e& UAE deploys M365 Copilot at scale to drive AI-powered workplace transformation - Middle East Business News and Information
e& UAE, the flagship telecommunications arm of e&, is expanding its long-standing partnership with Microsoft through the large-scale deployment of M365 Copilot across its operations.
This collaboration is set to accelerate e& UAE's ongoing digital transformation, enhancing workplace productivity, streamlining workflows, and advancing AI-driven innovation.
As the UAE continues to execute its vision of becoming a global leader in AI, e& UAE is leveraging M365 Copilot's extensibility to develop Agentic AI solutions. These solutions infuse AI-driven automation and intelligent decision-making across various business functions. By integrating M365 Copilot at scale, e& UAE is empowering its employees to focus on high-value innovation rather than routine tasks.
e& UAE is at the forefront of workplace transformation, advancing the adoption of artificial intelligence across various operational domains. The organization has empowered hundreds of its developers to utilize GitHub Copilot for coding, testing, and documentation tasks, thereby streamlining the software development lifecycle significantly. Furthermore, e& UAE is enhancing its internal applications through the integration of Azure OpenAI, which bolsters our AI-driven capabilities and underscores our dedication to leading the development of innovative AI solution
Masood M. Sharif Mahmood, CEO, e& UAE, said: 'AI is at the core of our transformation at e& UAE as we evolve into a leading AI-powered telco. Our partnership with Microsoft is a key driver of this journey. The deployment of M365 Copilot at this scale will help us build an AI-powered workplace operations, empower our workforce with the essential tools necessary to generate significant impact by offering intelligent solutions and delivering customer experiences that not only anticipate client needs but also personalize each interaction, thereby establishing new benchmarks within the industry
M365 Copilot is an enterprise-ready AI tool, designed to enhance productivity, optimise workflows, and enable employees to focus on strategic initiatives. By automating routine tasks and streamlining complex processes, the solution allows employees to dedicate more time to creativity, problem-solving, and customer-centric innovation.
Naim Yazbeck, General Manager of Microsoft UAE, said: 'Our partnership with e& UAE marks a significant milestone in our journey towards AI-driven innovation. The deployment of M365 Copilot at scale is a testament to our shared vision of transforming workplace productivity and enhancing customer experiences. By leveraging the advanced capabilities of Copilot, e& UAE is not only streamlining workflows but also empowering their employees to focus on high-value tasks and drive meaningful innovation. This collaboration underscores the immense potential of AI in revolutionizing business operations and setting new industry benchmarks.'
The deployment of M365 Copilot will support e& UAE's strategic vision of fostering an AI-driven culture, ensuring employees are equipped with cutting-edge AI tools and expertise.
About e& UAE:
e& UAE embodies the telecom arm of e& in the UAE, with a mission to maximise stakeholder value, deliver an unparalleled customer experience and optimise business performance for sustainable growth and success.
Leveraging the latest world-class technologies, e& UAE will grow core and digital services, enriching consumer value propositions with digital services catering to new consumer lifestyles and emerging demands beyond core telecom services, including health, insurance and gaming.
e& UAE will continue to act as a trusted partner to enterprises in meeting their connectivity needs and beyond.
Bolstering its leadership position as a digital telco that champions customers in a hyper-connected digital world, e& UAE will pivot the new sustainable demand into future spaces such as private networks, autonomous vehicles, and AI.
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