Revolutionizing Service: HR Ministry's Virtual Branch Reduces In-Person Visits by 93%
The Ministry of Human Resources and Social Development has achieved a remarkable 93% reduction in in-person visits via its Virtual Branch. This digital transformation has significantly enhanced service delivery, making transactions easier for individuals and establishments.
The Virtual Branch has streamlined government processes, improving accessibility and speeding up transactions. This shift has led to a notable decrease in monthly users visiting labor offices, from 60,000 to just 3,000 over 23 months. Advanced Digital Solutions
The ministry's success in developing advanced digital solutions has met beneficiaries' needs with flexibility and efficiency. The 'Qiwa' platform offers a comprehensive suite of digital services, enabling users to complete various transactions electronically. These services include issuing professional and temporary visas, renewing work permits, transferring labor services, and inquiring about employment contracts.
The Virtual Branch allows users to submit labor complaints online and book advisory appointments with ministry representatives. This ensures clarity and efficiency in procedures, aligning with the ministry's commitment to improving government services in line with Saudi Vision 2030. Commitment to Digital Transformation
The achievement highlights the ministry's commitment to digital transformation and better service quality. This supports Saudi Vision 2030's goals, focusing on using technology to enhance public services.
The Ministry of Human Resources and Social Development aims to empower individuals, society, and institutions. It enhances societal responsibility and elevates the labor market through policy development and legislation. The ministry supports a harmonious labor market, improves workforce productivity, and ensures social justice for all members of society.
Furthermore, the ministry provides electronic services to four main sectors: social development, labor, civil service, and shared services. These services are accessible through the official website and various platforms, including the Qiwa Platform, the Ajeer Platform, and the Musaned Platform for domestic workers. Strategic Transformation
The ministry is committed to achieving strategic transformation and transitioning to a regulatory and supervisory role. This includes increasing the efficiency of public sector spending, ensuring comprehensive social care, and supporting labor market reforms.
In conclusion, the Virtual Branch's success highlights the ministry's proactive approach to digital transformation. By prioritizing agility and accessibility, the ministry sets a benchmark for public sector digitization, proving technology's power to enhance lives and fuel national progress.
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