E Source to Showcase Utility Customer Engagement Strategies at IUCX Conference 2025
BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX (IUCX) Conference 2025, an annual utility-focused customer service learning and networking event at the Phoenix Convention Center in Phoenix, AZ from May 6-8.
Formerly known as CS Week, IUCX Conference 2025 will host representatives from over 300 electric, gas, and water utilities across North America and worldwide to collaborate on meeting evolving customer needs and expectations. Sessions and workshops will explore digital engagement, meter-to-cash process strategies, and trends across utility programs and offerings.
E Source consultants and industry peers will discuss how utilities can address customer-related challenges with data-driven solutions including arrears management, customer journey mapping, and digital channel optimization. The company is also a Silver Sponsor of the Credit and Collections Deep Dive on Tuesday, May 6.
Leaders in customer service innovation and meter-to-cash technologies will share insights in the following sessions:
Tuesday, May 6
Trends and Strategies for Impacting Revenues and Reducing Debt, 10:10-11:00 a.m.
E Source Executive Consultant Bob Cooke will speak on a panel featuring utility billing technology development leaders on reducing customer debt with payment plans, process improvements, and advanced billing technologies.
Moderator:
Danya Davin, Manager, Billing and Payments, Arizona Public Service
Speakers:
Bob Cooke, Executive Consultant, E Source
Gareth Welch, Head of Product, Aptumo, Echo Managed Services
Hernando Parrott, North America President, Open Intelligence
Thursday, May 8
Focusing on Our North Star to Improve Performance, 10:45-11:45 a.m.
Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source, will speak with Shana Williams, Customer Service Division Manager, Tacoma Public Utilities, about aligning utility operations with customer experience goals.
Speakers:
Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source
Shana Williams, Customer Service Division Manager, Tacoma Public Utilities
Commenting on the importance of IUCX Conference, Jeremy Klingel, President, Consulting, E Source, said, "Utilities have made admirable progress in improving their relationship, level of service, and interactions with customers. Yet they are continuously challenged to improve reliability and maintain affordability in the face of extreme operating conditions, rapidly increasing demand, and antiquated regulatory constructs. IUCX provides a unique platform for sharing the latest advances in how utilities are optimizing customer service and building a better experience for all customer classes ranging from residential to large industrials. Our team is looking forward to sharing real-world insights on maximizing the value of customer service channels and better managing the challenges of credit and collections."
To learn more about E Source's customer engagement, operational excellence, and operational technology solutions, visit booth #925 in the IUCX exhibit hall.
More information about E Source's consulting services can be found on the company website.
About E Source
E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, E Source has teams across the US and Canada. Learn more at www.esource.com.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Cision Canada
17-07-2025
- Cision Canada
E Source Launches Data Strategy and Innovation Practice with Appointment of Norv Clontz
The newly hired former utility executive will lead the development of innovative offers that connect the company's data science and consulting capabilities. BOULDER, Colo., July 17, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, has appointed Norv Clontz as Vice President of Data Strategy and Innovation. Tasked with building integrated solutions connecting the company's data science and consulting capabilities, the former AES and Duke Energy data science leader will focus on establishing a new solution area that will help utilities build a data foundation that prepares them for advanced technologies like AI. The first data scientist hired at Duke Energy, Clontz brings nearly 20 years of experience in data science, analytics, and digital transformation across the energy and technology sectors. He joins E Source from AES US Utilities, where he led and developed a new enterprise analytics team that empowered operations teams to make smarter, faster decisions through AI and machine learning. "E Source's combination of in-depth domain knowledge and data-enabled solutions allows us to help clients address some of the industry's most compelling and unstructured problems," said Jeremy Klingel, President of Solution Services at E Source. "Norv's leadership and technical expertise will be instrumental in expanding our ability to deliver data-driven and practical insights to our utility partners." In his new role, Clontz will guide the strategic direction of E Source's Data Strategy and Innovation practice, working closely with utility clients to design and implement solutions that address their most pressing challenges—from grid modernization to customer engagement and energy equity. "I'm thrilled to join a company that's at the forefront of utility innovation," said Clontz. "E Source's focus on helping utilities solve problems through result-oriented and consultative data science solutions aligns perfectly with my own values and experience. I look forward to helping our clients unlock the full potential of their data." Clontz holds an MBA in Management Information Systems and International Business from the University of South Carolina and a BA in International Studies and Russian from the Johns Hopkins University. This strategic addition to the E Source leadership team underscores the company's commitment to delivering meaningful results through data-driven solutions that help utilities optimize operations, enhance customer experience, and accelerate decarbonization. To learn more about E Source's consulting offerings, visit About E Source E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, E Source has teams across the US and Canada. Learn more at
Globe and Mail
06-05-2025
- Globe and Mail
E Source Acquires ILLUME Advising to Broaden Energy Consulting and Research Expertise
The move represents a substantial stride in the company's vision to be the utility industry's solution partner of choice. BOULDER, Colo. , May 6, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, has acquired ILLUME Advising, LLC, a research and strategy consultancy specializing in the energy sector. The acquisition boosts E Source's ability to help its utility clients by providing deeper insights, tailored solutions, and richer engagement, building on the company's deep expertise in North America's utility sector. ILLUME is a provider of people-centered research and consulting in the energy sector, founded in 2013 by Anne Dougherty and Sara Conzemius . Over the years, it has expanded to include more than 45 experts with diverse skills in social sciences, data science, engineering, strategic planning, and policy implementation. E Source has been a solution partner to utilities for over 35 years. In 2019, it was acquired by Align Capital Partners (ACP), a growth-oriented mid-market private equity firm. The company has since grown organically and through acquisitions to create the most comprehensive solution partner in the utility industry. Commenting on the acquisition, Joe Eazor, CEO, E Source, said, "I am thrilled to welcome the ILLUME team to E Source. This acquisition enhances our talent pool and depth of offerings, allowing us to create a more connected and holistic client experience across services. Anne and Sara have built an incredible company with a portfolio of trusted solutions that, combined with E Source's scale and capabilities, will enhance the value we offer clients. We are thrilled to have their leadership on our journey to being the solution partner of choice in the utility industry." From behavioral economics and human-centered design to applied engineering and building science, ILLUME's multidisciplinary expertise will further enhance E Source's deep technical knowledge and trend-tracking capabilities across all utility verticals. Anne Dougherty, ILLUME founder and co-owner, said, "At ILLUME, we've always believed in the power of rigorous research, strategic insight, and deep partnership with clients. E Source is the perfect match to help us scale that vision. Their data science, consulting, and solution-driven capabilities beautifully complement our work. We're excited for what's ahead, and confident our clients will see immediate value." The companies are now going through a systematic integration process, until the completion of which ILLUME will operate semi-independently as an E Source company. "Anne and I are thrilled to be joining forces with E Source—a company we've long admired," said Sara Conzemius , ILLUME founder and co-owner. "Their commitment to innovation, environmental stewardship, and customer-centered solutions deeply aligns with our mission at ILLUME. Together, our teams are positioned to deliver a next-generation set of services to help utilities navigate the energy transition with clarity, purpose, and impact." Align Capital Partners was advised by McGuireWoods and ILLUME was advised by the Environmental Financial Consulting Group and Murphy Desmond S.C. About E Source E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO , E Source has teams across the US and Canada . Learn more at About ILLUME Advising, LLC ILLUME is a research and strategy consultancy specializing in people-centered consulting to advance, re-envision, and transform the power sector. As energy specialists, ILLUME empowers utilities, regulators, and industry leaders to tackle complex challenges and accelerate innovation. ILLUME offers a holistic consulting approach grounded in four areas of expertise: Affordability, Access, and Resilience; Emerging Opportunities; Evaluation and Success Planning; and Human Insights. With headquarters in Madison, Wisconsin , and Tucson, Arizona , ILLUME has teams located in 15 states across the US. Learn more at
Cision Canada
24-04-2025
- Cision Canada
E Source to Showcase Utility Customer Engagement Strategies at IUCX Conference 2025
Alongside exhibiting at the event, the company will participate in discussions addressing debt management and customer experience. BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX (IUCX) Conference 2025, an annual utility-focused customer service learning and networking event at the Phoenix Convention Center in Phoenix, AZ from May 6-8. Formerly known as CS Week, IUCX Conference 2025 will host representatives from over 300 electric, gas, and water utilities across North America and worldwide to collaborate on meeting evolving customer needs and expectations. Sessions and workshops will explore digital engagement, meter-to-cash process strategies, and trends across utility programs and offerings. E Source consultants and industry peers will discuss how utilities can address customer-related challenges with data-driven solutions including arrears management, customer journey mapping, and digital channel optimization. The company is also a Silver Sponsor of the Credit and Collections Deep Dive on Tuesday, May 6. Leaders in customer service innovation and meter-to-cash technologies will share insights in the following sessions: Tuesday, May 6 Trends and Strategies for Impacting Revenues and Reducing Debt, 10:10-11:00 a.m. E Source Executive Consultant Bob Cooke will speak on a panel featuring utility billing technology development leaders on reducing customer debt with payment plans, process improvements, and advanced billing technologies. Moderator: Danya Davin, Manager, Billing and Payments, Arizona Public Service Speakers: Bob Cooke, Executive Consultant, E Source Gareth Welch, Head of Product, Aptumo, Echo Managed Services Hernando Parrott, North America President, Open Intelligence Thursday, May 8 Focusing on Our North Star to Improve Performance, 10:45-11:45 a.m. Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source, will speak with Shana Williams, Customer Service Division Manager, Tacoma Public Utilities, about aligning utility operations with customer experience goals. Speakers: Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source Shana Williams, Customer Service Division Manager, Tacoma Public Utilities Commenting on the importance of IUCX Conference, Jeremy Klingel, President, Consulting, E Source, said, "Utilities have made admirable progress in improving their relationship, level of service, and interactions with customers. Yet they are continuously challenged to improve reliability and maintain affordability in the face of extreme operating conditions, rapidly increasing demand, and antiquated regulatory constructs. IUCX provides a unique platform for sharing the latest advances in how utilities are optimizing customer service and building a better experience for all customer classes ranging from residential to large industrials. Our team is looking forward to sharing real-world insights on maximizing the value of customer service channels and better managing the challenges of credit and collections." To learn more about E Source's customer engagement, operational excellence, and operational technology solutions, visit booth #925 in the IUCX exhibit hall. More information about E Source's consulting services can be found on the company website. About E Source E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, E Source has teams across the US and Canada. Learn more at
