All inDrive drivers have valid permits now, says e-hailing firm
KUALA LUMPUR : E-hailing platform inDrive says all of its drivers possess valid e-hailing vehicle permits (EVP) and public service vehicle (PSV) licences, a day after the government said it had breached the key condition of its operating licence.
Its country lead P Govin Kumaar said the company previously encountered administrative issues with EVP documentation but had resolved the matter in collaboration with the Land Public Transport Agency (Apad).
'We take the matter seriously. Today, we can say with confidence that all drivers active in our system are compliant,' he said at a press conference today.
He added that the three-month observation period imposed by Apad would not affect inDrive's expansion plans, and that the company remained in regular engagement with regulators.
Yesterday, transport minister Loke Siew Fook said Russian-founded e-hailing firms inDrive and Maxim risked having their licences revoked if they failed to ensure that their drivers complied with key requirements, including obtaining EVPs.
Loke said both companies had allowed their drivers to operate without EVPs, a key condition of their operating licence.
inDrive's Asia Pacific director Mark Tolley said the company had upgraded its tech systems following the compliance issues.
'We've worked continuously over the last three months with Apad, the ministry, our data team and our product development teams globally to improve the system,' he said.
Meanwhile, driver operations manager Azlan Anwar said all drivers were subject to a verification process before being onboarded, with inDrive handling EVP applications on their behalf.
He said the company aimed to have 40,000 active drivers by the end of 2025.
Apad recommended the revocation of inDrive and Maxim's licences in April, but both companies appealed and were granted a three-month monitoring period starting July 24.
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