Musanadah unveils home, property maintenance service in Saudi Arabia
Mserve will operate as a specialist division of Musanadah, an award-winning Saudi enterprise founded in 2011 with over 1,700 skilled professionals including technicians, tradespeople, cleaners and maids, and a wholly-owned subsidiary of leading Saudi conglomerate, Alturki Holding.
Operating to internationally benchmarked standards including BICSc, Institute of Asset Management (IAM) and ISSA, Mserve customers will benefit from its ISO 9001, 14001 and 45001 certifications, as it strives to provide world-class home and property maintenance services, addressing the growing need for this quality of service in Saudi Arabia, said Musanadah in a statement.
Mserve is structured into two specialised arms: Mserve Home, tailored for homeowners and tenants seeking efficient, quality home maintenance and daily maid services, and Mserve Business, focused on delivering property maintenance and MEP solutions to small and medium enterprises, retailers, commercial properties, hospitality venues, educational institutions and developers of master communities, said the statement.
According to Musanadah, customers can choose from one-time visits or fixed-term plans, with Mserve also offering annual maintenance packages in Bronze, Silver and Platinum tiers, giving homeowners flexible, value-driven options.
Ranging from regular domestic support services, move in/out services, to air conditioning, plumbing, movers, landscaping and electrical repairs, Mserve Home offers a full range of home maintenance services delivered by trained professionals using advanced tools and techniques, it stated.
For businesses and property developers, Mserve Business delivers integrated facilities management and MEP solutions designed to support small to medium-sized enterprises with end-to-end property care.
Covering soft and hard services, pest management, HVAC duct cleaning, Mserve also offers services targeted at property developers including snagging and pre-handover services, post-handover and defect liability period (DLP) management and asset rectification, ensuring asset performance optimization and lifecycle extension, it stated.
Launching in Al-Khobar, Dammam, Riyadh, and then Jeddah, as well as King Abdullah Economic City and AlUla, Mserve will roll out across other regions in the Kingdom in a phased approach.
Based on a hybrid mobile FM model and operating from a state-of-the-art call center, the service combines rapid-response teams in specially equipped service vans, together with embedded static teams who remain permanently onsite for larger projects in local communities, it added.
Musanadah's managing director, Nigel Wright said: "Our market research and gap analysis of the Saudi market revealed a clear need in the home and property maintenance sector. On one end, large FM companies were mainly focused on major commercial contracts to effectively serve residential properties or the needs of small to medium businesses. On the other, the market was saturated with fragmented, one-man-band or smaller operators lacking the capacity to deliver consistent, reliable service."
"Mserve was created to perfectly fill this gap - offering a dependable, professional and high-quality solution. Our goal is simple, to provide the most trusted and comprehensive home and property maintenance services in the Kingdom," he stated.
Muhammad Shahzad, Director of Mserve, said: "We are proud to be a 100 per cent Saudi-owned operation, always placing our valued clients at the center of everything we do. At Mserve, we are especially focused on punctuality. Our promise is to be on time, every time, whether for a routine visit or an urgent call-out and to always keep our clients well informed of the progress on any project."
"With a CaFM-enabled call center and client portal, our team is fully committed to delivering consistent, high-quality home and property maintenance services that meet the diverse needs of our clients. Our ultimate objective is to establish Mserve as the go-to operator for dependable, professional maintenance services across the Kingdom," he added. -TradeArabia News Service
Copyright 2024 Al Hilal Publishing and Marketing Group Provided by SyndiGate Media Inc. (Syndigate.info).
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
The National
7 hours ago
- The National
Pictures of the week: From sunning carpets in Antalya to diving into the Euphrates
Micro-retirement is not a recognised concept or employment status under Federal Decree Law No. 33 of 2021 on the Regulation of Labour Relations (as amended) (UAE Labour Law). As such, it reflects a voluntary work-life balance practice, rather than a recognised legal employment category, according to Dilini Loku, senior associate for law firm Gateley Middle East. 'Some companies may offer formal sabbatical policies or career break programmes; however, beyond such arrangements, there is no automatic right or statutory entitlement to extended breaks,' she explains. 'Any leave taken beyond statutory entitlements, such as annual leave, is typically regarded as unpaid leave in accordance with Article 33 of the UAE Labour Law. While employees may legally take unpaid leave, such requests are subject to the employer's discretion and require approval.' If an employee resigns to pursue micro-retirement, the employment contract is terminated, and the employer is under no legal obligation to rehire the employee in the future unless specific contractual agreements are in place (such as return-to-work arrangements), which are generally uncommon, Ms Loku adds.
The National
7 hours ago
- The National
Return to five-day week in the office is 'inevitable', UAE employment experts say
It is only a matter of time before most companies in the UAE discard remote options and ask for staff to be based solely in the office during the working week, experts have said. The majority of companies adopted a hybrid working model, with staff splitting their working week between the office and home, in the wake of the Covid-19 pandemic that brought the world to a standstill. However, those days could be coming to an end with a trend emerging in which companies are asking for staff to spend their entire working week in the office. One of the main reasons for this is a perception that staff are more efficient when working on-site with their colleagues, rather than from their homes. 'In the UAE, the shift back is real. The West might talk about four-day work weeks and hybrid forever, but the context here is different,' said Nevin Lewis, chief executive of Black & Grey HR. 'SMEs are the backbone here and they don't have the massive profit cushions big multinationals do. The cost of visas, medical cover, family benefits and housing is real. This makes full-time, disengaged remote teams unsustainable for many.' They've got assets not being used to full capacity and offices are sitting empty David Mackenzie One of the main reasons for firms moving away from remote working is due to there being less need now the pandemic is well and truly over, he said. High-profile firms such as Amazon, HSBC, X and JP Morgan are among those that offer no remote work options, requiring staff to spend all five working days operating from the office. 'Remote work boomed out of necessity during Covid and not because it was always the best model for every industry, role or culture. Companies adopted it fast to survive,' said Mr Lewis. 'Now the dust has settled, the reality is clearer than ever. More employers are telling us that they see their employees disengaged. Psychologically, too much isolation breeds anxiety and disconnect. 'The next generation will keep pushing for more remote freedom as they're digital, flexible, fluid. That's fine. But the fundamentals of business won't change. Smart people need smart people around them to push ideas further. Culture, trust and innovation will thrive when teams come together.' The argument for remote work The UAE government has come out in no uncertain terms in terms of its support for remote working practices. Companies that offer staff hybrid working have a powerful advantage over those that do not, a report commissioned by the UAE government found in January. The white-paper study, titled Remote Working in the UAE, concluded that 'the overall direction is clear. Remote working is more of an opportunity than it is a threat'. The report found the argument for a policy that supports remote work was compelling, with evidence showing a hybrid model that combined working from home and the office can increase productivity. The hybrid model was also best for increasing inclusivity and workforce well-being, as well as increasing the potential talent available to a company, to include more women and people with caring responsibilities at home, as well as those who were no longer constrained by proximity to a fixed office location, the report said. However, the shift towards staff spending less and less time working remotely from home is continuing unabated, said another expert. 'It seems inevitable,' said David Mackenzie, group managing director of recruitment agency Mackenzie Jones, when asked about the likelihood of most firms abandoning remote working options for employees. 'The accountants have taken over, whereas HR previously dictated the culture of the office environment. The accountants have suddenly realised they've got assets not being used to full capacity and offices are sitting empty. They've looked at their asset sheet and decided 'we're not using it enough'.' A trend was emerging with more companies across the country calling for staff to be in the office for the entire duration of the working week, said Mr Mackenzie. 'One issue with working from home is you don't know how productive your people are,' he said. 'You have to trust people to [let them] work from home. 'You can always tell the people at home who are actually working because they're always online, they're always chatting to you. The ones who aren't always take time to get hold of.' Office space Almost two thirds of chief executives and business leader around the world said they expected to see a full return to companies working solely from the office within three years, according to the KPMG CEO Outlook survey released in late 2023. The same survey revealed a massive majority of global business leaders, 87 per cent, felt that pay and promotions should become dependent on workplace attendance. However, another employment expert warned that companies could be risking their chances of employing the best possible people if they were inflexible about working conditions. 'A full return to a five-day office week is highly unlikely. Companies that insist on it risk becoming less attractive to top talent, making it harder to recruit new employees or retain existing ones. Flexibility has become a key factor in employer branding and employee satisfaction,' said Oliver Kowalski, regional managing director at Hays Middle East. 'That said, many employers have also recognised the value of in-office work – particularly when it comes to fostering company culture, strengthening employee identification with the organisation, and enabling peer-to-peer learning. 'So, while hybrid work is likely to remain the dominant model, we may see a slight shift toward more in-office presence.' A spokesperson for another firm said the end of the pandemic made a move away from a hybrid working environment more likely. 'We're seeing a policy-level shift across the UAE as several companies are re-evaluating the 3:2 hybrid norm adopted during the pandemic,' said Priyanka Dalvi, global people officer with Airpay Payment Services. 'For many, especially in sectors where collaboration, client interface, or sales momentum are critical, a 4:1 or even a full five-day in-office model offers stronger alignment with business goals.' A major reason for the drift away from working remotely for many firms was the need to make the most out of the physical office space, she added. 'One of the largest inefficiencies we saw early on was an under-leveraged office space. In a market like the UAE, where speed and synergy are crucial, having individuals collaborate in the same location drives results and energises teams,' said Ms Dalvi. 'As more businesses adopt this approach, it is evident that a single one-size-fits-all hybrid model may not be equally suitable for all business situations.' Another recruitment expert said companies bringing the entire staff back to the office on a permanent basis in the UAE was becoming all the more common, however she stressed that did not mean it was necessarily the right idea for all firms. 'We are seeing it more and more with companies bringing their teams back into the office full-time,' said Megha Gupta, chief executive of Converge, a Dubai-based recruitment consultancy, which currently operates under a hybrid model with two days a week in the office. 'It wasn't about choosing between remote or in-office but finding a rhythm that feels right. That's how we landed on our current approach. It's not about clocking hours it's about the energy that comes from being in the same room. 'The unplanned chats. The shared laughter. The space to think together, not just speak. Those moments have brought us closer as a team. They have helped us move faster, listen better, and show up more fully for each other, and for our clients.' Room for both? Other experts are equally vocal about the hybrid model, spending some days in the office, while the others working from home, being here to stay. 'At Cavendish Maxwell, we firmly believe that flexibility underpins a high-performing and engaged workforce,' said Jessica Taylor, group chief operating officer with the property consultants. 'Our hybrid working model – which allows employees to choose one of two designated remote-working days each week – strikes the right balance between collaboration and focused execution. 'While some may view a five-day return to the office as inevitable, our data shows that a well-structured hybrid model can be both effective and sustainable. We have no plans to move away from it.'
Khaleej Times
14 hours ago
- Khaleej Times
Enzo Milano Interiors launches digital platform to streamline interior design services in Dubai
Enzo Milano Interiors, a well-established interior design firm in the UAE, has launched a new interactive digital platform aimed at simplifying and enhancing the client experience across its residential and commercial services. The platform enables users to explore design options, engage with consultants, and track project progress in real-time. The newly introduced platform represents a significant step in the firm's efforts to expand accessibility, offering clients the ability to initiate and manage design projects directly through their devices. The online interface provides detailed service modules for residential and commercial interiors, covering spaces such as villas, apartments, offices, salons, cafes, clinics, and retail outlets. In addition, it includes tools for customised furniture, kitchen, and closet design, enabling users to tailor elements according to their spatial needs and preferences. According to the company, the platform is structured to guide users through all key stages of the design process. Starting with an initial consultation and concept development, clients can review layout plans and 3D renderings before execution begins. The process concludes with a formal walkthrough and handover, designed to ensure quality delivery and client satisfaction. "The platform is designed to give clients greater involvement and clarity at every stage of the design journey,' said the founder of Enzo Milano Interiors. 'This launch is not just about digital convenience - it's about making professional interior design more accessible, transparent, and in tune with the expectations of today's homeowners and businesses.' Operating from its headquarters in Bayview Tower, Business Bay, the firm continues to serve clients across the UAE. With its integration of digital tools, Enzo Milano Interiors aims to keep pace with Dubai's evolving urban development and increasing demand for efficient, customised design solutions. With over 15 years of industry experience and a portfolio exceeding 1,000 completed projects, Enzo Milano Interiors has been a notable player in Dubai's design landscape. The platform's launch signals the company's transition from a traditional service model to a more agile, tech-enabled approach, aligning with global trends in design consultancy. By incorporating digital engagement into its core offerings, Enzo Milano Interiors seeks to strengthen client participation while maintaining its design principles of elegance, functionality, and durability.
