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Salesforce CEO Marc Benioff on AI killing jobs, CEOs should make sure that their...

Salesforce CEO Marc Benioff on AI killing jobs, CEOs should make sure that their...

Time of India5 hours ago

Artificial Intelligence is rapidly growing and also reshaping the corporate landscape. Recently,
Salesforce
CEO
Marc Benioff
talked about the impact of AI on jobs. Benioff revealed that AI is already handling a lot of workload at Salesforce. Along with this, the Salesforce CEO also emphasised that the CEOs or business leaders now have the responsibility to make sure that their 'values are in the right place' as they move ahead with the transformation.
In a recent interview with Bloomberg, Benioff revealed that presently the AI agents are performing "30% to 50% of all the work" at Salesforce. The AI agents are easily handling functions like software engineering and customer service. He termed this shift a "
digital labor revolution
," noting that AI's accuracy in these tasks can reach as high as 93% for Salesforce.
Benioff adds that this adoption is showing 'amazing results' and 'it also enable the human employees to focus on most nuanced issues and customer relationships,' added Benioff. This means that AI will take over most of the jobs in coming future and human employees will either have to adapt for the new working system or will be forced to move on.
However, Benioff also adds that it is now the CEOs to ensure that their "values are in the right place. Salesforce CEO believes that although AI is taking over a lot of jobs and is also replacing human roles, but it is now the responsibility of business leaders to ensure ethical and moral considerations of this deployment.
by Taboola
by Taboola
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Salesforce fires around 1,000 employees earlier this year
Earlier this year, Salesforce fired around 1,000 employees, while simultaneously hiring for roles focused on selling its AI agent platform,
Agentforce
. A Bloomberg report revealed that the displaced workers were given the opportunity to apply for other positions within the company.
This move came after Salesforce CEO Marc Benioff announced in December 2024 that the company had closed more than 1,000 paid deals for its AI-powered virtual representative platform, "Agentforce". The company had previously laid off about 700 employees in January 2024 and an additional 300 in July 2024.
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