80% of Complaints Resolved Through ‘Your Voice Is Heard' Platform
The Ministry of Local Development received 684 complaints in March 2025 through its public reporting channels.
Apr 11, 2025
The Ministry of Local Development announced that it resolved 80% of the 684 citizen complaints submitted in March 2025 through its 'Your Voice Is Heard' initiative. The remaining 141 complaints are currently being followed up with relevant authorities. The initiative, which was launched in 2018, aims to strengthen communication between citizens and local administrative bodies by ensuring timely and efficient resolution of grievances.
The complaints were submitted through several official channels, including WhatsApp, the initiative's Facebook page, a dedicated email address, and a hotline operated by the ministry.
According to the ministry, the initiative has received over 866,000 messages since its launch, which included nearly 136,000 complaints. Of those, 98.8% have already been resolved, with 1,586 cases still under review in cooperation with governorates across Egypt.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
See - Sada Elbalad
3 days ago
- See - Sada Elbalad
First Lady Extends Eid Al-Adha Greetings to Arab, Islamic Nations
Nada Mustafa Egypt's First Lady, Mrs. Entissar El-Sisi extended her warmest congratulations to Arab and Islamic nations on occasion of Eid Al-Adha, expressing her hope that the blessed holiday brings health and peace to all. "During these blessed days, I am pleased to extend my heartfelt congratulations to our honorable people and to the Arab and Islamic nations on the occasion of Eid Al-Adha," First Lady posted on her official "Facebook" account. "I pray to Almighty God that He returns it to us all with health and tranquility, and that it carries hope and goodness to every home. May Allah accept our good deeds, and may your days be filled with joy, and your holidays always safe and peaceful," she added. read more Gold prices rise, 21 Karat at EGP 3685 NATO's Role in Israeli-Palestinian Conflict US Expresses 'Strong Opposition' to New Turkish Military Operation in Syria Shoukry Meets Director-General of FAO Lavrov: confrontation bet. nuclear powers must be avoided News Iran Summons French Ambassador over Foreign Minister Remarks News Aboul Gheit Condemns Israeli Escalation in West Bank News Greek PM: Athens Plays Key Role in Improving Energy Security in Region News One Person Injured in Explosion at Ukrainian Embassy in Madrid News China Launches Largest Ever Aircraft Carrier Sports Former Al Zamalek Player Ibrahim Shika Passes away after Long Battle with Cancer Lifestyle Get to Know 2025 Eid Al Adha Prayer Times in Egypt Sports Neymar Announced for Brazil's Preliminary List for 2026 FIFA World Cup Qualifiers News Prime Minister Moustafa Madbouly Inaugurates Two Indian Companies Arts & Culture New Archaeological Discovery from 26th Dynasty Uncovered in Karnak Temple Business Fear & Greed Index Plummets to Lowest Level Ever Recorded amid Global Trade War Arts & Culture Zahi Hawass: Claims of Columns Beneath the Pyramid of Khafre Are Lies News Flights suspended at Port Sudan Airport after Drone Attacks News Shell Unveils Cost-Cutting, LNG Growth Plan
Egypt Today
4 days ago
- Egypt Today
98.6% of 138K complaints received by 'Your Voice is Heard' Initiative are resolved: Minister
Complaints - file CAIRO - 5 June 2025: Egyptian Minister of Local Development Dr. Manal Awad received a report Wednesday on the efforts made by the "Your Voice Is Heard" initiative during May 2025. The initiative was launched by the Ministry in October 2018 as a direct communication tool with citizens to receive and respond to complaints and suggestions quickly, enhancing trust between citizens and local government. This is part of the government's commitment to strengthening communication channels with citizens and meeting their daily needs. Dr. Manal Awad emphasized that the "Your Voice Is Heard" initiative continues to play its effective role as a link between citizens and the Ministry, by receiving complaints and inquiries and responding to them quickly and transparently. Since its launch, the initiative has successfully received approximately 881,423 messages from citizens via various communication channels, including more than 138,600 complaints. Of these, 136,700 have been resolved, representing a 98.6% completion rate. Work is underway to complete the remaining issues. The Minister of Local Development explained that May 2025 saw the receipt of 7,456 messages, including 1,345 complaints. Of these, 1,136 were resolved, representing 84.5% of the total, while the remaining 209 are currently being addressed. She noted that the initiative's services operate through multiple channels, including the WhatsApp number (01200353111), the "Your Voice is Heard" Facebook page, email, and the hotline (15330). Dr. Manal Awad added that the most prominent complaints received by the initiative during the past month were 364 complaints related to encroachments, followed by 317 complaints related to garbage, 312 complaints related to building violations, 303 complaints related to encroachments on agricultural land and state property, 14 complaints related to corruption, and 35 complaints related to ride fares and price increases, which were forwarded to the relevant authorities for necessary action. The Minister of Local Development indicated that the WhatsApp service received 3,640 messages, including 1,104 complaints, 938 of which were resolved (85%), and 166 complaints are being resolved. The Facebook page also received 2,910 messages, including 153 complaints, 132 of which were resolved (86.3%), and 21 complaints are being resolved. The number of followers of the page reached 98,784, while the email received 906 messages, including 88 complaints, 66 of which were resolved. The hotline received 1,096 phone calls, which included reports of citizens' suggestions, inquiries about submitted complaints, reports of illegal construction, and cases of encroachment on agricultural lands, and they were directed to the competent authorities in the governorates to take the necessary action.
Al-Ahram Weekly
6 days ago
- Al-Ahram Weekly
Iran's FM prays at Al-Hussein Mosque, dines at traditional restaurant in Cairo - Foreign Affairs
Iranian Foreign Minister Abbas Araghchi visited key landmarks in Cairo and met with prominent Egyptian figures during a trip to Egypt on Monday. In a post on the X platform Tuesday morning, Minister Araghchi said he performing Maghrib and Isha prayers at Cairo's historic Al-Hussein Mosque. He later dined with prominent Egyptian figures at the iconic Naguib Mahfouz restaurant in Khan El Khalili– a venue that hosted President Abdel-Fattah El-Sisi and French President Emmanuel Macron during the latter's visit in April. Among the prominent figures Araghchi dined with were former Egyptian foreign ministers Amr Moussa, Nabil Fahmy, and Mohamed El-Orabi. The top Iranian diplomat described the dinner conversation as 'very productive.' Earlier on Monday, Araghchi also met with President El-Sisi, where they discussed bilateral and regional issues, including the current regional conflict. He also held talks with his Egyptian counterpart, Badr Abdelatty, where both ministers expressed a shared interest in strengthening ties. They agreed to enhance cooperation in key areas, including trade, tourism, and continued political dialogue. While formal diplomatic ties have yet to be fully restored, with ambassadors still not reappointed, Araghchi noted that close coordination between the two sides continues. He added that Iran is not pressing for a specific timeline, and will proceed at Egypt's pace, stating, 'When our brothers in Egypt are ready, we will be ready.' The Iranian foreign minister stated that 'After many years, Iranian and Egyptian diplomacy has entered a new phase.' إنني سعيد بتواجدي في القاهرة مرةً أخرى. لقد كانت لدي لقاءات مهمة للغاية مع فخامة الرئيس عبد الفتاح السيسي، ومعالي وزير الخارجية بدر عبد العاطي. بعد سنواتٍ طويلة، دخلت الدبلوماسية بين إيران ومصر مرحلةً جديدة. مستوى التفاعل والتعاون السياسي، والأهم من ذلك مستوى الثقة والاطمئنان في… — Seyed Abbas Araghchi (@araghchi) June 3, 2025 This marked Araghchi's second visit to Egypt since becoming foreign minister in August 2024. His first trip, in October, was the first by a high-ranking Iranian official to Cairo in over a decade. In recent years, ties between Egypt and Iran have notably improved following decades of tension rooted in Iran's 1979 Islamic Revolution and Egypt's peace agreement with Israel the same year. Renewed diplomatic engagement in 2023—especially in the wake of the war in Gaza—led to a wave of senior-level talks, reflecting a mutual interest in restoring normalised relations. 'As two influential regional powers with ancient cultures and civilisations, Iran and Egypt share a joint responsibility for maintaining peace, stability, and calm in the region,' Araghchi added in his X post. Follow us on: Facebook Instagram Whatsapp Short link:
