ChatGPT use by companies fell for first time since 2022, report says

Euronews

6 days ago

Businesses are less likely to use ChatGPT today than they were six months ago – the first time the chatbot's usage has fallen since it launched in November 2022, a new analysis has found.
The report from US software company Netskope found that 78 per cent of organisations used the artificial intelligence (AI) chatbot from OpenAI recently, down from 80 per cent in February 2025. It was the only AI platform to see a decline in that period.
To come up with these numbers, Netskope analysed data on AI usage among its 3,500 customers from an anonymous, internal database that tracks how often their customers use 317 AI apps and chatbots.
Organisations are instead giving preference to competitors like Google's Gemini and Microsoft Copilot, Netskope said, because those AI chatbots are already integrated with their office workflows, for example Microsoft Office 365 or Github.
Still, ChatGPT is used more often than Gemini and Copilot overall, with 55 per cent and 37 per cent of companies using those platforms, respectively.
The report also found that 90 per cent of businesses are asking their employees to use access AI tools directly like ChatGPT, Gemini, or Copilot in 2025.
Other popular AIs that businesses are adopting are Anthropic's Claude, Perplexity AI, spellcheck AI Grammarly, and Gamma AI, which works with Powerpoint presentations.
Despite the major adoption by businesses, there are still some risks that they should be aware of with the platforms, the report said. The biggest risk is data protection, given users could expose sensitive data or intellectual property when they send prompts and upload information to AI chatbots.
Companies that use generative AI in the workplace often turn to chatbots to summarise or generate new texts based on documents, large data sets, or source code – all things that could contain sensitive data, the report found.
The number of prompts that AI bots receive has also risen 30-fold in 2025, the report found.
On average, companies send AI chatbots approximately 7.7 gigabytes of data per month, up from just 250 megabytes per month in 2024.
This trend is expected to continue into the back half of the year.
'The rapid increase in data volume sent to genAI apps significantly increases the data security risk,' the report said, noting it includes more potential for sensitive information to be shared, exposed, or mishandled by the apps.