Ryanair accused of refusing to let family board flight to Dublin over visa issues

Wales Online

2 days ago

Ryanair accused of refusing to let family board flight to Dublin over visa issues
Christina Finn and her husband Cameron had travelled to London from Belfast on Friday for a CBeebies event with their five-month-old son when they were refused boarding
Christina while she was at the airport
A family from Northern Ireland has alleged that they were denied boarding on a Ryanair flight departing from London, after being wrongly told they would require a visa to travel into Ireland from the UK.
Christina Finn and her husband Cameron had journeyed from Belfast to London on Friday for a CBeebies event with their five-month-old son. However, upon their return from Stansted to Dublin via the budget airline, they were refused entry to the plane. Christina told Belfast Live how their troubles began when they were unable to check in for their flight online.
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"We had flown to London on Friday morning from Belfast for a meeting with the BBC, and we were to fly home from London to Dublin and then get the bus up to Belfast as that was the cheapest option, and it is something we would do all the time," she explained.
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Christina along with her baby
She added: "We were travelling with our five-month-old baby, and it was important that we got home early enough, as he is quite unwell and has to have medication twice a day. For our free daily briefing on the biggest issues facing the nation, sign up to the Wales Matters newsletter here
"When we went to check in on the app, it wouldn't let me click through to our booking at all and I thought the issue was with my phone so when we got to the airport, we had to check in at the desk where we then had to pay a fine for not checking in online."
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Christina recounted that after settling the fine, the Ryanair staff requested to see their passports. She informed them that they had travelled to London with easyJet using their driving licences but did have their passports, which had recently expired.
Sharing her travel woes, Christina recounted the passport predicament they faced: "My husband has an Irish passport and I have a British one which have both recently expired. With the baby due, we were waiting until he was born to renew them so that we could just do it at the same time.
"We informed the staff that we had flown over on our driving licences so he took them away and came back with a man who told us that because my husband has an expired Irish passport, he would be allowed on the flight to Dublin but as my passport was a British one they couldn't let me on the plane."
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She continued to detail the confusion with airline personnel, explaining the rights under the Common Travel Area: "The staff informed me that as a UK citizen I would need a visa to travel to Ireland as it is in the EU and I tried to explain to them that that wouldn't apply due to the Common Travel Area.
"I told him that we lived in Northern Ireland and he then questioned how I had a British passport and couldn't seem to understand that it was a pretty common thing for people to fly to Dublin then travel on to Belfast. He also said that we would need to have evidence that we had booked onward travel from Dublin to Belfast."
Christina's frustration grew as the situation escalated: "As I questioned it, he said that he was speaking to someone on the phone who told him that if they let us on the plane and if we arrived in Dublin we would be stopped at passport control and the airline would be fined between £500 and £1000 for allowing me on the plane without a valid passport."
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Finally, she revealed the costly resolution offered by the airline: "The staff member informed them that the only way around their issue would be for them to book a new flight directly to Belfast which would cost them £490.
"We had to borrow the money from my mum for the flights and while I was on the phone to her she looked up the Government website which stated that you did not need a passport or visa to travel between the UK and Ireland. She sent me a screenshot of this which I showed to the man and he said he would look into it then he walked away.
"I decided to ring the British embassy in Dublin who directed me to call the Irish embassy in London and the woman on the phone was horrified. She said that there was no requirement for people to have a passport for travelling between the UK and Ireland and that there was also no need for a visa.
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"However, she explained that Ryanair could have its own policy requiring travellers to have a passport."
Christina expressed that the ordeal left her feeling like a "second-class citizen".
A spokesperson for Ryanair responded: "In accordance with Ryanair's TandC's, which these passengers agreed to at the time of booking, these passengers failed to check-in online before arriving at London Stansted Airport (5 June). Therefore, these passengers were correctly asked to pay the required airport check-in fee (£55 per passenger), however refused to do so, and became aggressive towards the agents at the check in desk at London Stansted Airport.
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"All passengers travelling with Ryanair agree to check-in online before arriving at their departure airport and all passengers are sent an email reminding them to do so 24hrs before departure.
"These passengers were subsequently correctly denied boarding to this flight from London Stansted to Dublin (5 June) as these passengers' passports did not meet the requirements for travel as both passports had expired in 2024.
"It is each passenger's responsibility to ensure that their passport is valid for travel in line with the relevant State requirements at the time of travel.
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"These requirements are clearly set out on Ryanair.com, and passengers are reminded with pop-up messages during booking. Passengers travelling between Ireland and the UK are required to carry a valid passport for travel. Therefore, as these passengers did not present a valid passport for this flight from London Stansted to Dublin Airport, they were correctly denied boarding."