Kettering Health cyberattack shuts down all systems, patients receiving scam calls
Kettering Health patients are receiving scam calls following a cyberattack that has taken its systems offline.
The Dayton-based hospital group and Cincinnati Bengals' official health care provider confirmed May 20 it is experiencing a cybersecurity attack due to unauthorized access to its network, according to a statement on Kettering Health's website.
The group first announced it was experiencing a system-wide technology outage around 10:30 a.m., limiting its ability to access "certain patient care systems" across the organization. All elective inpatient and outpatient procedures at its facilities were canceled for the day.
By about 11 a.m., Kettering Health confirmed it was a cyberattack.
As the day continued, patients began reporting scam calls from persons claiming to be Kettering Health team members, requesting credit card payments for medical expenses. The hospital group said it has not been established whether the scam calls are connected to the system-wide technology outage.
"While it is customary for Kettering Health to contact patients by phone to discuss payment options for medical bills, out of an abundance of caution, we will not be making calls to ask for or receive payment over the phone until further notice," the company said in a statement.
Patients are encouraged to report scam calls to local law enforcement.
As of 7 p.m., Kettering Health's systems were still offline. The hospital said emergency rooms and clinics remain open to patients.
Kettering Health has not confirmed whether patient information has been compromised as a result of the cyberattack. The Enquirer has reached out to the hospital group for more information.
This article originally appeared on Cincinnati Enquirer: Kettering Health cyberattack has shut down systems, disrupted care
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