Digital medical consultation services now available 24/7 for Hajj pilgrims in Saudi Arabia
According to the Saudi Press Agency (SPA), the instant consultation services support Arabic, English, French, Turkish, Persian, Urdu, and Indonesian. This linguistic diversity ensures effective and flexible communication with pilgrims from various nationalities.
The service allows pilgrims to access audio, video, or text-based medical consultations, submit medical reports or test results, and receive electronic prescriptions when necessary. Pilgrims log in using their border registration number, enabling a seamless and comprehensive digital health experience.
These digital health services are designed to facilitate easy access to healthcare anytime and anywhere, aligning with the Health Sector Transformation Program and the Serving Guests of God Program under Saudi Arabia's Vision 2030. The initiatives aim to enhance quality of life and provide integrated, safe healthcare services for pilgrims.
The Seha Virtual Hospital supports more than 300 permanent and temporary healthcare centers in Makkah and Madinah, as well as Hajj campaign headquarters, through its 'Consult Plus' service available in Arabic and English. This platform delivers immediate medical advice, aiding field personnel, expediting medical decision-making, and elevating the quality of care provided to pilgrims.
These developments reflect the Saudi Ministry of Health's dedication to advancing digital health technologies and improving services for pilgrims. By leveraging modern technologies, the Ministry strives to ensure rapid response times and high-quality healthcare throughout the Hajj season, in line with the highest international standards.
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