Judge rules Delta must face lawsuit over massive computer outage
A federal judge ruled on Tuesday that Delta Air Lines must face a class action lawsuit over flights delayed or cancelled last July due to computer outages.
U.S. District Judge Mark Cohen approved five plaintiffs to pursue breach of contract claims based on Delta's failure to refund. Nine plaintiffs attempted civil action against the company, which allegedly cancelled more than 4,500 flights between July 19 and 21, 2024.
The airline said they were unable to resume operations due to its reliance on CrowdStrike and Microsoft, both of which had system outages.
However, plaintiffs allege that CrowdStrike contacted Delta to offer assistance and resources 'within hours of the incident,' and that CrowdStrike's CEO even personally reached out to Delta's CEO to provide onsite assistance, but Delta repeatedly either declined the offers or did not respond, according to legal filings.
One plaintiff, John Brennan of Florida, said he and his wife missed a $10,000 anniversary cruise after Delta stranded them in an Atlanta layover, yet the carrier offered just $219.45 in compensation, as reported by Reuters.
Delta filed a motion to dismiss the case under the the Airline Deregulation Act of 1978, a measure that removed government control over airline fares, routes and market entry.
Cohen ruled in favor of their dismissal under the law for four cases, but the other five will proceed forward under the Montreal Convention, an international treaty that governs airline liability, particularly in cases of passenger death, injury, or damage to baggage and cargo, according to court documents.
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