Jetstar passenger unleashes at the airline over his $3,000 nightmare - but not everyone is on his side
A Jetstar passenger has had over $3,000 worth of items stolen from him after taking the wrong suitcase home from Brisbane Airport.
Brady Watson, 25, flew home from Melbourne at the end of March following a work trip and accidentally grabbed the wrong bag at the baggage carousel.
After realising his mistake and immediately returning the similar-looking luggage to the airport, months later he still hasn't had his bag returned to him.
He revealed he is 'out of all of the clothes that I bought when I moved' to Brisbane.
Mr Watson was told the other passenger, whose bag he had mistaken for his own, hadn't taken his suitcase, but yet his luggage couldn't be located.
Jetstar 'make the process of you getting your bag back or compensation as hard as possible so eventually you give up,' he claimed on TikTok.
'They wanted a police report so they could conclude whether or not it was stolen off the conveyor belt because if it was stolen then, technically, it is not their responsibility,' he explained.
'Like how do you have no footage what so ever of someone walking around with my bag,' he fumed. 'Shouldn't airports be heavily surveilled?'
Jetstar and Brisbane Airport told Mr Watson they believe the bag was stolen and it is a matter for the police.
But he said he received correspondence from Queensland Police to say they could not confirm one way or the other whether the bag had been stolen or not.
Mr Watson said he's been left extremely frustrated over having to go back and forth with Jetstar over the past few months, while still having no idea where his suitcase is.
A Jetstar spokesperson told Daily Mail Australia: 'We acknowledge this has been a really frustrating and inconvenient experience for Mr Watson and our customer service team has done everything they can to assist him.
'We can confirm we flew Mr Watson's bag from Melbourne to Brisbane and made it available for collection at the baggage carousel following his flight.
'On the day, Mr Watson mistakenly collected the wrong bag. After his bag couldn't be found, Jetstar understands airport CCTV showed his bag had been taken by someone else and a police investigation was launched.'
The spokesperson said that 'despite everyone's best efforts' the bag has not been located.
'We know this is an incredibly disappointing outcome and our team is willing to provide any further assistance we can to the police investigation,' they added.
Many viewers on the video took the traveller's side and gave their two cents on Jetstar.
'Forget the bag, they got me stranded overseas for five days,' one said.
'I had horrible experiences with them and now Qantas is becoming just as bad,' claimed another.
'Brady, I've seen this as I'm about to head to Melbourne on a Jetstar flight. I'm terrified,' added a third.
However, others pointed out he had made the mistake in the first place.
'Lol you took the wrong bag and it probs got stolen, blaming someone else,' said one.
'Have you heard of AirTags?' added anther.
'Jetstar didn't lose your stuff… the ground handling company did' said a third.
'Every airline loses bags... You stole someone else's bag... If you're allowed to make that mistake, the airline can have a free mistake too. Fair is fair,' anther said.
In a statement, Brisbane Airport said both Jetstar and airport staff 'have made extensive efforts to locate the missing bag reported by the passenger'.
'Despite reviewing video from multiple CCTV cameras, it has not been possible to identify who took the bag, and this is now a matter for police,' the statement read.
'Incidents like this are extremely rare, and we understand how distressing it would be for the passenger involved.
'We'd like to take this opportunity to remind all travellers to carefully check that they have collected the correct luggage before leaving the baggage carousel area.'
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