VertexOne Celebrates Client Recognized for Digital Engagement Innovation at IUCX Amid Broader CX Transformation Push
PHOENIX, May 9, 2025 /PRNewswire/ -- VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, is pleased to be wrapping up this year's 49th annual IUCX (formally CS Week) Conference on a celebratory note after its client, the City of Round Rock, Texas, took home top honors in two categories at this year's IUCX's Expanding Excellence Awards.
The city was honored for its leadership in digital engagement and project innovation, including a multi-phase customer portal initiative that helps residents gain greater control over their water usage and avoid high-bill surprises. The recognition capped off a high-visibility week for VertexOne, which launched its new customer engagement engine, VXconnect, on the first day of the conference.
Built on the foundation of proven value and functionality, VXconnect, was reimagined from the ground up as a single, unified SaaS system designed to help energy and utility providers evolve engagement, drive efficiency, and scale for what's next.
A panel of IUCX judges selected winners in six categories – including four company, and two individual awards – with two of the four company categories featuring two winners based on company size: Level I for utilities grossing more than $1 billion in revenue, and Level II for those with an annual gross below $1 billion.
Innovation in Digital Engagement – Winner, City of Round Rock, Texas
The City of Round Rock, Texas taking home IUCX's Innovation in Digital Engagement award, which salutes utilities that showcase technologically complex projects that improved services in the meter-to-cash CX lifecycle through digital engagement.
Round Rock awarded for their two-phased customer payment portal project which they undertook to empower customers with real-time usage information and customizable alerts for leaks and consumption thresholds to make informed decisions and avoid high bills.
IUCX Rising Star Award – Winner, Debbie Seman, City of Round Rock, Texas
Additionally, the City of Round Rock's Utility Billing & Revenue Supervisor, Debbie Seman, was individually bestowed one of two distinguished 2025 Rising Star Awards for spearheading the utility's consumption portal project, where she collaborated with IT, various departments and vendors as its project manager.
Seman, heralded specifically for her, 'remarkable talent for implementing creative problem-solving techniques, approaching challenges collaboratively and refining processes with an unwavering can-do attitude,' according to her nominator. Adding that her excellence in 'streamlining processes, introducing innovations, and fostering a positive work environment' as other accolades typical of Seman's work ethic.
'Watching Round Rock succeed on this stage is incredibly meaningful,' said Keith Ahonen, SVP of Partners and Channels at VertexOne and former COO of Accelerated Innovations, acquired by VertexOne in December 2024.
'It's gratifying to see the evolution – not just of the technology, but of the outcomes,' Ahonen added. 'This kind of recognition shows how collaboration and innovation can come together to create real results.'
'These awards spotlight what's possible when utilities have both a strong vision and the right tools to bring it to life,' said VertexOne Chief Operating Officer Tina Santizo. 'Round Rock's success reflects exactly why we built VXconnect; to empower forward-thinking teams with a unified, modern solution that moves beyond engagement into impact.'
Earlier in the week VertexOne leaders contributed to three high-impact IUCX sessions addressing key customer experience challenges and future-facing strategies:
IUCX is the premier educational and networking conference serving electric, gas and water/wastewater utility professionals across North America and around the world. It provides learning and connection opportunities in support of the utility CX lifecycle: Billing & Payments, Contact Center, Credit & Collections, Digital Engagement, Disruptors, Field Services, and Strategies & Analytics.
Click here for more information and a full list of this year's slate of IUCX's 2025 Expanding Excellence Award (EEA) winners and finalists.
About VertexOne
VertexOne is the leading provider of cloud-based SaaS solutions, powering the next generation of customer experience for utilities, energy retailers and energy transition providers. With more than 30 years of experience and 400 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization and data-driven efficiency operations surrounding the customer. We empower our clients to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management and leverage data analytics, visit vertexone.ai
MEDIA
Lynn Steinberg
VertexOne
[email protected]
View original content to download multimedia: https://www.prnewswire.com/news-releases/vertexone-celebrates-client-recognized-for-digital-engagement-innovation-at-iucx-amid-broader-cx-transformation-push-302451495.html
SOURCE VertexOne
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Bloomberg
9 minutes ago
- Bloomberg
Traders Scour for ‘Elusive' Catalyst to Push S&P 500 to Record
For stock traders there's little to fear at the moment. Corporate America keeps churning out solid earnings. The chances of a recession aren't blaring. And President Donald Trump's tariff policy is expected to become more clear before long. So what's there to worry about?
Bloomberg
13 minutes ago
- Bloomberg
Don't Count on a Sustained Fed-ECB Decoupling, Schnabel Says
It would be wrong to expect a persistent policy divergence between the US Federal Reserve and the European Central Bank, according to Executive Board member Isabel Schnabel. 'I expect this trade conflict to play out as a global shock that's working for both global demand and supply — we can discuss which of the two effects on inflation is larger because that that determines the net effect,' the German central banker said on Saturday.
Bloomberg
18 minutes ago
- Bloomberg
We Now Know the Meaning of 'Religious Enough'
Back in 1959, the chief administrative officer of the United Presbyterian Church warned that churches wielded too much 'economic power' due to their tax-exempt status. Unless religious groups were taxed like everyone else, the nation might soon face 'revolutionary expropriations of church property.' Well, the revolution hasn't yet come for the churches. But regulatory creep has nevertheless nibbled at the margins of religious freedom, with states finding one activity or another to deem not truly religious and therefore subject to tax.
