Dialpad Announces a Vision of Pre-Emptive Customer Service With Agentic Ai and Enterprise Platform Enhancements
SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered communications intelligence platform, today announced its strategic vision for agentic Ai, alongside significant platform enhancements that deliver immediate business value through real-time intelligence capabilities.
Paving the Way for an Agentic Ai Future
Dialpad's Agentic Ai platform will enable businesses to deliver what Gartner calls "pre-emptive customer service" – anticipating and addressing customer needs before they become issues. This means that the platform will facilitate autonomous systems that proactively manage customer interactions, adapt in real time, complete complex tasks with minimal oversight, and ensure seamless handoffs between Ai and customer support agents.
'Dialpad's journey has always been about more than just communications,' said Craig Walker, Founder and CEO of Dialpad. 'Our platform's unique ability to coach agents in real time is just the beginning, and we will always keep pushing the boundaries further. We're laser-focused on revolutionizing customer interactions, with systems that adapt in real time and complete complex tasks. This is about transforming customer experience and empowering businesses to serve their customers in an entirely new way.'
Dialpad is uniquely positioned to lead the market in agentic Ai and deliver the next generation of customer experience that redefines how businesses connect with their customers. Dialpad remains uniquely positioned as the contact center platform that can coach live agents in real time during each call using native Ai features built into its core platform, and will soon augment those solutions with fully agentic Ai.
Today, Dialpad customers will now be able to give their teams:
Ai Live Coach: Proactive, in-the-moment guidance for live agents during each and every conversation, including real-time information gathering from the company's entire knowledge base.
More customer data to support customer calls through additional and expanded integrations with Salesforce, Hubspot, Freshdesk, Microsoft Teams, and many more.
An Ai CSAT score after the call along with insights and tips on how to improve the customer experience for next time.
Automatic syncing with Salesforce and other CRMs: Call summaries, action items, full transcripts, and call dispositions synced with your CRM within minutes of the conversation.
"With Dialpad's AI, we saw an immediate impact," says Raymond Dunne, Vice President of Operations at Foley. "At Foley, regulatory compliance is mission-critical for our customer. We've created an extensive Ai Live Coach library that serves as real-time guides, ensuring our agents always provide accurate compliance information. This saves our supervisors hours each week."
With the release of our Agentic Platform, customers will be able to create practical, fully autonomous, applications such as:
Order Tracking: Ai Agents will automatically authenticate customers, access order systems, and provide real-time shipping updates with delivery estimates and tracking options.
Appointment Management: Customers can reschedule appointments through Ai Agents that identify them, show available time slots, and update scheduling systems automatically.
Recruitment Screening: Ai Agents will conduct initial candidate interviews, collect qualifications, store information in HR systems, and schedule promising applicants for human interviews.
The platform will also include an agent management toolkit, designed to improve efficiency and accelerate time-to-value for agentic implementations by up to 75% compared to typical execution timelines.
Dialpad's agentic platform will be available in fall 2025. Eligible customers and partners can request early access through their account representative.
Enterprise-Ready Platform Delivering Measurable Results Across Global Organizations
Dialpad's current platform already delivers significant, measurable business impact through its real-time Ai capabilities. A Forrester Total Economic Impact report highlights how Dialpad customers experience 20% reduction in average handle time, 50% decrease in post-call work for agents, 75% reduction in manual tasks for managers, and 10% drop in annual agent turnover.
Dialpad has also enhanced its Microsoft Teams integration, offering unparalleled contact center capabilities that make it the contact center of choice for Microsoft-centric enterprises. Key enhancements include simplified setup through self-serve direct routing, two-way presence syncing for accurate status reflection, and an enhanced embedded experience within Teams. This seamless integration enables organizations to operate Dialpad's advanced Ai-powered features directly within Microsoft Teams while maintaining full visibility, control, and an exceptional customer experience. As a testament to the Microsoft ecosystem integration, Dialpad is working towards the Certified Contact Center Solution for Microsoft Teams this fall.
The platform further supports global enterprises with expanded Ai language support for eight languages, advanced security controls, compliance tools for data governance, and strategic integrations for workflow automation. For a comprehensive overview of all technical updates, visit the Dialpad blog.
A Bold New Look
Alongside these functional enhancements, Dialpad unveiled a brand refresh featuring a modernized logo, updated color palette, and redesigned app interface. The app refresh isn't merely aesthetic—it incorporates substantial ease of use enhancements that directly address feedback from our customers. This new visual identity reflects Dialpad's approach to delivering seamless and approachable Ai solutions for modern businesses.
See Dialpad's bold new look for yourself and explore the full brand transformation at the Dialpad blog.
About Dialpad
Dialpad is the leading Ai-powered communications intelligence platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Upturn
19 minutes ago
- Business Upturn
PensionBee Survey Reveals Nearly Half of Americans Have Less Than One Year of Retirement Savings
NEW YORK, June 09, 2025 (GLOBE NEWSWIRE) — Nearly one in three Americans (30%) couldn't survive more than six months on their retirement savings if they had to stop working tomorrow, while 42% have less than one year of savings total, according to new data from PensionBee's Q2 Happy Retirement Report. Just one in ten Americans believes they can live off their savings for 10 years or more. These findings reveal more than a retirement problem—they expose a survival crisis hiding in plain sight. With traditional pensions declining and Social Security facing potential cuts, Americans across all generations are more dependent on personal savings than ever before. Yet most are lacking basic financial resilience. 'Low saving levels among older workers are particularly troubling,' said Romi Savova, CEO of PensionBee. 'In an economy where companies are cutting costs and older workers often face the longest unemployment periods, inadequate savings isn't just about retirement, it's about basic survival. Too many people are one layoff away from being forced into a retirement they can't afford. With AI poised to reshape entire industries, this financial vulnerability becomes an existential threat for millions of American families.' The Actions Behind the Numbers But here's what separates financial confidence from financial fantasy: specific, measurable actions. The survey reveals that confidence isn't built on hope—it's built on behavior. Among respondents who feel 'very positive' about retirement, 61% have structured retirement plans, half with professional guidance, and 25% have consolidated multiple accounts. In stark contrast, just 9% of Americans who feel 'very negative' about retirement have any structured retirement planning in place. Americans who felt 'very negative' about their retirement were also twice as likely (41%) to have delayed saving until age 30, compared to just 20% of those who reported a 'very positive' outlook. The data reveals the specific actions that separate confident savers from worried ones: starting early, maximizing employer benefits, consolidating old retirement accounts, and, when it makes sense, working with financial advisors. These aren't just nice-to-haves—they're the foundation of financial security in an uncertain economy. Retirement Preparedness Across Generations Gen Z: Building Financial Foundation Despite Early Challenges At 43%, Gen Z reports the second-highest retirement optimism, yet their behavior suggests financial vulnerability. Nearly one in five (19%) have already taken hardship withdrawals from retirement accounts—a concerning trend for a generation just starting their careers. However, they're also the most proactive: 25% plan to seek financial advice this year, and 29% are embracing online planning tools. Their challenge isn't awareness—it's building financial resilience while navigating an increasingly expensive economy. Millennials: Navigating Multiple Financial Priorities Millennials show clear signs of economic pressure from competing priorities. They report the lowest retirement confidence (41%) and are most likely to be managing student debt, aging parents, and childcare. Nearly one in four (22%) cash out their 401(k)s when changing jobs, compared to just 14% of Baby Boomers. Having entered the job market during the Great Recession, many developed financial habits that prioritize immediate needs over long-term wealth building. At 29%, they're most likely to delay starting retirement savings, missing crucial years of compound growth. Gen X: Managing Time Constraints and Competing Demands Gen X faces significant time pressure: 36% have less than one year of savings with fewer than 10 years until retirement age. Supporting both aging parents and college-bound children, they're working to build adequate retirement funds within a compressed timeframe. Further, only 23% consistently contribute enough to receive full employer matching funds, representing missed opportunities that could meaningfully improve their retirement outlook. Baby Boomers: Confident Outlook with Limited Savings Baby Boomers report the highest optimism (51%), though this confidence may not fully align with current retirement trends showing later retirement ages and continued reliance on part-time work. Despite being around retirement age, nearly half (49%) of Baby Boomers reported having five years or less of savings. This generation's optimism reflects a different economic era—one with pensions, affordable healthcare, and more predictable career paths. What Comes Next Despite these challenges, the survey reveals reason for optimism: half of Americans plan to increase contributions this year, suggesting growing awareness of the problem. 41% of Americans reported a positive retirement outlook in Q2—down over 10% from Q1's survey . This declining confidence seems to reflect not only the market volatility but perhaps a growing awareness that individual effort alone cannot solve a systemic problem. 'The widespread lack of retirement preparedness we're seeing isn't something workers can solve alone,' added Savova. 'Employers have a critical role beyond just offering a 401(k). When workers are cashing out accounts during job changes and missing employer matches, that's a clear signal that current benefit structures aren't working. We need to reform our system and take active steps: automatic enrollment, better education, and support systems that help departing employees preserve their savings rather than lose them.' About PensionBee PensionBee is a leading online retirement provider, helping people easily consolidate, manage, and grow their retirement savings. The company manages approximately $8 billion in assets and serves over 275,000 customers globally, with a focus on simplicity, transparency, and accessibility. Survey Methodology* Participation Details: The survey data was gathered and sent out by Attest between May 9, 2025 and May 13, 2025 to a total of 1,000 Americans across the 18 – 100 age groups. Voluntary Participation: Participation in the survey was voluntary. Respondents were free to decline participation or skip any questions they chose not to answer. Your investment can go down as well as up. This survey is provided solely for informational and educational purposes and should not be relied upon as sole decision-making tools. Nothing presented here constitutes tax, legal, financial or investment advice. This information does not take into account the specific financial, legal or tax situation, objectives, risk tolerance, or investment needs of any individual investor. All information provided is based on publicly available data and research at the time of posting. This information, and any associated customer testimonial or third party endorsement, does not constitute an offer, solicitation, or recommendation to buy or sell any securities or investments. Your investment is at risk. Past performance is no guarantee of future results. Media Contact: Adela McVicarSR PR Manager [email protected]
Business Wire
26 minutes ago
- Business Wire
Zeta Global Honors Co-founder and Visionary Board Member, John Sculley, on His Retirement
NEW YORK--(BUSINESS WIRE)-- Zeta Global (NYSE: ZETA), the AI marketing cloud, today announced the retirement of John Sculley, Co-founder, Vice Chairman, and Board member, effective immediately. Mr. Sculley's retirement marks the culmination of a remarkable 17-year journey, helping shape Zeta into one of the most innovative companies at the intersection of marketing and technology. Mr. Sculley shared his decision to retire at the Board meeting following today's annual meeting of stockholders. While Mr. Sculley is stepping down from the Board, he will remain a respected member of the Zeta community as Vice Chairman Emeritus, where he will continue to be a trusted advisor to David A. Steinberg and the company's leadership team. 'Helping launch and shape Zeta over the past 17 years alongside David Steinberg has been a thrill and one of the greatest honors of my career,' said John Sculley. 'What began as a bold idea has grown into a company with global reach, real impact, and big ambitions. I'm proud of the foundation we've built and confident in where the Zeta team is headed next. As Vice Chairman Emeritus, I look forward to staying connected and cheering them on.' 'John has been more than a co-founder and board member – he's been a true partner and a source of enduring inspiration,' said David A. Steinberg, Co-Founder, Chairman, and CEO of Zeta Global. 'His belief in thinking bigger, along with his pattern recognition and principled leadership, have helped shape Zeta from day one. We're deeply grateful for his contributions and proud to have him remain part of the Zeta family as Vice Chairman Emeritus.' Zeta has not announced any plans to replace Mr. Sculley's position on its Board of Directors. To see a full list of Zeta's Board of Directors, visit: About Zeta Global Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to Forward-Looking Statements This press release, together with other statements and information publicly disseminated by the Company, contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. The Company intends such forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995 and includes this statement for purposes of complying with these safe harbor provisions. Any statements made in this press release that are not statements of historical fact are forward-looking statements and should be evaluated as such. Forward-looking statements include information concerning our anticipated future financial performance, our market opportunities and our expectations regarding our business plan and strategies. These statements often include words such as 'anticipate,' 'believe,' 'could,' 'estimates,' 'expect,' 'forecast,' 'guidance,' 'intend,' 'may,' 'outlook,' 'plan,' 'projects,' 'should,' 'suggests,' 'targets,' 'will,' 'would' and other similar expressions. We base these forward-looking statements on our current expectations, plans and assumptions that we have made in light of our experience in the industry, as well as our perceptions of historical trends, current conditions, expected future developments and other factors we believe are appropriate under the circumstances at such time. Although we believe that these forward-looking statements are based on reasonable assumptions at the time they are made, you should be aware that many factors could affect our business, results of operations and financial condition and could cause actual results to differ materially from those expressed in the forward-looking statements. These statements are not guarantees of future performance or results. The forward-looking statements are subject to and involve risks, uncertainties and assumptions, and you should not place undue reliance on these forward-looking statements. These cautionary statements should not be construed by you to be exhaustive and the forward-looking statements are made only as of the date of this press release. We undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by applicable law. If we update one or more forward-looking statements, no inference should be drawn that we will make additional updates with respect to those or other forward-looking statements.
TechCrunch
27 minutes ago
- TechCrunch
Suite AI: how SAP is bringing AI to the enterprise
As the adoption of AI increases, hear how SAP is expanding its AI capabilities across the business suite. By catching up with this TechCrunch Sessions: AI panel, you can see how to leverage upcoming innovations to boost efficiency, streamline processes, and drive greater engagement across your business. Plus, you'll get the opportunity to learn about SAP's AI agent Joule, embedded AI capabilities, and custom AI development. And you can check out the rest of our Sessions: AI programming right here.
