How to get £40 for your faulty smart meter
Ed Miliband, the Energy Secretary, wants to have smart meters installed in 75pc of homes by the end of the year – despite only 68pc currently having one fitted.
In an attempt to rescue the beleaguered rollout, Ofgem, the energy watchdog, will require suppliers to pay out £40 in compensation to households starting next year if installation is delayed by more than six weeks – or if a 'dumb' smart meter is not fixed within 90 days.
Miatta Fahnbulleh, the minister for energy consumers, said: 'This marks another step in our work to bring down bills for working people and rebuild consumers' confidence in the energy sector.'
The smart meter rollout was started by Mr Miliband during his first tenure as energy secretary in 2008, but has been plagued with technical failures and low enthusiasm from consumers.
Official figures show one in 10 smart meters does not work correctly, and the Telegraph has heard from countless homeowners whose faulty smart meters have landed them with surprise bills.
Damning official figures show 3.5 million smart meters have 'gone dumb because they have lost their ability to send usage information'.
The new rules will force suppliers to pay out 'for a failed smart meter installation due to a fault within the supplier's control'.
But Simon Francis, of the End Fuel Poverty Coalition charity, warned that most smart meter faults are caused by the Data Communications Company, not the energy supplier.
He said: 'We are concerned that this fault will be exempt from compensation as it could be argued to be outside the suppliers' control.
'What's more, when faults with smart meters are ongoing, it means that even people who want a smart meter may not be able to access the best tariffs available. This is an issue that can't be dealt with by a one-off payment.'
In the past year, Ofgem has overseen the repair or replacement of 600,000 faulty smart meters.
The regulator said the new standards would 'further incentivise suppliers to install and repair smart meters as soon as possible'.
Charlotte Friel, of Ofgem, said: 'We know many customers who want a smart meter wait too long to get one installed or face delays on repairs when it stops working – this needs to change. '
It comes as Mr Miliband's energy department announces plans to pay homeowners living near new pylon lines £2,500 over 10 years.
Households living within 500m of a pylon would receive a £125 discount off their energy bills every six months as part of the Government's push towards net zero.
The Department for Energy Security & Net Zero estimates that around twice as much new transmission network infrastructure will be needed by 2030 as has been built in the past decade, which experts claim will require an additional 600 miles of overhead cables.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
The Independent
21 minutes ago
- The Independent
Former Salmond staffer rejects Sturgeon claims in book as ‘obviously false'
Nicola Sturgeon's new book contains 'falsehoods at worst, fabrications at best' about her predecessor, Alex Salmond's former chief of staff has claimed. Geoff Aberdein, who worked for Mr Salmond when he was first minister, hit out at Ms Sturgeon, saying: 'I was brought up that you didn't speak ill of the dead. 'But I think if you're going to speak ill of the dead, at least make your claims accurate.' He told the Holyrood Sources podcast that Mr Salmond's widow Moira was 'particularly upset and frustrated at a lot of what has been said' about her late husband, who died suddenly in October 2024. Mr Aberdein continued: 'I think it was important to set out and correct the record not just because Alex is not in position to defend himself, but for myself as well and the series of other officials and civil servants that have contacted me.' Claims that Mr Salmond was the person who leaked the story of the sexual harassment allegations against him are 'obviously false', Mr Aberdein insisted. He said that when his former boss took the phone call to say the story about the allegations was being published by the Daily Record he was actually meeting lawyers to 'draft a legal summons to prevent Nicola Sturgeon's Government from making the allegations public'. Mr Aberdeen said: 'To suggest Alex was simultaneously leaking documents deeply damaging to his reputation whilst at the same time paying lawyers a lot of money to get a court order to prevent publication of the same material is just utterly absurd.' Mr Salmond went on to be acquitted of all the charges against him in a court case in 2020. Mr Aberdein also dismissed claims by Ms Sturgeon that Mr Salmond 'didn't read' the white paper on independence which had been produced by the Scottish government in the run up to the 2014 referendum. In her recently published memoir, Frankly, Ms Sturgeon spoke out about her 'cold fury' with her former leader over his 'abdication of responsibility' on the key document. Mr Aberdein – who said he would not be reading the book – accepted that his former boss 'delegated the responsibility for drafting the white paper to Nicola Sturgeon'. However he insisted: 'To suggest, as I think was the purpose of this story, that he wasn't engaged in the process of a prospectus for independence is utterly nonsense. The former Salmond chief of staff also rejected claims that Mr Salmond was 'apparently against same-sex marriage' – saying that this was 'demonstrably false'. Mr Aberdein told the podcast Mr Salmond had 'declared his personal support for gay marriage for the first time' in a newspaper article in April 2011. And he added that while the SNP election manifesto that year had pledged to consult on the issue Mr Salmond 'chose to come out… excuse the pun, the turn of phrase, ahead of that result, to say that he personally supported it.' With the SNP having won the 2011 Holyrood election, Mr Aberdein recalled 'being in the room with advisors, civil servants and indeed ministers about how we would go about reassuring different sections of our society about that legislation, particularly religious leaders and other civic leaders'. He also made the 'obvious point' that 'if Alex Salmond didn't want legislation to be progressed, he was the first minister of a majority SNP government, it wouldn't have been progressed'. Mr Aberdeen said: 'The point falls down on that alone.'
Daily Mail
21 minutes ago
- Daily Mail
Met Police's use of live facial recognition is 'unlawful', equality watchdog warns
The use of live facial recognition by Britain's biggest police force is 'unlawful' and not compatible with human rights laws, the equalities watchdog has said. The Equality and Human Rights Commission (EHRC) has claimed Scotland Yard's rules and safeguards fall short of standards and could have a 'chilling effect' on individuals' rights when deployed at protests. Live facial recognition (LFR) is set to be deployed by the force at Notting Hill Carnival over the August bank holiday weekend. More than one million people are expected to converge on the streets of west London for the annual celebration. And Metropolitan Police commissioner Sir Mark Rowley has already sought to reassure campaign groups that the technology will be used without bias. And a spokesman from the force said it believes its use of the tool is 'both lawful and proportionate, playing a key role in keeping Londoners safe.' The EHRC has been given permission to intervene in an upcoming judicial review over LFR, brought by privacy campaigner Big Brother Watch director Silkie Carlo and anti-knife crime community worker Shaun Thompson. They are seeking the legal challenge claiming Mr Thompson was 'grossly mistreated' after LFR wrongly identified him as a criminal last year. EHRC chief executive John Kirkpatrick said the technology, when used responsibly, can help combat serious crime and keep people safe, but the biometric data being processed is 'deeply personal'. 'The law is clear: everyone has the right to privacy, to freedom of expression and to freedom of assembly. These rights are vital for any democratic society,' he said. 'As such, there must be clear rules which guarantee that live facial recognition technology is used only where necessary, proportionate and constrained by appropriate safeguards. 'We believe that the Metropolitan Police's current policy falls short of this standard. The Met, and other forces using this technology, need to ensure they deploy it in ways which are consistent with the law and with human rights.' The watchdog said it believes the Met's policy is 'unlawful' because it is 'incompatible' with Articles 8, right to privacy, 10, freedom of expression, and 11, freedom of assembly and association of the European Convention on Human Rights. Big Brother Watch interim director Rebecca Vincent said the involvement of EHRC in the judicial review was hugely welcome in the 'landmark legal challenge'. 'The rapid proliferation of invasive live facial recognition technology without any legislation governing its use is one of the most pressing human rights concerns in the UK today,' she said. 'Live facial recognition surveillance turns our faces into barcodes and makes us a nation of suspects who, as we've seen in Shaun's case, can be falsely accused, grossly mistreated and forced to prove our innocence to authorities.' 'Given this crucial ongoing legal action, the Home Office and police's investment in this dangerous and discriminatory technology is wholly inappropriate and must stop.' It comes as Home Secretary Yvette Cooper defended plans to expand LFR across the country to catch 'high-harm' offenders last week. Last month, the Metropolitan Police announced plans to expand its use of the technology across the capital. Police bosses said LFR will now be used up to ten times per week across five days, up from the current four times per week across two days. A Met spokesman said the force welcomes the EHRC's recognition of the technology's potential in policing, and that the Court of Appeal has confirmed police can use LFR under common law powers. 'As part of this model, we have strong safeguards in place, with biometric data automatically deleted unless there is a match," they said. 'Independent research from the National Physical Laboratory has also helped us configure the technology in a way that avoids discrimination.'
The Sun
21 minutes ago
- The Sun
Tottenham ‘consider astonishing new Eze transfer bid that would see Richarlison move on and Newcastle MISS OUT on Wissa'
TOTTENHAM are reportedly considering a stunning 11th hour change to their transfer offer for Eberechi Eze, which would allow them to also sign Yoane Wissa. SunSport understand Spurs and Crystal Palace made a breakthrough in talks on Tuesday by agreeing a payment structure for a £60million deal. 2 2 However, reports suggest the North London club have made a late alteration by offering to send Richarlison - who scored twice in the 3-0 win over Burnley at the weekend - in a part-exchange. THIS IS A DEVELOPING STORY..
