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'A visionary leader': Industry players, ex-colleagues pay tribute to late Microsoft Singapore head Lee Hui Li

'A visionary leader': Industry players, ex-colleagues pay tribute to late Microsoft Singapore head Lee Hui Li

CNA25-07-2025
SINGAPORE: The late managing director of Microsoft Singapore Lee Hui Li was known as a visionary leader and someone who was warm and authentic, industry players and former colleagues told CNA on Friday (Jul 25).
Ms Lee died on Thursday, according to her public obituary. She had gone on sabbatical from her role in May this year to focus on her health.
Her wake is being held at the Church of St Ignatius in King's Road from Friday, with her funeral taking place on Monday morning.
"Hui Li was a visionary leader whose impact on Microsoft and the broader technology landscape in Singapore was profound,' a Microsoft Singapore spokesperson told CNA.
Throughout her career, Ms Lee was known 'not only for her strategic brilliance, but for her warmth, authenticity, and unwavering belief in the potential of others and of Singapore', the spokesperson added.
'She mentored countless leaders, built inclusive teams, and inspired all of us to lead with purpose. We extend our heartfelt condolences to Hui Li's family, friends, and colleagues,' she said.
Ms Lee also chaired the National University of Singapore (NUS) School of Computing's Industry Advisory Committee from July 2023.
'Hui Li was a deeply respected industry leader, known not only for her professional achievements but for her passion to make a meaningful impact on society,' said Mr Edward Chen, deputy chief executive of the Cyber Security Agency of Singapore (CSA).
He called Ms Lee 'a tireless advocate for practical and forward-looking AI (artificial intelligence) education ', playing a pivotal role in shaping the new Business Artificial Intelligence Systems programme's curriculum to ensure its relevance to the evolving needs of industry.
'Beyond her accomplishments, Hui Li was a warm and trusted colleague – someone you could always count on to offer thoughtful advice and a helping hand,' said Mr Chen, who is a member of the committee too.
'Her generosity of spirit and commitment to nurturing the next generation will be remembered by all who had the privilege of working with her.'
Another committee member, Monetary Authority of Singapore assistant managing director for technology Vincent Loy, said Ms Lee was 'always open to new ideas and made efforts to ensure that everyone involved in the discussions and decision-making processes was heard and valued'.
'She was also a strong advocate for entrenching artificial intelligence into the university's curriculum, to make it future-proof. My heartfelt condolences to Hui Li and her family,' said Mr Loy.
The NUS School of Computing said in a statement on its website that Ms Lee's 'unwavering dedication and wise counsel forged an enduring legacy, profoundly shaping the committee and the School'.
'Ms Lee played an instrumental role in launching Microsoft Research Asia-Singapore and strongly advocated for our Business Analytics and Intelligent Systems (BAIS) programme,' it said.
Launched on Thursday, Microsoft Research Asia-Singapore is the firm's first research lab in Southeast Asia, focused on AI research and talent.
'Her influence will continue to resonate, and she will be deeply missed by all who worked alongside her,' the school said of Ms Lee's legacy.
East Coast GRC Member of Parliament Jessica Tan, who was managing director of Microsoft Singapore from July 2013 to December 2016, said that she was 'a dynamic leader and committed to growing the impact of technology in Singapore'.
DEEP INDUSTRY EXPERIENCE
Ms Lee's death was first reported by financial news outlet The Business Times on Thursday.
In her LinkedIn profile, Ms Lee described herself as someone with 'a deep understanding of the challenges and opportunities that lie ahead in the rapidly evolving digital economy'.
'I am passionate about creating new innovation, building trust and resilience, empowering digital natives, and nurturing a culture of inclusion,' she wrote.
'I also champion diversity & inclusion, allyship, and encouraging more women to build their future in the technology industry, having initiated mentorship and coaching programs for female communities.'
Ms Lee was managing director for Microsoft in Singapore and Brunei from March 2022. Before that, she was a general manager leading the firm's Asia-Pacific enterprise commercial sales and industry teams from July 2021.
Her 27-year career had also taken her through other firms in the sector, such as IBM, Symantec, Dell, HP and EY, according to her LinkedIn profile.
Since November 2023, Ms Lee had also been a member of the Ministry of Trade and Industry's Green Skills Committee, which identifies the skills needed in the industry as it shifts towards a sustainable, lower-carbon economy.
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Analysis: How mounting losses and an ageing fleet could have sparked BlueSG's 'strategic pause'
Analysis: How mounting losses and an ageing fleet could have sparked BlueSG's 'strategic pause'

CNA

timean hour ago

  • CNA

Analysis: How mounting losses and an ageing fleet could have sparked BlueSG's 'strategic pause'

SINGAPORE: BlueSG's move to suspend operations were likely influenced by losses caused by an ageing fleet, but its brand could take a hit from such a move even as the Singaporean car-sharing service plans a return in 2026, experts say. The firm on Monday (Aug 4) announced a sudden "strategic pause" of their electric vehicle (EV) point-to-point car-sharing operations starting from Friday, as it works to upgrade its infrastructure. BlueSG will also be laying off a portion of its workforce, though it did not state how many will be affected. Its new service will involve a new platform, a refreshed fleet with a new range of vehicles, an expanded network of pickup and drop-off points, as well as "greater reliability and a smoother user experience", the company said. BlueSG is the only car-sharing platform that offers point-to-point services in Singapore. 'They could have just continued operations and added the right vehicle fleet mix and changed policies and so on,' said Associate Professor Walter Theseira at the Singapore University of Social Sciences. 'But my suspicion is that they must have concluded that the cost of continuing to keep the fleet in operation as well as operating costs just vastly outweighed any benefit in (operating for) the next couple of months,' he added. 'It was better to draw a line underneath this and then change everything.' Agreeing, Associate Professor Jawn Lim from the Singapore Institute of Technology likened BlueSG continuing operations while revamping infrastructure to 'moving into a half-renovated home'. 'The issues from an incomplete and dusty interior could be more disruptive than waiting until the renovation is fully completed and cleaned,' he said. 'There may be more costs incurred to maintain the current BlueSG service than taking the 'strategic pause'.' BlueSG's annual financial statement from the Accounting and Corporate Regulatory Authority (ACRA) website showed a net loss of S$31.1 million (US$24.2 million) between January 2023 and March 2024. This was after a net loss of S$11.4 million between January and December 2022. Auditor EY noted that the company had changed its financial year end from December 2023 to March 2024 - and that the figures were "not entirely comparable" as they now covered a period of 15 months instead of the previous 12-month stretch. The accounts for the financial year ending March 2025 are not available yet. Founded in 2017, BlueSG was sold in 2021 to Goldbell, a local vehicle leasing company. Goldbell announced then that it would be investing S$70 million in BlueSG, and even expressed hopes for overseas expansion. According to its financial statement, Goldbell recorded a profit of S$24.2 million between April 2021 and March 2022; and S$6.2 million between April 2022 and March 2023. But between April 2023 and March 2024, it recorded a loss of S$3.4 million. Asked by CNA about the move to suspend operations and the role played by mounting losses, BlueSG CEO Keith Kee said the decision 'stems from a forward-looking review of how best to meet the evolving demands of shared mobility in Singapore'. While pausing operations could help save costs, intangibles such as consumer trust in the BlueSG brand could be hurt, said Professor Lawrence Loh, director of the Centre for Governance and Sustainability at the National University of Singapore (NUS). 'Whether they are upgrading or not, a total stoppage will result in lost revenue, lost users and given the layoffs ... it will have an impact on the credibility of the company,' he said. Mr Kee said 'serious consideration' was given to keeping the BlueSG service running while rebuilding in parallel. 'But (we) ultimately recognised that this would divide our efforts and risk further disruptions for users,' he added. 'Taking a short, planned pause now gives us the focus needed to return faster - and stronger.' "DOUBLE WHAMMY" BlueSG founder Franck Vitte, who served as the firm's managing director until 2021, told CNA he believes the firm's transition to a new IT system in 2023 proved to be more challenging than anticipated. The new system had led to disruptions and left users frustrated over issues such as difficulty ending rentals. It is possible that back then, BlueSG needed to 'completely redesign its system architecture to enhance customer service and achieve financial sustainability', said Mr Vitte, who is now the MD of TotalEnergies, BlueSG's charging network. 'At the same time, its vehicle fleet was ageing, and maintaining the Bluecars had become increasingly difficult, particularly since production of the model ceased several years ago." Mr Kee, the CEO, said: 'When we first took over the service, we inherited a legacy system. A major milestone for us was the successful migration to a more robust, insight-driven backend - which allowed us to stabilise operations and deliver steady growth in subscriptions and rentals. 'That migration also revealed the limitations of the existing infrastructure - especially as new technologies emerged and demands accelerated,' he added. 'It became increasingly clear that a full platform upgrade was needed to meet future demands with greater agility, efficiency and scalability.' Associate Professor Raymond Ong from NUS also pointed to fast-developing advancements in the EV landscape, and how that combined with an ageing fleet for a 'double whammy' for BlueSG. Charging points have since become more widespread islandwide, yet BlueSG cars can only be charged at specific stations. This puts a lot of cost pressure on the firm, said Assoc Prof Ong. 'It could be better for BlueSG to work with a power company to come up with a better funding mechanism for their charging infrastructure,' he said. 'All this has to be looked into as the EV market is changing so fast.' He also noted that BlueSG's ageing cars now have shorter range compared to newer EVs. The company did attempt to refresh its fleet in 2022, by adding 500 Opel Corsa-e cars. Assoc Prof Theseira said this could have been a misstep. 'For whatever reason, they decided to go with a European model instead of going for, for example, a Chinese model, which everybody knows is not only enjoying a lot of popular support in Singapore, but is also likely to be cheaper,' he said. IS THERE DEMAND? The abrupt cut-off of BlueSG operations will be felt by its thousands of users. On one community Telegram Channel, news of the pause led to several users leaving notes of appreciation, citing how they had come to rely on the service. Some hoped BlueSG would come back stronger next year. Prof Loh from NUS believes BlueSG users will likely turn to other car-sharing firms or fall back on ride-hailing - possibly even causing temporary price increases in those services. 'If demand is more than supply, there could be potential for price increases (and) more surge pricing (during peak hours),' he said. Assoc Prof Theseira had a different view. 'If (BlueSG) had embarked on this move, they must have seen from the operating numbers that basically, demand was not there, or not there to sustain operations,' he said. 'So what is the effect, then, of removing what is now a more marginal player with depressed demand? Not much effect, right?' 01:11 Min IS THE BLUESG MODEL TENABLE? As Singapore's only point-to-point car-sharing service, BlueSG's pause has invited questions of whether the model is sustainable at all. Assoc Prof Theseira called the point-to-point modality the 'holy grail' of car-sharing - because it opens up to a much larger market, compared to one where rented cars have to be returned to the same place. 'But the problem here is that point-to-point also requires a sufficient density in your network, as well as systems - both operating and pricing-wise - to actually encourage proper circulation of cars,' he said. He likened BlueSG's issues to those faced by bicycle-sharing firms - where the vehicles do not always spread themselves across the island evenly, due to demand patterns. For instance, in Singapore people typically work, play and live in distinct areas. This means that BlueSG cars in use are typically moving from one place to another, rather than circulating. 'Who comes (to a Housing Board estate) to work or play? Everyone in those estates goes to work and play in the town area,' said Assoc Prof Theseira. This differs from cities like Tokyo, where its suburbs are a mix of residences, workplaces and leisure spots. 'Somebody may live in part A of Tokyo and go and play or work in part B; and somebody who lives in part B might go and work or play in part A,' said the transport economist. In general, the car-sharing market is difficult to sustain, as also seen in other parts of the world, he pointed out. Earlier this year, US car-sharing firm Getaround abruptly shut down operations, citing financial difficulties. In 2018, French point-to-point EV car-sharing firm Autolib also ceased operations after chalking up major losses. Despite the current headwinds, former BlueSG executive Vitte hopes the firm he founded can bounce back. 'I believe that car-sharing has a natural place, especially in a city like Singapore, where it perfectly complements the existing transport options,' he said. 'I remain hopeful and confident that a new car-sharing service will emerge in the coming months, one that applies the lessons of the past to deliver a high-quality experience for Singaporean commuters.'

South Korea, US to conduct major joint military drills starting Aug 18
South Korea, US to conduct major joint military drills starting Aug 18

Straits Times

timean hour ago

  • Straits Times

South Korea, US to conduct major joint military drills starting Aug 18

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