Musanadah unveils new home and property maintenance service firm in Saudi Arabia
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Operating to internationally recognised standards such as BICSc, Institute of Asset Management (IAM), and ISSA, Mserve customers can expect quality services
FM company Musanadah has unveiled Mserve, a specialised full-service home and property maintenance service. This service aims to cater to the evolving needs of households and businesses across the Kingdom of Saudi Arabia.
Mserve will operate as a dedicated division of Musanadah, a Saudi enterprise established in 2011. The company boasts over 1,700 skilled professionals, including technicians, tradespeople, cleaners, and maids. The firm is a wholly-owned subsidiary of Saudi conglomerate Alturki Holding.
Operating to internationally recognised standards such as BICSc, Institute of Asset Management (IAM), and ISSA, Mserve customers can expect quality services. The company's commitment to excellence is showcased in its ISO 9001, 14001, and 45001 certifications. Mserve strives to provide home and property maintenance services that meet the growing demand for quality services in Saudi Arabia, said a statement.
Muhammad Shahzad, Director of Mserve said, 'We are proud to be a 100% Saudi-owned operation, always placing our valued clients at the centre of everything we do. At Mserve, we are especially focused on punctuality. Our promise is to be on time, every time, whether for a routine visit or an urgent call-out and to always keep our clients well informed of the progress on any project. With a CaFM-enabled call centre and client portal, our team is fully committed to delivering consistent, high-quality home and property maintenance services that meet the diverse needs of our clients. Our ultimate objective is to establish Mserve as the go-to operator for dependable, professional maintenance services across the Kingdom.'
Mserve is structured into two specialised arms- Mserve Home and Mserve Business. Mserve Home caters to homeowners and tenants seeking efficient and high-quality home maintenance and daily maid services. On the other hand, Mserve Business focuses on delivering property maintenance and MEP solutions to various clients, including small and medium enterprises, retailers, commercial properties, hospitality venues, educational institutions, and developers of master communities.
Customers have the flexibility to choose between one-time visits or fixed-term plans. Mserve also offers annual maintenance packages in Bronze, Silver, and Platinum tiers, providing homeowners with value-driven options. Mserve Home provides a comprehensive range of home maintenance services, including regular domestic support services, move-in and move out services, air conditioning, plumbing, movers, landscaping, and electrical repairs. All services are delivered by trained professionals using advanced tools and techniques, the statement outlined.
Nigel Wright, Managing Director, Musanadah commented, 'Our market research and gap analysis of the Saudi market revealed a clear need in the home and property maintenance sector. On one end, large FM companies were mainly focused on major commercial contracts to effectively serve residential properties or the needs of small to medium businesses. On the other, the market was saturated with fragmented, one-man-band or smaller operators lacking the capacity to deliver consistent, reliable service. Mserve was created to perfectly fill this gap – offering a dependable, professional and high-quality solution. Our goal is simple, to provide the most trusted and comprehensive home and property maintenance services in the Kingdom.'
Mserve Business, a provider of integrated facilities management and MEP solutions, caters to small to medium-sized enterprises (SMEs) with end-to-end property care services. Covering a range of services, including soft and hard services, pest management, HVAC duct cleaning, and more, Mserve also offers specialised services for property developers. These services include snagging and pre-handover services, post-handover and defect liability period (DLP) management, and asset rectification, all aimed at optimising asset performance and extending their lifecycle, the statement concluded.
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