Riot Games targets toxicity in League of Legends with new punishment approach

Saudi Gazette

a day ago

The ES Times — Toxicity in League of Legends has long frustrated players across all ranks. Now, Riot Games is taking a serious step to tackle the problem. Lead game designer Matt Leung-Harrison recently unveiled a major shift in the game's punishment system.
As someone who's experienced the toll of in-game toxicity firsthand, this change feels overdue — but ultimately welcome.
In a post on X (formerly Twitter), Leung-Harrison laid out Riot's new philosophy: rather than simply applying harsh punishments, the goal is to promote better behavior through smarter, more targeted interventions.
'Our ultimate goal isn't simply to punish bad behavior,' he wrote, 'but to create a healthy, thriving environment in League of Legends that encourages good behavior and reform.'
Behavioral notifications instead of harsh punishments
According to Leung-Harrison, traditional disciplinary methods haven't effectively reduced repeat offenses. Instead, real-time feedback — such as behavioral notifications that let players know their actions are being monitored — significantly reduced toxic behavior to under 10%.
This new system aims not just to penalize, but to educate and encourage players to reform, leading to more positive engagement overall.
Smarter use of reports
Riot also plans to refine how player reports are used. Many players misuse the reporting tool out of frustration, especially by mass-reporting entire teams — a move that undermines the system's reliability.
'If you just randomly report everyone,' Leung-Harrison explained, 'it reduces our confidence in your future reports.'
Reports alone won't trigger instant action but will help Riot identify repeat offenders and apply escalating penalties when necessary.
Dealing with the worst
While most players can be reformed, Riot isn't letting the most toxic elements off the hook. Leung-Harrison noted that less than 0.1% of players consistently demonstrate abusive behavior until they are permanently banned.
Some try to return via alternate accounts, but Riot is actively working to minimize their re-entry.
'We aim to give these players a permanent leave of absence from the game,' he added.
A better League in the future
Leung-Harrison concluded by thanking the community and Riot's internal teams for their feedback and patience. He reaffirmed Riot's long-term commitment to building a better player experience.
'Thank you as always for your feedback and patience as we continue to strive to make League the best it can be.'
While challenges remain, this change in approach may finally mark a turning point for League of Legends — one focused on reform, not just punishment.
Mehdi Belhamra – Esports and Gaming Writer