Customer Orders 20 Sandwiches at Drive-Thru—Disbelief at What They Do Next

Newsweek

03-05-2025

Based on facts, either observed and verified firsthand by the reporter, or reported and verified from knowledgeable sources.
Newsweek AI is in beta. Translations may contain inaccuracies—please refer to the original content.
A routine brunch rush at a Tim Hortons turned into a mild traffic nightmare, when a customer refused to move their vehicle after placing a massive order through the drive-thru.
According to an employee, who asked to only be referred to by the initials "VD," the incident occurred around 11:30 a.m., one of the busiest times for the store in Ontario, Canada.
While large orders are not uncommon, the poster explained that staff typically request that customers with sizable orders pull into a designated waiting area so that others can be served.
But the customer refused to budge from the pickup window, despite being asked multiple times, causing fury among other customers and the staff.
"They had their windows rolled up, blasting loud music, and just wouldn't acknowledge us," VD told Newsweek. "We usually have the food out within 10 minutes, but in this case, we rushed the order with three or four people working on it and managed to finish in five minutes. Still, the cars behind them were honking, and it created a really frustrating situation for everyone."
A picture of the large order at the Tim Hortons that sparked conversation online.
A picture of the large order at the Tim Hortons that sparked conversation online.
bipolar-scorpio/Reddit
Tim Hortons fast food restaurant chain was founded in 1964 by NHL legend Tim Horton and businessman Jim Charade. They now have locations spanning 13 countries, and are famed for bringing a taste of Canadian culture to audiences worldwide.
Newsweek reached out to Tim Hortons via email for comment.
The employee emphasized that incidents like these highlight the unexpected challenges faced in fast food jobs, and they wanted to share it to raise awareness of what people working in fast food deal with on a daily basis. "You really become a people person in this line of work," they said. "Every experience, even the frustrating ones, teaches you something valuable about patience, empathy, and resilience."
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The story was shared on Reddit's popular r/mildlyinfuriating subreddit last week, where it has over 77,000 upvotes and thousands of comments.
"Person ordered 20 sandwiches in drive-thru and won't move ahead to wait in the parking lot. Infuriating and on top of that, cars behind them started honking," VD captioned the post.
Here people shared their reactions. Redditor WasabiAdorable6951 said: "My manager would've canceled the order and gave them a refund."
While Humble-Plankton2217 wrote: "There should be a rule that large orders need to be pre-ordered or collected by coming inside."
"My dad would do stuff like this. I'm lucky I didn't inherit his lack of empathy," said Fat-randin.
Redditor DeceptiJon warned: "The last thing I want to do is p*** off the people making my food."
This isn't the first time a drive-thru incident has gained viral attention. In 2022, a McDonald's customer blocked a drive-thru for hours while demanding a refund. While a mother and daughter gained attention online when a prank at Starbucks hilariously backfired.