Latest news with #IUCX
Associated Press
09-05-2025
- Business
- Associated Press
VertexOne Celebrates Client Recognized for Digital Engagement Innovation at IUCX Amid Broader CX Transformation Push
PHOENIX, May 9, 2025 /PRNewswire/ -- VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, is pleased to be wrapping up this year's 49th annual IUCX (formally CS Week) Conference on a celebratory note after its client, the City of Round Rock, Texas, took home top honors in two categories at this year's IUCX's Expanding Excellence Awards. The city was honored for its leadership in digital engagement and project innovation, including a multi-phase customer portal initiative that helps residents gain greater control over their water usage and avoid high-bill surprises. The recognition capped off a high-visibility week for VertexOne, which launched its new customer engagement engine, VXconnect, on the first day of the conference. Built on the foundation of proven value and functionality, VXconnect, was reimagined from the ground up as a single, unified SaaS system designed to help energy and utility providers evolve engagement, drive efficiency, and scale for what's next. A panel of IUCX judges selected winners in six categories – including four company, and two individual awards – with two of the four company categories featuring two winners based on company size: Level I for utilities grossing more than $1 billion in revenue, and Level II for those with an annual gross below $1 billion. Innovation in Digital Engagement – Winner, City of Round Rock, Texas The City of Round Rock, Texas taking home IUCX's Innovation in Digital Engagement award, which salutes utilities that showcase technologically complex projects that improved services in the meter-to-cash CX lifecycle through digital engagement. Round Rock awarded for their two-phased customer payment portal project which they undertook to empower customers with real-time usage information and customizable alerts for leaks and consumption thresholds to make informed decisions and avoid high bills. IUCX Rising Star Award – Winner, Debbie Seman, City of Round Rock, Texas Additionally, the City of Round Rock's Utility Billing & Revenue Supervisor, Debbie Seman, was individually bestowed one of two distinguished 2025 Rising Star Awards for spearheading the utility's consumption portal project, where she collaborated with IT, various departments and vendors as its project manager. Seman, heralded specifically for her, 'remarkable talent for implementing creative problem-solving techniques, approaching challenges collaboratively and refining processes with an unwavering can-do attitude,' according to her nominator. Adding that her excellence in 'streamlining processes, introducing innovations, and fostering a positive work environment' as other accolades typical of Seman's work ethic. 'Watching Round Rock succeed on this stage is incredibly meaningful,' said Keith Ahonen, SVP of Partners and Channels at VertexOne and former COO of Accelerated Innovations, acquired by VertexOne in December 2024. 'It's gratifying to see the evolution – not just of the technology, but of the outcomes,' Ahonen added. 'This kind of recognition shows how collaboration and innovation can come together to create real results.' 'These awards spotlight what's possible when utilities have both a strong vision and the right tools to bring it to life,' said VertexOne Chief Operating Officer Tina Santizo. 'Round Rock's success reflects exactly why we built VXconnect; to empower forward-thinking teams with a unified, modern solution that moves beyond engagement into impact.' Earlier in the week VertexOne leaders contributed to three high-impact IUCX sessions addressing key customer experience challenges and future-facing strategies: IUCX is the premier educational and networking conference serving electric, gas and water/wastewater utility professionals across North America and around the world. It provides learning and connection opportunities in support of the utility CX lifecycle: Billing & Payments, Contact Center, Credit & Collections, Digital Engagement, Disruptors, Field Services, and Strategies & Analytics. Click here for more information and a full list of this year's slate of IUCX's 2025 Expanding Excellence Award (EEA) winners and finalists. About VertexOne VertexOne is the leading provider of cloud-based SaaS solutions, powering the next generation of customer experience for utilities, energy retailers and energy transition providers. With more than 30 years of experience and 400 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization and data-driven efficiency operations surrounding the customer. We empower our clients to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management and leverage data analytics, visit MEDIA Lynn Steinberg VertexOne [email protected] View original content to download multimedia: SOURCE VertexOne
Business Wire
05-05-2025
- Business
- Business Wire
Message Broadcast is Now Convey
DENVER--(BUSINESS WIRE)--Message Broadcast, a longtime leader in customer engagement for utilities and other highly regulated industries, today announced it has rebranded as Convey. The new name and identity reflect the company's evolution and its vision for the future—one where intelligent workflows redefine how highly regulated industries engage with their customers. The new name and identity reflect the company's evolution and its vision for the future—one where intelligent workflows redefine how highly regulated industries engage with their customers. The rebrand follows the strategic combination of Message Broadcast with several other industry innovators, including Aerialink, i2sms, Agent511, and West. Together, these organizations bring deep domain expertise and expanded capabilities that accelerate Convey's mission to modernize customer engagement at scale. The Convey brand marks more than just a name change; it represents a refined focus and a powerful reaffirmation of the company's commitment to transforming customer engagement, along with the reliability, speed, and simplicity customers are used to. These values are foundational to Convey's trusted reputation, built on decades of proven performance in mission-critical moments. 'We have continuously been trusted to deliver in the moments that matter most,' said Maulik Datanwala, CEO at Convey. 'As Convey, we're doubling down on that legacy with intelligent workflow solutions designed to proactively and compliantly transform the customer experience.' Reimagining the Customer Journey Convey will continue to support highly regulated industries with a core concentration on utilities, while expanding its capabilities to meet the needs of adjacent markets. Its new value proposition— intelligent workflows that transform the customer experience —enables organizations to scale quickly and adapt to ever-changing customer and compliance demands. With this workflow-driven approach, Convey delivers more than just communications; it delivers intelligent, actionable journeys that anticipate needs, increase operational agility, and exceed customer expectations. Purpose-Built for Regulated Industries Convey's rebrand is grounded in a clear sense of purpose, mission, and vision: Purpose: To create intelligent workflow solutions that advance human interactions in highly regulated industries. Mission: To modernize highly regulated industries with purpose-built software solutions. Vision: To set the new standard in regulated industries where intelligent workflows deliver proactive and compliant customer experiences. Join us at IUCX Get a first look at the new Convey brand in person at Booth 225 during the IUCX conference from May 6–8. The team will be onsite showcasing how Convey's intelligent workflows are setting a new standard for customer engagement in regulated industries. To learn more about the transition and explore the new brand, visit Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our platform helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Reimagine the customer journey at
Malaysian Reserve
24-04-2025
- Business
- Malaysian Reserve
E Source to Showcase Utility Customer Engagement Strategies at IUCX Conference 2025
Alongside exhibiting at the event, the company will participate in discussions addressing debt management and customer experience. BOULDER, Colo., April 24, 2025 /PRNewswire/ — E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX (IUCX) Conference 2025, an annual utility-focused customer service learning and networking event at the Phoenix Convention Center in Phoenix, AZ from May 6-8. Formerly known as CS Week, IUCX Conference 2025 will host representatives from over 300 electric, gas, and water utilities across North America and worldwide to collaborate on meeting evolving customer needs and expectations. Sessions and workshops will explore digital engagement, meter-to-cash process strategies, and trends across utility programs and offerings. E Source consultants and industry peers will discuss how utilities can address customer-related challenges with data-driven solutions including arrears management, customer journey mapping, and digital channel optimization. The company is also a Silver Sponsor of the Credit and Collections Deep Dive on Tuesday, May 6. Leaders in customer service innovation and meter-to-cash technologies will share insights in the following sessions: Tuesday, May 6 Trends and Strategies for Impacting Revenues and Reducing Debt, 10:10-11:00 a.m. E Source Executive Consultant Bob Cooke will speak on a panel featuring utility billing technology development leaders on reducing customer debt with payment plans, process improvements, and advanced billing technologies. Moderator: Danya Davin, Manager, Billing and Payments, Arizona Public Service Speakers: Bob Cooke, Executive Consultant, E Source Gareth Welch, Head of Product, Aptumo, Echo Managed Services Hernando Parrott, North America President, Open Intelligence Thursday, May 8 Focusing on Our North Star to Improve Performance, 10:45-11:45 a.m. Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source, will speak with Shana Williams, Customer Service Division Manager, Tacoma Public Utilities, about aligning utility operations with customer experience goals. Speakers: Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source Shana Williams, Customer Service Division Manager, Tacoma Public Utilities Commenting on the importance of IUCX Conference, Jeremy Klingel, President, Consulting, E Source, said, 'Utilities have made admirable progress in improving their relationship, level of service, and interactions with customers. Yet they are continuously challenged to improve reliability and maintain affordability in the face of extreme operating conditions, rapidly increasing demand, and antiquated regulatory constructs. IUCX provides a unique platform for sharing the latest advances in how utilities are optimizing customer service and building a better experience for all customer classes ranging from residential to large industrials. Our team is looking forward to sharing real-world insights on maximizing the value of customer service channels and better managing the challenges of credit and collections.' To learn more about E Source's customer engagement, operational excellence, and operational technology solutions, visit booth #925 in the IUCX exhibit hall. More information about E Source's consulting services can be found on the company website. About E Source E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, E Source has teams across the US and Canada. Learn more at Media contactAdarsh Nalam, Director, Solutions Marketing and Communicationsadarsh_nalam@
Cision Canada
24-04-2025
- Business
- Cision Canada
E Source to Showcase Utility Customer Engagement Strategies at IUCX Conference 2025
Alongside exhibiting at the event, the company will participate in discussions addressing debt management and customer experience. BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX (IUCX) Conference 2025, an annual utility-focused customer service learning and networking event at the Phoenix Convention Center in Phoenix, AZ from May 6-8. Formerly known as CS Week, IUCX Conference 2025 will host representatives from over 300 electric, gas, and water utilities across North America and worldwide to collaborate on meeting evolving customer needs and expectations. Sessions and workshops will explore digital engagement, meter-to-cash process strategies, and trends across utility programs and offerings. E Source consultants and industry peers will discuss how utilities can address customer-related challenges with data-driven solutions including arrears management, customer journey mapping, and digital channel optimization. The company is also a Silver Sponsor of the Credit and Collections Deep Dive on Tuesday, May 6. Leaders in customer service innovation and meter-to-cash technologies will share insights in the following sessions: Tuesday, May 6 Trends and Strategies for Impacting Revenues and Reducing Debt, 10:10-11:00 a.m. E Source Executive Consultant Bob Cooke will speak on a panel featuring utility billing technology development leaders on reducing customer debt with payment plans, process improvements, and advanced billing technologies. Moderator: Danya Davin, Manager, Billing and Payments, Arizona Public Service Speakers: Bob Cooke, Executive Consultant, E Source Gareth Welch, Head of Product, Aptumo, Echo Managed Services Hernando Parrott, North America President, Open Intelligence Thursday, May 8 Focusing on Our North Star to Improve Performance, 10:45-11:45 a.m. Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source, will speak with Shana Williams, Customer Service Division Manager, Tacoma Public Utilities, about aligning utility operations with customer experience goals. Speakers: Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source Shana Williams, Customer Service Division Manager, Tacoma Public Utilities Commenting on the importance of IUCX Conference, Jeremy Klingel, President, Consulting, E Source, said, "Utilities have made admirable progress in improving their relationship, level of service, and interactions with customers. Yet they are continuously challenged to improve reliability and maintain affordability in the face of extreme operating conditions, rapidly increasing demand, and antiquated regulatory constructs. IUCX provides a unique platform for sharing the latest advances in how utilities are optimizing customer service and building a better experience for all customer classes ranging from residential to large industrials. Our team is looking forward to sharing real-world insights on maximizing the value of customer service channels and better managing the challenges of credit and collections." To learn more about E Source's customer engagement, operational excellence, and operational technology solutions, visit booth #925 in the IUCX exhibit hall. More information about E Source's consulting services can be found on the company website. About E Source E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, E Source has teams across the US and Canada. Learn more at
