Customer is king? You must be joking
Across sectors, it's practically a proud tradition. First, when they want your attention – and wallet – customer reps fall over each other with the sweetness of a hundred jars of gulab jamuns, treating you like some nawab. But the minute you sign up? Welcome to the mayajaal.
Out go the humans, in march bots, tirelessly repeating, 'Sorry, I didn't understand that.' Of course, we customers must shoulder some blame too. We let things slide, shrugging, 'We are like this only,' while expecting Swiss-level efficiency everywhere else. Somewhere between the hold-music and chatbot, the customer's crown just slipped off.
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