000 passengers.
'Due to an error by our third-party handling provider at Bristol Airport, a number of bags were regrettably not loaded to this flight from Bristol to Gran Canaria on Friday (July 18).
'Affected passengers were notified and their bags were rushed on the next flight from Bristol to Gran Canaria, which departed the following afternoon.
'We sincerely apologise to affected passengers for any inconvenience caused as a result of this third-party handling provider's error, whom we are working with to ensure that this does not recur.'
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