Universal Hospitality Solutions (UHS) Appointed to Manage Crowne Plaza® Dallas Downtown
Outstanding service is the cornerstone of helping guests make the most of their journeys.
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'We appreciate the trust and confidence in our management team's track record for achieving impressive operational and financial results,' said Scott Nadel, CEO of Universal Hospitality Solutions. 'As an experienced hotel development and management company, UHS is committed to delivering on the high expectations of our associates, guests and hotel ownership.'
Downtown Dallas Fixture
Located at 1015 Elm Street, Crowne Plaza Dallas Downtown is a short walk to Kay Bailey Hutchison Convention Center Dallas and over 50 restaurants. The property is near several major employers, local attractions, West End district, American Airlines Center, and Uptown. The hotel is convenient to downtown Dallas public transportation and is approximately seven miles from Dallas Love Field (DAL) and 19 miles from Dallas Fort Worth International Airport (DFW).
With an inviting environment of beauty in balance, Crowne Plaza Dallas Downtown inspires connection and collaboration that improve the well-being of business and leisure guests. A sampling of hotel amenities includes:
Well-appointed guest rooms/suites with amazing views of downtown Dallas, contemporary décor, 55' television, mini refrigerator, desk and ergonomic chair, eco-friendly Apotheke toiletries, and free Wi-Fi access.
Onsite dining options including Thrive Restaurant for breakfast and dinner featuring a refreshed menu with a global twist, including vegetarian options and kids' menu; Thrive Round Bar; and room service.
Fully equipped fitness center, open 24/7.
Conference center with 30,000 square feet of flexible event space; dedicated Crowne Meetings Director; versatile spaces, including combined 11,273 square feet to accommodate a reception of 1,677 guests; onsite catering; and comprehensive multimedia and audio-visual support.
Business center, open 24/7.
Ninth-floor rooftop pool with panoramic views of downtown Dallas skyline.
Onsite self-service laundry.
Onsite parking garage and valet service.
Immediate Improvements
According to Nadel, UHS is currently implementing several property updates at Crowne Plaza Downtown Dallas, such as:
Refreshing menu offerings to appeal to travelers from around the world, including Mediterranean Shrimp Pasta, Chimichurri Filet, Tuscan Chicken Flatbread, and Vegetarian Omelet.
Upgrading bedding in the hotel's 291 guest rooms/suites.
Recarpeting all guest floor corridors in a calming shade of blue complemented by earthy tones of tan and beige.
Converting the hotel's onsite snack bar/deli to The MarketPlace, a convenient, 24/7 spot for purchasing snacks and sundries.
Culture Cornerstone
According to Nadel, outstanding service is the cornerstone of helping guests make the most of their journeys. Nadel said, 'Our associates are at the core of our successful hotel operations leading to repeat guest stays. If we properly take care of our associates and provide them with training and meaningful opportunities for growth and well-being, they will take care of our guests.' For more information about joining the team at Crowne Plaza Dallas Downtown, please contact UHS.
Crowne Plaza Dallas Downtown is an active community partner by:
Supporting local businesses, including nearby restaurants, artisans and tour operators.
Hiring locally and offering training with an emphasis on underrepresented groups.
Volunteering time and resources to impactful causes, such as community cleanup days, charity events, school and foodbank donations, and youth sports team sponsorships.
Collaborating with local environmental groups to reduce waste and to source supplies locally.
Crowne Plaza Dallas Downtown participates in IHG One Rewards loyalty program, providing hotel rewards and exclusive member offers. For more information about Crowne Plaza Dallas Downtown or to make a reservation, visit the hotel's website or call (214) 742-5678. For sales and events, please contact UHS.
About Universal Hospitality Solutions
Scottsdale, Arizona-based Universal Hospitality Solutions provides complete lifecycle services for hotel owners and investors to maximize their hospitality industry-related returns. With over 40 years combined experience developing and managing hotels, UHS' partners have the deep insight into market conditions, construction, forecasting, sales and marketing, operations, staffing, management, hotel brands, and other areas necessary to maximize the revenue and profitability for any hotel project at any phase in its lifecycle. For hotel owners or operators looking to take their business to the next level through strategic partnerships, please contact UHS.
As one of the world's largest premium hotel brands with locations in city, airport, resort and suburban destinations, Crowne Plaza is perfectly placed to meet the needs of today's guest, whether they are traveling for business, leisure, or a blend of both. For more information, visit www.crowneplaza.com, and connect with us on Facebook and Instagram.
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