M&S' food sales growth slows after cyberattack, says NielsenIQ
Pedestrians walk past the Marble Arch branch of British retailer Marks & Spencer Plc in central London, Britain, May 18, 2025. REUTERS/Carlos Jasso/File Photo
LONDON (Reuters) -British retailer Marks & Spencer's food business saw sales growth slow to 9.1% over the 12 weeks to June 14 year-on-year, reflecting the disruption that followed a cyberattack in April, industry data showed on Wednesday.
Researcher NielsenIQ said M&S' food sales growth slowed from 10.8% in last month's report and 14.7% in the one before that.
Though M&S' market share ticked up 10 basis points on the year to 3.7%, it was down from the 3.8% reading in last month's report.
As part of its management of the cyberattack, M&S stopped taking online clothing orders and also took other systems offline. That reduced food availability and also resulted in higher waste and logistics costs.
Last month, M&S said the attack would cost it about 300 million pounds ($409 million) in lost operating profit.
The group resumed taking online orders for clothing lines on June 10 after a 46-day suspension following the attack.
Most of NielsenIQ's data broadly echoed the findings of rival researcher Kantar's report on Tuesday, with robust performances from market leader Tesco, number two player Sainsbury's and online supermarket Ocado.
However, M&S is not fully included in Kantar's market share data set.
($1 = 0.7341 pounds)
(Reporting by James Davey; editing by Barbara Lewis)
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M&S' food sales growth slows after cyberattack, says NielsenIQ
LONDON: British retailer Marks & Spencer's (M&S) food business recorded a slowdown in sales growth to 9.1 per cent year-on-year in the 12 weeks to June 14, reflecting the aftermath of a cyberattack in April, according to data from researcher NielsenIQ released on Wednesday. NielsenIQ said the growth was down from 10.8 per cent in last month's report and 14.7 per cent in the prior one. M&S' market share ticked up by 10 basis points year-on-year to 3.7 per cent, but slipped from 3.8 per cent in the previous month's reading. In response to the cyberattack, M&S had halted online clothing orders and disabled other systems, which impacted food availability and led to higher waste and logistics costs. Last month, M&S estimated the attack would result in a loss of about £300 million (US$409 million) in operating profit. The group resumed online clothing orders on June 10 after a 46-day suspension following the incident. NielsenIQ's data largely aligned with a separate report by rival researcher Kantar released on Tuesday, which showed strong performances from market leader Tesco, number two Sainsbury's, and online grocer Ocado. However, M&S is not fully included in Kantar's market share data set.
