
India's Apollo Hospitals bets on AI to tackle staff workload
HYDERABAD, March 13 (Reuters) - India's Apollo Hospitals (APLH.NS), opens new tab will invest more in artificial intelligence tools to ease the workload for its doctors and nurses by automating routine tasks, including medical documentation, a top executive told Reuters.
Indian hospitals, which grapple with overworked doctors and nurses handling heavy patient loads, are increasingly using AI to boost diagnostic accuracy, predict patients' risk of complications, improve precision in robotic surgeries, provide virtual medical care, and streamline hospital operations.
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Apollo, which has more than 10,000 beds across its hospital network, making it one of the largest in the country, set aside 3.5% of its digital spend on AI over the past two years and plans to increase it this year, Joint Managing Director Sangita Reddy said, without providing further details.
"Our aim is to free up two to three hours of time daily for doctors and nurses with AI interventions," Reddy said in an interview last month.
Apollo's AI tools, some of which are experimental and still in the initial stages, will analyse patients' electronic medical records to suggest diagnoses, tests and treatment. They will help transcribe doctors' observations, generate faster discharge summaries and create daily schedules out of nurses' notes.
The Chennai-based hospital chain is also working on an AI tool that will help clinicians prescribe the most effective antibiotic suitable to treat the illness.
Apollo, which aims to expand bed capacity by one-third in four years, will direct a part of the revenue from the additions towards boosting AI use without burdening costs, Reddy said.
The hospital hopes that the use of such AI tools will help lower nurses' workload as it tackles a 25% attrition rate among nurses, which it expects to increase to 30% by the end of fiscal 2025.
Other Indian hospitals such as Fortis Healthcare (FOHE.NS), opens new tab, Tata Memorial Hospital, Manipal Hospitals, Narayana Health, Max Healthcare (MAXE.NS), opens new tab, Medanta (MEDN.NS), opens new tab and Aster DM Healthcare (ATRD.NS), opens new tab have also invested in AI-powered tools.
But challenges such as high technology costs, diverse data sources and formats, limited availability of electronic medical records and profitability concerns have made it difficult for them to accelerate AI adoption, according to Joydeep Ghosh, a partner at Deloitte India.
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But some TikTokkers are claiming to fix serious and life-threatening illnesses with a quick and easy "magic potion" you can whip up at home. Videos seen by The Sun have influencers confidentially telling their followers that taking dewormer for dogs or horses - which is harmful to humans - gets rid of cancer. Others posted recipes for homemade herbal teas, such as soursop tea, saying that they drank it every day for two weeks and it cured various diseases. Many influencers promote supplements that contain the ancient Indian herb ashwagandha - also saying it helps cure anxiety and a poor sex drive. Hundreds of social media users flocked to the comments sections, begging for more information, with experts worried many people will take such advice as gospel. Cancer sufferers are even among the commenters asking for recipes and recommendations to fight their deadly disease. 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"Because these 'health' influencers often lack professional credentials, they can spread misinformation widely without accountability, and sometimes encourage risky or harmful behaviours." TikTok, Instagram and YouTube are flooded with self-proclaimed "wellness experts" confidently informing their followers of their "credentials". Research published in 2023 discovered that 84 per cent of mental health advice on TikTok is misleading, with 14 per cent of videos containing content that could be harmful. It has been found that "personal narratives are often prioritised over research-backed content". A TikTok spokesperson said: "TikTok is a place where people can share their personal medical treatment experiences and build supportive communities. "We proactively provide trusted health information in-app from the World Health Organisation, partner with independent fact-checkers to verify content, and rigorously enforce policies— to remove any content which breaches this policy." They said that their Community Guidelines ban health misinformation that may cause significant harm and they remove this content from the platform when they find it. Some professionals are beginning to adopt the influencer style of content online - further blurring the lines and making it confusing about who to trust. 10 A federal court ordered Belle Gibson to pay a $410,000 fine plus $30,000 in legal costs for misleading and deceptive conduct - a fine she hasn't paid Credit: AP 10 Belle Gibson arrives at the Federal Court in Melbourne, Australia, June 20, 2019 Credit: AP APPLE CIDER VINEGAR One expert pointed to the case of Australian influencer Belle Gibson, who was the subject of Netflix documentary "Apple Cider Vinegar" last year. The wellness warrior pretended to have brain cancer, and falsely told her thousands of followers she had cured herself through alternative therapies and nutrition. She gained a huge following online in 2013 after blogging about her "battle with cancer". Gibson amassed 200,000 followers on Instagram when it was still a new social media platform - a large number back then. CANCER CON I was diagnosed with cancer at 19 and then was scammed by con artist Belle Gibson who said she could cure it By Leanne Hall Belle Gibson is the latest fraudster to have a TV show made on how she swindled people out of money by pretending healthy eating and green juices cured her brain cancer. However, it soon became clear that Belle's natural remedies didn't work and that she never even had cancer to begin with. Starting as a blogger in 2009, Belle claimed she was diagnosed with "malignant brain cancer" and given "six to eight months" to live. However, Belle said she had chosen to withdraw from chemotherapy and radiotherapy treatment, and instead embarked on "a quest to heal myself naturally… through nutrition, patience, determination and love". With 200,000 followers on Instagram at the time, many of whom were cancer patients, she conned them into thinking she had found a cure. And one of those was fellow Aussie Bella Johnston. At the age of 19, Bella was diagnosed with a paraganglioma, a rare endocrine tumour, in 2009 and was surrounded by older people in the hospital leaving her feeling isolated. So when she found Belle's social media and saw she was roughly the same age and battling cancer too, she was hooked. Bella saw that the influencer had claimed to manage the disease with diet, exercise and alternative medicine and as a result, Bella wanted to follow in her footsteps. But unbeknownst to Bella, the cancer survivor she looked up to was a con artist who had never had the disease. She then released "The Whole Pantry", a health and wellness app. The fraudster claimed doctors told her she only has "six weeks, four months tops" to live - drawing in thousands of sympathetic followers. From there, she also published a cookbook and raked in $400,000 Australian dollars, pledging to donate a share to charity. In 2015, Gibson was exposed by journalists as a fraudster who lied about her medical records and diagnosis. A federal court ordered her to pay a $410,000 fine plus $30,000 in legal costs for misleading and deceptive conduct - a fine she hasn't paid. Her money-grabbing lies went on to inspire many documentaries. What's worse is that she is only one of a growing list of young, attractive and seemingly inspirational women who fake serious illnesses to make money. Sometimes the families themselves are in on the lie - as with the case of British teenager Megan Bhari. Not only were donors conned out of around £400,000, but they duped celebrities including Louis Tomlinson, Taylor Swift, even winning an award from Prime Minister David Cameron. Aged 15, her mother Jean told friends that her daughter - who already suffered from a disease causing a build-up of pressure on the brain - had been diagnosed with a brain tumour. They started a charity, Believe in Magic, a 'Make-a-Wish'-style organisation to bring hope to seriously ill children. Jean herself posted regular updates about her daughter's hospital visits - at one point even raising £120,000 in 48 hours for emergency treatment in the US, saying Megan's tumour had worsened. She even once claimed that Megan had severe sepsis and that doctors had given her only a 10 per cent chance of surviving the next week - but it was all a lie. An inquest later recorded she died of heart failure related to a fatty liver but there was no mention of a tumour on her medical records. The Charity Commission later launched an investigation into Believe in Magic before freezing its accounts following "multiple complaints." Her charity was dissolved after a probe found nearly £400,000 missing from its books. Police did investigate the complaints but said that there was insufficient evidence to take the matter any further. Do you know more? Email 10 The story of the world's most devious con-woman Belle Gibson and how her fraudulent business was finally uncovered was made into a Netflix series