New Five9 Fusion for Salesforce Deepens Partnership to Deliver Integrated AI-Powered Customer Experiences
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 Fusion for Salesforce, an offering that combines Five9's real-time system of action with Salesforce's #1 AI CRM, to create a fully integrated, AI-elevated solution for customer experience. With a new product and services bundle available today, this enhanced integration helps businesses deliver better customer experience, hyper-personalized self-service, and achieve smarter results with a future-ready foundation to drive meaningful business outcomes for our joint customers.
The launch of Five9 Fusion for Salesforce builds on a foundation of deep collaboration and co-development between the two companies. With Five9 Fusion for Salesforce, organizations gain a powerful advantage in delivering seamless, AI-driven customer experiences. This launch also lays a strong foundation for upcoming innovations, including Bring Your Own Channel (BYOC) and integrations with Agentforce, Salesforce's digital labor platform designed to augment teams with trusted autonomous agents, to develop its solution. These innovations give customers even more flexibility and control as they evolve their contact center strategy in the era of AI.
'Our expanded partnership with Salesforce represents a powerful combination of two industry leaders committed to transforming customer experience,' said Jake Butterbaugh, SVP, Global Partner Organization at Five9. 'With Five9 Fusion for Salesforce, we're delivering a deeply integrated, AI-elevated solution that helps organizations hyper-personalize every customer interaction, empowering human and AI agents to work more efficiently, and drive meaningful business outcomes.'
Five9 Fusion for Salesforce delivers a unified, AI-powered experience by combining deep integration with Salesforce and the advanced capabilities of the Five9 platform:
Five9 Voice: Direct integration with Service Cloud Voice embeds call metadata and recordings directly into the customer record – providing a complete and accessible view of every interaction.
AI Agents: Streamlines self-service and seamlessly passes call summaries from the AI agent to the human agent within the voice call object – so customers never repeat themselves and can seamlessly pick up where the customer left off.
Five9 TranscriptStream: Enables real-time voice call transcription and streams live data into Salesforce to ground Einstein for Service AI features Next Best Actions, Reply Recommendations, and Call Summaries.
Intelligent Voice Routing: Five9's robust real-time system of action automatically and instantly directs interactions to the most appropriate AI or human agent, using real-time insights to drive faster, more personalized service.
'Salesforce's leading partner ecosystem is at the forefront of the AI enterprise, where humans and AI work together to drive customer success with autonomous agents and agent actions,' said Nick Johnston, SVP of Strategic Partnerships and Business Development at Salesforce. 'Five9 Fusion for Salesforce and its AI-powered integrations will allow organizations to personalize experiences at scale, reduce time to value, and drive increased customer satisfaction.'
Five9 has cultivated a 15+ year partnership with Salesforce, having supported over 1,000 shared customers and 160,000+ service representatives. Five9 has quickly doubled its Bring Your Own Telephony (BYOT) adoption in 2025, as more enterprises seek to scale their contact center operations with Five9 and activate Salesforce Einstein for Service capabilities natively within Salesforce.
Learn more about Five9 Fusion for Salesforce and our partnership and integrations with Salesforce here: www.five9.com/fusion-sfdc
Salesforce, Agentforce, Einstein, Service Cloud and others are among the trademarks of Salesforce, Inc.
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. For more information, visit www.five9.com
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Wire
19 minutes ago
- Business Wire
Avangrid Invests In The Next Generation With Its 2025 Summer Internship Program
ORANGE, Conn.--(BUSINESS WIRE)--Avangrid, Inc., a leading energy company and member of the Iberdrola Group, this week launched its 2025 Summer Internship Program. This year, the company welcomes 71 interns from over 50 universities across the United States and abroad, including participants from Spain and Mexico. Interns will be based at Avangrid offices located in New York, Maine, Connecticut, Massachusetts, and Oregon, and will join 20 different departments including IT, Communications, and Networks. 'At Avangrid, attracting and nurturing emerging talent is one of our key priorities,' said Avangrid CEO Pedro Azagra. 'Our internship program is designed to help students strengthen their skills and gain real-world experience before entering the workforce. Through workshops, speaker sessions, and peer networking events like Cohort Connects, we aim to equip them with the tools they need for a successful, differentiated and fulfilling career.' Kicking off on June 2, the Internship Experience will demonstrate Avangrid's dedication to career growth by teaching skills such as analytical thinking, project coordination, and professional resilience. New interns will participate in sessions focused on practical, job-ready skills, while returning interns will deepen their learning through speaker sessions with senior leaders who bring those skills to life. 'Offering this unique internship experience to students across the nation is essential,' said Ignacio Estella, Senior Vice President for Talent & Performance, Innovation and Equal Opportunity. 'Our goal is to 'electrify' talent with solid career opportunities in the transformational energy sector with a local and global leader, and to showcase the differentiated career paths that Avangrid can offer to the next generation of professionals.' The Internship Experience follows a 70/20/10 learning model designed to maximize growth: 70% of learning happens through hands-on, business-critical projects; 20% through relationship-building with mentors, peers, and leaders; and 10% through formal training, such as workshops and speaker sessions. Interns conclude the program by presenting a five-minute pitch showcasing their achievements—an opportunity that often leads to full-time roles or entry into Avangrid's Rotational Graduate Program. 'Being part of this program has already been an incredible opportunity,' said June Monasterios, a rising senior at Gannon University and an intern in the Internal Audit team. 'Even in just the first week, I've felt both welcomed and inspired. I'm beginning to understand not only the energy industry, but also how to grow as a professional. It's exciting to be part of a company that truly values sustainability, innovation, and its people.' About Avangrid: Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine and Oregon, including operations in 23 states with approximately $47 billion in assets, and has two primary lines of business: networks and power. Through its networks business, Avangrid owns and operates eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England and in 2024. Through its power generation business, Avangrid owns and operates more than 75 energy generation facilities across the United States producing 10.5 GW of power for over 3.1 million customers. Avangrid employs approximately 8,000 people and has been recognized by JUST Capital as one of the JUST 100 companies – a ranking of America's best corporate citizens in 2025 for the fifth consecutive year. The company was named among the World's Most Ethical Companies in 2025 for the seventh consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit
Yahoo
19 minutes ago
- Yahoo
The $1.3 Billion Health-Tech IPO Everyone Missed--Until It Soared 21% on Day One
Omada Health (NASDAQ:OMDA) opened its first day of trading with a bangjumping 21% to $23 after pricing its IPO at $19. That move gives the digital chronic-care startup a market cap of roughly $1.3 billion. The $150 million raise was more than just well receivedinvestor demand came in more than 15x oversubscribed, with most allocations going to a concentrated group of institutional buyers. It's another sign that appetite for health-tech IPOs is heating up again. U.S. listings have raised nearly $25 billion year-to-date, and early-stage healthcare names are up an average of 18% since listing. Founded in 2011, Omada offers virtual care between doctor visitsfocused on diabetes, obesity, hypertension, and joint pain. What sets it apart? It's not chasing the GLP-1 gold rush. Instead, Omada supports people already on those drugs, helping them manage side effects, nutrition, and post-treatment maintenance. About 50,000 of its 679,000 members are on GLP-1s. CEO Sean Duffy told Bloomberg that while AI powers much of the back-end, real human interaction is what drives results. Our members tell us they want a personand I have yet to see anyone that feels accountable to ChatGPT, he said. Revenue for Q1 2025 came in just under $55 millionup from $35.1 million a year agowhile net losses narrowed by more than half to $9.4 million. That improving financial picture, combined with a clear niche in chronic care, could be what's drawing top-tier investors. Revelation Partners, Andreessen Horowitz, Fidelity, and USVP are all among the largest shareholders. The IPO was led by Morgan Stanley, Goldman Sachs, and JPMorgan. OMDA now trades on the Nasdaq Global Marketand it's one more sign that digital health might be staging a real comeback. This article first appeared on GuruFocus.
Yahoo
24 minutes ago
- Yahoo
Omada Health Soars 42% in Nasdaq Debut After $150 Million IPO
Omada Health (OMDA, Financials) surged 42% in its Nasdaq debut Friday after the virtual chronic care company priced its initial public offering at $19 per share, raising $150 million and securing a valuation just above $1 billion. The stock opened at $23 and climbed quickly past $27. Warning! GuruFocus has detected 8 Warning Sign with X. Founded in 2012, Omada offers virtual programs for chronic conditions including prediabetes, diabetes, and hypertension. The IPO, which sold 7.9 million shares, is part of a recent resurgence in health and tech listings, following last month's debut of Hinge Health and Thursday's surge in Circle Internet shares. In its prospectus, Omada reported Q1 revenue jumped 57% year over year to $55 million, while full-year 2024 revenue rose 38% to $169.8 million. The company narrowed its net loss in the most recent quarter to $9.4 million from $19 million a year earlier. Major outside shareholders include U.S. Venture Partners, Andreessen Horowitz, and Fidelity's FMR LLC, each holding a 9% to 10% stake. This article first appeared on GuruFocus. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
