Online bank customers with iphones and android told they 'could lose access'
Thousands of Monzo customers are being alerted that they'll lose access to their bank accounts if they don't take action.
The popular digital challenger bank is encouraging users to update their phone's operating system or face losing access to its services.
From 31 October 2025, the bank has stated it will no longer support app updates on devices running operating systems older than iOS 16 and Android 9.
If customers fail to upgrade their OS - or switch to a newer device if their current one doesn't support the update - the Monzo app will eventually cease to function.
In an email to affected customers, Monzo said: "We've noticed you've recently used Monzo from a version of iOS or Android that we'll stop supporting on October 31, 2025."
This is because it's running on an older operating system (OS) that isn't getting the latest security updates and Monzo features.
"So both your device and Monzo account aren't as secure as they could be."
We regularly stop Monzo from working with older operating systems.
"If your device doesn't support a more recent OS, you'll need to use a newer device to keep using your Monzo account."
For those with older phones that cannot support newer OS versions, the bank recommends upgrading to a newer device.
iPhones that will be impacted and lose support are those that cannot update to iOS 16.
This includes the iPhone 7 and 7 Plus, the iPhone 6s and 6s Plus, and the first-generation iPhone SE.
For users of these older models, the Monzo app will eventually.
The app will cease to function, and access to their accounts via the app will be terminated.
Supported iPhones include the iPhone 8 and 8 Plus, the iPhone X, and all subsequent models, as well as the second-generation iPhone SE and newer.
Conversely, some notable Samsung devices, such as the flagship Galaxy S7 and S7 Edge from 2016, will not support the Monzo app.
The original Google Pixel and Pixel XL phones will also be affected.
If you possess one of these devices, you must ensure your software is updated to continue using the Monzo app after 31 October 2025.
A spokesperson for Monzo stated: "This is an incredibly common practice among reliable and trusted app providers."
We always recommend that customers run the latest version of their phone's operating system for the best and most secure app experience.
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