TELUS Digital Expands Capabilities With the Addition of Gerent, a U.S.-based Salesforce-focused Consultancy
Gerent augments TELUS Digital's agentic AI expertise to empower human and autonomous CX agents
VANCOUVER, British Colubmia, May 28, 2025--(BUSINESS WIRE)--TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company specializing in digital customer experiences, today announced it has acquired Gerent, a U.S.-based Salesforce-focused consultancy that delivers enterprise-scale implementation and integration projects, and agentic AI solutions. Gerent's full portfolio of services is now offered by TELUS Digital and the Gerent brand will be retired at the end of Q3 2025.
Gerent is a Salesforce Summit Partner with 1,800 certifications across the entire Salesforce product suite. Gerent's fully remote workforce located across the U.S., Canada, India and Australia has delivered over 1,000 Salesforce projects to date globally, logging more than 1.2 million implementation hours while maintaining a 4.9/5.0 customer satisfaction (CSAT) score.
"Gerent will further strengthen our company's expertise in transforming the CX agent experience, including the development and implementation of agentic AI as part of our Digital Solutions service line," said Tobias Dengel, President, TELUS Digital Solutions. "The numerous synergies between our two companies helps us advance our fusion-based growth strategy that brings top talent together with advanced technologies. Together we are positioned to create the workforces of the future for our clients, which combine AI-enabled humans and autonomous AI agents to deliver smarter, faster and more personalized CX at scale. Our companies also share a commitment to customer service excellence and bold innovation. This foundational alignment will enable us to integrate smoothly, benefit from immediate upsell and cross-sell opportunities across our client rosters, and attract net new clients through a strengthened go-to-market value proposition."
Jamie Timm, Global SVP, Service Delivery and Operations, TELUS Digital Solutions said, "Salesforce is a key platform for creating personalized, data-driven and scalable engagement across sales, service, marketing and commerce. Gerent's Salesforce expertise, built over nearly two decades of solving complex, real-world challenges for enterprise clients, brings immediate value to our professional services portfolio and our clients."
Since its inception in 2008, Gerent has grown organically and through acquisitions to develop a fulsome capabilities portfolio that includes digital marketing and design, cybersecurity, cloud services, and managed IT services. The company brings deep, cross-industry expertise to clients in banking, insurance, healthcare and life sciences, manufacturing, distribution, automotive, education, travel and hospitality, retail and consumer goods, and the nonprofit sector. With a strong track record in both regulated and fast-evolving industries, Gerent helps organizations harness the full power of Salesforce to drive transformation and growth. Their broad expertise is enhanced by over 20 industry-focused accelerators to help clients achieve faster time to value by using prebuilt assets, templates and workflows, and established best practices.
"From the very beginning, we built Gerent on a people-first philosophy, pairing deep process and technical expertise with a relentless focus on customer outcomes," said Gopi Ramineni, Founder and CEO, Gerent. "This next chapter with TELUS Digital is a natural progression driven by shared values, strong cultural alignment, and a joint commitment to innovation. Together, we'll expand our impact and capabilities across industries and geographies, delivering greater value to our clients."
Agentic AI takes center stage in the next phase of automation
Agentic AI marks a pivotal evolution in enterprise automation, enabling systems to autonomously make decisions and take meaningful action. As organizations navigate economic pressures and rising customer expectations, implementing agentic AI offers a scalable way to enhance service delivery, improve operational efficiency, and reduce costs.
Gerent has developed a range of AI-enhanced agents that function internally to support employees and externally to enhance customer support. These include sales representative agents that independently engage with leads by sending emails, scheduling meetings, and recommending products, and CX agents that interact with customers to answer questions, resolve issues, and provide personalized recommendations without human support. These capabilities and expertise are well aligned with Fuel iX™, TELUS Digital's proprietary AI platform and suite of products.
The transaction is not material and financial terms are not disclosed.
More information:
TELUS Digital provides Salesforce consulting and implementation services across the entire Salesforce product suite to unlock the full potential of enterprise investments to elevate customer experiences, and quickly and effectively achieve business goals. We leverage proven frameworks, performance-optimized accelerators and industry-specific best practices to launch intelligent AI agents to empower employees with assistive tools to handle routine tasks that boost efficiency, and customer-facing agents that deliver real-time, personalized support across channels for superior experiences. For more information, visit: telusdigital.com/solutions/digital-services/salesforce-implementation.
Cautionary note regarding forward-looking statement
This news release contains forward-looking statements about expected future events, including, but not limited to, statements relating to the expected benefits and synergies of the transaction, the impact of the transaction on TELUS Digital and Gerent's businesses and TELUS Digital's expectations regarding integration plans. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking statements. In some cases, you can identify forward-looking statements by terminology such as "aim", "anticipate", "assume", "believe", "contemplate", "continue", "could", "due", "estimate", "expect", "goal", "intend", "may", "objective", "plan", "predict", "potential", "positioned", "seek", "should", "target", "will", "would" and other similar expressions that are predictions of or indicate future events and future trends, or the negative of these terms or other comparable terminology.
These forward-looking statements are based on our current expectations, estimates, forecasts and projections about our business and the industry in which we operate, and management's beliefs and assumptions, and are not guarantees of future performance or development and involve known and unknown risks, uncertainties and other factors that are in some cases beyond our control. We assume no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, uncertainties or otherwise, except as required by law.
By their nature, forward-looking statements require TELUS Digital to make assumptions and predictions and are subject to inherent risks and uncertainties. There can be no assurance that the expected benefits of the transaction will be realized within a targeted time frame or at all, including that the expected benefits and synergies of the transaction will be realized or that the integration of the businesses will be successful.
There is a significant risk that the forward-looking statements will not prove to be accurate as a result of risks, some of which are beyond the control of TELUS Digital, that include, but are not limited to: risks related to the ability to achieve contemplated synergies and benefits and effectively integrate Gerent within expected timeframes or at all and the possibility that such integration may be more difficult, time-consuming or costly than expected, the diversion of attention of management of TELUS Digital and Gerent to integration-related issues, risks related to investor perceptions of the transaction parties and their respective businesses, operations, financial condition and industry, and risks related to the potential impact of general economic, political and market factors on the companies or the transaction.
The forward-looking statements contained in this news release describe our expectations at the date of this news release and, accordingly, are subject to change after such date. Readers are cautioned not to place undue reliance on forward-looking statements as a number of factors could cause actual future events to differ materially from those expressed in the forward-looking statements. Accordingly, this news release is subject to the disclaimer and qualified by the assumptions, qualifications and risk factors referred to in our "Risk Factors" section of our Annual Report available on SEDAR+ and in "Item 3D—Risk Factors" of our Annual Report on Form 20-F filed on February 13, 2025, and available on EDGAR. Except as required by law, TELUS Digital disclaims any intention or obligation to update or revise forward-looking statements.
About TELUS Digital
TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iXTM is TELUS Digital's proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250528048580/en/
Contacts
TELUS Digital Investor RelationsOlena Lobachir@telusdigital.com TELUS Digital Media RelationsAli Wilsonmedia.relations@telusdigital.com
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Planet's Use of Non-GAAP Financial Measures This press release includes non-GAAP gross profit, non-GAAP gross margin, certain non-GAAP expenses described further below, non-GAAP loss from operations, non-GAAP net income (loss), non-GAAP net income (loss) per diluted share, adjusted EBITDA, backlog and free cash flow, which are non-GAAP measures the Company uses to supplement its results presented in accordance with U.S. GAAP. The Company includes these Non-GAAP financial measures because they are used by management to evaluate the Company's core operating performance and trends and to make strategic decisions regarding the allocation of capital and new investments. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation from, as a substitute for, or superior to, measures of financial performance prepared in accordance with U.S. GAAP. 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EoP Customer Count: The Company defines EoP customer count as the total count of all existing customers at the end of the period excluding customers that are exclusively Planet Insights Platform (which has integrated the former Sentinel Hub platform) self-service paying users. For EoP customer count, the Company defines existing customers as customers with an active contract with the Company at the end of the reported period. For the purpose of this metric, the Company defines a customer as a distinct entity that uses the Company's data or services. The Company sells directly to customers, as well as indirectly through its partner network. If a partner does not provide the end customer's name, then the partner is reported as the customer. Each customer, regardless of the number of active opportunities with the Company, is counted only once. For example, if a customer utilizes multiple products of Planet, the Company only counts that customer once for purposes of EoP customer count. A customer with multiple divisions, segments, or subsidiaries are also counted as a single unique customer based on the parent organization or parent account. For EoP customer count, the Company does not include users that only utilize the Company's self-service Planet Insights Platform web based ordering system, which the Company acquired in August 2023, and which offers standard starter packages on a monthly or annual basis. The Company believes excluding these users from EoP customer count creates a more useful metric, as the Company views the Planet Insights Platform starter packages as entry points for smaller accounts, leading to broader awareness of the Company's solutions throughout their networks and organizations. The Company believes EoP customer count is a useful metric for investors and management to track as it is an important indicator of the broader adoption of the Company's platform and is a measure of the Company's success in growing its market presence and penetration. Management applies judgment as to which customers are deemed to have an active contract in a period, as well as whether a customer is a distinct entity that uses the Company's data or services. Capital Expenditures as a Percentage of Revenue: The Company defines capital expenditures as purchases of property and equipment plus capitalized internally developed software development costs, which are included in our statements of cash flows from investing activities. The Company defines capital expenditures as a percentage of revenue as the total amount of capital expenditures divided by total revenue in the reported period. Capital expenditures as a percentage of revenue is a performance measure that we use to evaluate the appropriate level of capital expenditures needed to support demand for the Company's data services and related revenue, and to provide a comparable view of the Company's performance relative to other earth observation companies, which may invest significantly greater amounts in their satellites to deliver their data to customers. The Company uses an agile space systems strategy, which means we invest in a larger number of significantly lower cost satellites and software infrastructure to automate the management of the satellites and to deliver the Company's data to clients. As a result of the Company's strategy and business model, the Company's capital expenditures may be more similar to software companies with large data center infrastructure costs. Therefore, the Company believes it is important to look at the level of capital expenditure investments relative to revenue when evaluating the Company's performance relative to other earth observation companies or to other software and data companies with significant data center infrastructure investment requirements. The Company believes capital expenditures as a percentage of revenue is a useful metric for investors because it provides visibility to the level of capital expenditures required to operate the Company and the Company's relative capital efficiency. Net Dollar Retention Rate: The Company defines Net Dollar Retention Rate as the percentage of ACV generated by existing customers in a given period as compared to the ACV of all contracts at the beginning of the fiscal year from the same set of existing customers. The Company defines existing customers as customers with an active contract with the Company. The Company believes Net Dollar Retention Rate is a useful metric for investors as it can be used to measure its ability to retain and grow revenue generated from its existing customers, on which its ability to drive long-term growth and profitability is, in part, dependent. The Company uses Net Dollar Retention Rate to assess customer adoption of new products, inform opportunities to make improvements across its products, identify opportunities to improve operations, and manage go to market functions, as well as to understand how much future growth may come from cross-selling and up-selling customers. Management applies judgment in determining the value of active contracts in a given period, as set forth in the definition of ACV. Net Dollar Retention Rate including Winbacks: The Company assesses two metrics for net dollar retention–Net Dollar Retention Rate, as described above, and Net Dollar Retention Rate including winbacks. A winback is a previously existing customer that was inactive at the start of the measurement period but has reactivated during the measurement period. The reactivation period must be within 24 months from the last active contract with the customer; otherwise, the customer is counted as a new customer and therefore excluded from the retention rate metrics. The Company defines Net Dollar Retention Rate including winbacks as the percentage of ACV generated by existing customers and winbacks in a given period as compared to the ACV of all contracts at the beginning of the fiscal year from the same set of existing customers. The Company believes this metric is useful to investors as it captures the value of customer contracts that resume business with the Company after being inactive and thereby provides a quantification of the Company's ability to recapture lost business. Management uses this metric to understand the adoption of our products and long-term customer retention, as well as the success of marketing campaigns and sales initiatives in re-engaging inactive customers. Beyond the judgments underlying managements' calculation of Net Dollar Retention Rate set forth above, there are no additional assumptions or estimates made in connection with Net Dollar Retention Rate including winbacks. Forward-looking Statements This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements generally relate to future events or Planet's future financial or operating performance. In some cases, you can identify forward looking statements because they contain words such as 'expect,' 'estimate,' 'project,' 'budget,' 'forecast,' 'target,' 'anticipate,' 'intend,' 'develop,' 'evolve,' 'plan,' 'seek,' 'may,' 'will,' 'could,' 'can,' 'should,' 'would,' 'believes,' 'predicts,' 'potential,' 'strategy,' 'opportunity,' 'aim,' 'conviction,' 'continue,' 'positioned,' 'structured' or the negative of these words or other similar terms or expressions that concern Planet's expectations, strategy, priorities, plans or intentions. Forward-looking statements in this release include, but are not limited to, statements regarding Planet's financial guidance and outlook, expected financial and operating results, the expected value of contracts that Planet has entered into and the timing and amount of revenue that Planet will recognize, Planet's growth opportunities, Planet's expectations regarding future product development and performance, including with respect to AI, Planet's expectations regarding the launch and operations of its satellites, including with respect to timing, and Planet's expectations regarding its strategies with respect to its markets and customers, including trends in customer demand. Planet's expectations and beliefs regarding these matters may not materialize, and actual results in future periods are subject to risks and uncertainties that could cause actual results to differ materially from those projected, including risks related to the macroeconomic environment and risks regarding Planet's ability to forecast Planet's performance due to Planet's limited operating history. The forward-looking statements contained in this release are also subject to other risks and uncertainties, including those more fully described in Planet's filings with the Securities and Exchange Commission ('SEC'), including Planet's Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, and any subsequent filings with the SEC that Planet may make. All forward-looking statements reflect Planet's beliefs and assumptions only as of the date of this press release. Planet undertakes no obligation to update forward-looking statements to reflect future events or circumstances, except as may be required by law. Planet's results for the quarter ended April 30, 2025, are not necessarily indicative of its operating results for any future periods. PLANET Three Months Ended April 30, (In thousands, except share and per share amounts) 2025 2024 Revenue $ 66,265 $ 60,440 Cost of revenue 29,662 28,757 Gross profit 36,603 31,683 Operating expenses Research and development 23,074 25,589 Sales and marketing 16,314 21,485 General and administrative 19,986 19,180 Total operating expenses 59,374 66,254 Loss from operations (22,771 ) (34,571 ) Interest income 1,884 3,107 Change in fair value of warrant liabilities 10,387 1,530 Other income (expense), net (1,200 ) 1,083 Total other income, net 11,071 5,720 Loss before provision for income taxes (11,700 ) (28,851 ) Provision for income taxes 928 442 Net loss (12,628 ) (29,293 ) Basic and diluted net loss per share attributable to common stockholders $ (0.04 ) $ (0.10 ) Basic and diluted weighted-average common shares outstanding used in computing net loss per share attributable to common stockholders 300,267,952 288,268,718 Expand PLANET Three Months Ended April 30, (in thousands) 2025 2024 Net loss $ (12,628 ) $ (29,293 ) Other comprehensive income (loss), net of tax: Foreign currency translation adjustment 4,775 (534 ) Change in fair value of available-for-sale securities 16 (512 ) Other comprehensive income (loss), net of tax 4,791 (1,046 ) Comprehensive loss $ (7,837 ) $ (30,339 ) Expand PLANET CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (unaudited) Three Months Ended April 30, (In thousands) 2025 2024 Operating activities Net loss $ (12,628 ) $ (29,293 ) Adjustments to reconcile net loss to net cash provided by (used in) operating activities Depreciation and amortization 11,082 13,103 Stock-based compensation, net of capitalized cost 12,542 13,072 Change in fair value of warrant liabilities (10,387 ) (1,530 ) Change in fair value of contingent consideration (41 ) (101 ) Other 1,229 (547 ) Changes in operating assets and liabilities Accounts receivable (21,185 ) 5,482 Prepaid expenses and other assets 1,254 (731 ) Accounts payable, accrued and other liabilities (8,915 ) (5,237 ) Deferred revenue 42,072 (721 ) Deferred hosting costs 2,323 2,206 Net cash provided by (used in) operating activities 17,346 (4,297 ) Investing activities Purchases of property and equipment (8,119 ) (9,938 ) Capitalized internal-use software (1,225 ) (1,418 ) Maturities of available-for-sale securities 11,123 32,158 Sales of available-for-sale securities 582 43,116 Purchases of available-for-sale securities — (28,043 ) Business acquisition, net of cash acquired — (1,068 ) Purchases of licensed imagery intangible assets (621 ) (4,024 ) Other — (300 ) Net cash provided by investing activities 1,740 30,483 Financing activities Proceeds from the exercise of common stock options 2,962 20 Payments for withholding taxes related to the net share settlement of equity awards (5,264 ) (2,015 ) Proceeds from employee stock purchase program 346 — Payments of contingent consideration for business acquisitions (4,820 ) — Other (2,383 ) (380 ) Net cash used in financing activities (9,159 ) (2,375 ) Effect of exchange rate changes on cash and cash equivalents, and restricted cash and cash equivalents 5,683 (276 ) Net increase in cash and cash equivalents, and restricted cash and cash equivalents 15,610 23,535 Cash and cash equivalents, and restricted cash and cash equivalents at the beginning of the period 129,994 102,198 Cash and cash equivalents, and restricted cash and cash equivalents at the end of the period $ 145,604 $ 125,733 Expand PLANET Three Months Ended April 30, (in thousands) 2025 2024 Net loss $ (12,628 ) $ (29,293 ) Interest income (1,884 ) (3,107 ) Income tax provision 928 442 Depreciation and amortization 11,082 13,103 Change in fair value of warrant liabilities (10,387 ) (1,530 ) Stock-based compensation 12,542 13,072 Restructuring costs 20 — Certain litigation expenses (1) 326 — Other (income) expense, net 1,200 (1,083 ) Adjusted EBITDA $ 1,199 $ (8,396 ) (1) Expenses relating to the Delaware class action lawsuit. Expand PLANET Three Months Ended April 30, (in thousands) 2025 2024 Reconciliation of cost of revenue: GAAP cost of revenue $ 29,662 $ 28,757 Less: Stock-based compensation 1,541 876 Less: Amortization of acquired intangible assets 691 789 Less: Restructuring costs 15 — Non-GAAP cost of revenue $ 27,415 $ 27,092 Reconciliation of gross profit: GAAP gross profit $ 36,603 $ 31,683 Add: Stock-based compensation 1,541 876 Add: Amortization of acquired intangible assets 691 789 Add: Restructuring costs 15 — Non-GAAP gross profit $ 38,850 $ 33,348 GAAP gross margin 55 % 52 % Non-GAAP gross margin 59 % 55 % Reconciliation of operating expenses: GAAP research and development $ 23,074 $ 25,589 Less: Stock-based compensation 4,037 5,163 Non-GAAP research and development $ 19,037 $ 20,426 GAAP sales and marketing $ 16,314 $ 21,485 Less: Stock-based compensation 1,929 2,403 Less: Amortization of acquired intangible assets 92 217 Less: Restructuring costs 6 — Non-GAAP sales and marketing $ 14,287 $ 18,865 GAAP general and administrative $ 19,986 $ 19,180 Less: Stock-based compensation 5,035 4,630 Less: Amortization of acquired intangible assets 29 79 Less: Restructuring costs (1 ) — Less: Certain litigation expenses 326 — Non-GAAP general and administrative $ 14,597 $ 14,471 Reconciliation of loss from operations GAAP loss from operations $ (22,771 ) $ (34,571 ) Add: Stock-based compensation 12,542 13,072 Add: Amortization of acquired intangible assets 812 1,085 Add: Restructuring costs 20 — Add: Certain litigation expenses 326 — Non-GAAP loss from operations $ (9,071 ) $ (20,414 ) Expand PLANET Three Months Ended April 30, (In thousands, except share and per share amounts) 2025 2024 Reconciliation of net loss GAAP net loss $ (12,628 ) $ (29,293 ) Add: Stock-based compensation 12,542 13,072 Add: Amortization of acquired intangible assets 812 1,085 Add: Restructuring costs 20 — Add: Certain litigation expenses 326 — Income tax effect of non-GAAP adjustments — — Non-GAAP net income (loss) $ 1,072 $ (15,136 ) Reconciliation of net loss per share, diluted GAAP net loss $ (12,628 ) $ (29,293 ) Non-GAAP net income (loss) $ 1,072 $ (15,136 ) GAAP net loss per share, basic and diluted (1) $ (0.04 ) $ (0.10 ) Add: Stock-based compensation 0.04 0.05 Add: Amortization of acquired intangible assets — — Add: Restructuring costs — — Add: Certain litigation expenses — — Income tax effect of non-GAAP adjustments — — Non-GAAP net income (loss) per share, diluted (2) (3) $ — $ (0.05 ) Weighted-average shares used in computing GAAP net loss per share, basic and diluted (1) 300,267,952 288,268,718 Weighted-average shares used in computing Non-GAAP net income (loss) per share, diluted (2) 314,969,299 288,268,718 (1) Basic and diluted GAAP net loss per share was the same for each period presented as the inclusion of all potential Class A common stock and Class B common stock outstanding would have been anti-dilutive. (2) Non-GAAP net income (loss) per share, diluted is calculated using weighted-average shares, adjusted for dilutive potential shares assumed outstanding during the period. No adjustment was made to weighted-average shares for the three months ended April 30, 2024 as the inclusion of all potential Class A common stock and Class B common stock outstanding would have been anti-dilutive. (3) Totals may not sum due to rounding. Figures are calculated based upon the respective underlying non-rounded data. Note: In connection with the preparation of this earnings release, we identified immaterial errors in the Non-GAAP net loss per share previously reported on December 9, 2024 and March 20, 2025. The errors related to the application of income tax effects on non-GAAP adjustments. The corrected Non-GAAP net loss per share amounts and periods impacted are as follows: – Three months ended October 31, 2024: ($0.03) (previously reported as ($0.02)) – Three months ended January 31, 2025: ($0.07) (previously reported as ($0.08)) – Fiscal year ended January 31, 2025: ($0.21) (previously reported as ($0.20)) While the corrected amounts are not presented in the tables herein, we are disclosing the corrections for transparency. The corrections had no impact on our previously reported GAAP financial results, including GAAP net loss or GAAP net loss per share. Expand PLANET The table below reconciles Backlog to remaining performance obligations for the periods indicated: (in thousands) April 30, 2025 January 31, 2025 Remaining performance obligations $ 451,928 $ 412,829 Cancelable amount of contract value 75,119 90,920 Backlog $ 527,047 $ 503,749 For remaining performance obligations and Backlog as of April 30, 2025, the Company expects to recognize approximately 45% over the next 12 months, approximately 76% over the next 24 months, and the remainder thereafter. Expand PLANET Three Months Ended April 30, (in thousands) 2025 2024 Net cash provided by (used in) operating activities $ 17,346 $ (4,297 ) Purchases of property and equipment (8,119 ) (9,938 ) Capitalized internal-use software (1,225 ) (1,418 ) Free cash flow $ 8,002 $ (15,653 ) Expand
