Air India refund tracking: Multiple flights cancelled due to Dreamliner safety checks, weather issues - how to check refund status
Air India
Air India cancelled several international flights on Tuesday, causing disruption for travelers. The cancellations follow the tragic crash of Air India flight AI171, a Dreamliner bound for London, in which 241 out of 242 people on board were killed.
In response, the airline has increased its operational inspections and technological checks.
As of Tuesday, at least seven international flights, primarily from Delhi and Mumbai, were either cancelled or marked as non-operational, according to reports.
Air India cited bad weather conditions in Delhi as an additional factor impacting flight schedules. In a post on X, the airline said: 'Due to inclement weather conditions in Delhi, our flight operations are getting impacted with some diversions.
Please check your flight status before heading to the airport.'
— airindia (@airindia)
For affected passengers seeking refunds, Air India has issued guidelines on how to track the status or request a refund via its website or mobile app:
How to track refund status:
Step 1: Visit the airline's website:
airindia.com/in/en/contact-us/customer-support-portal/refunds.html
Step 2: Click on 'status check on pending refund'
Step 3: Enter your details to proceed
How to request a refund for an Air India flight:
Use the "Manage Booking" section on the website. If the ticket was booked through Air India offices, customers should contact their nearest reservation center.
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For tickets bought through travel agents or other online portals, customers should contact the respective agent.
Refund validity
Refund requests are accepted up to two years from the date of ticket issuance.
Air India has clarified that additional charges for rescheduling depend on the fare type, rescheduling window, and route. However, in case of cancellations initiated by the airline, passengers using the self-service re-accommodation option can reschedule flights without extra charges.
The airline claims that it aims to process refunds within 7 to 10 business days. Delays due to booking issues or inactive bank accounts may occur. If a refund is not received within 15-20 business days, passengers can raise concerns on Air India's customer support portal using their case ID.
Refunds are credited to the original account used for booking. If the account is no longer valid, customers must provide updated details at the nearest Air India office or through the support portal.
In case of partial refunds, passengers can file a complaint via the support portal. The airline promises a response within 24 hours.
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