Clerk Chat Revolutionizes Conversational Messaging, Launches First North American RCS Experience Across Google, Verizon, T-Mobile and AT&T
SAN FRANCISCO--(BUSINESS WIRE)-- Clerk Chat, the next-generation customer experience platform, today announced a groundbreaking launch with Google, Verizon, T-Mobile and AT&T to deliver the interactive digital content through Rich Communication Services (RCS) messaging—the first simultaneous multi-carrier RCS deployment in North America.
This landmark implementation with Google and the big 3 communication carriers transforms traditional transactional, SMS announcements into an interactive, AI-powered conversation where consumers can:
Swipe through carousel displays of upcoming events
View and make purchases directly within their native messaging app
Engage with concierge services for personalized information
'This launch represents the first time a business has deployed verified RCS messaging simultaneously across major U.S. carriers,' said Alexander Haque, co-founder and CEO of Clerk Chat. 'Our platform bridges the gap between technological innovation and audience engagement, delivering a conversational experience that makes traditional marketing channels obsolete.'
'Working with Clerk Chat demonstrates our commitment to bringing next-generation messaging experiences to our customers,' said Ivan Ostojić, CBO at Infobip. 'By enabling verified RCS business messaging at scale, we're creating a more secure, interactive communication channel that benefits both brands and consumers. This audience engagement showcases how RCS can transform customer engagement when combined with AI capabilities.'
Enables Consumers to Experience Personalized, Real-Time Interactions on Messaging Apps
Internal testing shows that RCS messaging delivers significantly higher engagement rates than traditional SMS. The addition of Clerk Chat's AI agents further enhances conversion rates by personalizing the customer experience in real time.
'By combining carrier-verified RCS with our conversational AI technology, we're creating a true concierge experience that lives where users already are—their messaging apps,' said Igor Boshoer, co-founder and CTO of Clerk Chat. 'People can now have natural conversations about any aspect of a business without downloading apps or visiting websites. We think this will democratize AI business usage since anyone can have a concierge-like experience right on their messaging app.'
The solution leverages Apple's recent adoption of the RCS protocol and Google's verified business messaging platform, creating a seamless experience for both Android and iOS users.
Google's Rich Communication for Business service enables verified brand accounts, ensuring users know they're interacting with an authentic organization while eliminating concerns about text-based spam or phishing attempts.
Verified Mobile Messaging Brand Accounts Ensure Secure, Authentic Fan Interactions
'Entertainment and live events are great use-cases for this medium, as well as retail, ecommerce and many more where customers crave conversations,' said Alexander Haque, co-founder and CEO of Clerk Chat. 'This technology unlocks new possibilities for any brand seeking deeper customer relationships. Only Clerk Chat can deliver this revolutionary combination of carrier-verified RCS deployment with conversational AI that transforms customer interactions."
Clerk Chat's platform, which processes millions of AI-powered messages monthly, has become the preferred solution for nearly 2,000 businesses seeking secure, intelligent messaging services across industries including financial services, healthcare, sports and entertainment.
For more information, visit clerk.chat.
About Clerk Chat
Clerk Chat is an AI-driven conversational messaging platform that enables businesses to stay connected and respond to client and customer requests through seamless, real-time communication. Designed for businesses aiming to enhance their customer engagement, Clerk Chat integrates with major platforms like Microsoft Teams, Zoom, Webex, Salesforce, HubSpot and more. It supports connections with telecom providers such as Verizon, Twilio, Bandwidth, Sinch and Infobip, ensuring compliance with industry standards. Trusted by thousands of businesses looking for messaging services, Clerk Chat handles millions of messages daily, delivering a streamlined solution for sales, support and marketing in one intuitive interface.
About Alphabet Inc.
Alphabet is a collection of companies, the largest of which is Google. Larry Page and Sergey Brin founded Google in September 1998 and the company is headquartered in Mountain View, Calif. Billions of people use its wide range of popular products and platforms each day, like Search, Ads, Chrome, Cloud, YouTube and Android.
About Verizon
Verizon Communications Inc. (NYSE, Nasdaq: VZ) powers and empowers how its millions of customers live, work and play, delivering on their demand for mobility, reliable network connectivity and security. Headquartered in New York City, serving countries worldwide and nearly all of the Fortune 500, Verizon generated revenues of $134.8 billion in 2024. Verizon's world-class team never stops innovating to meet customers where they are today and equip them for the needs of tomorrow. For more, visit verizon.com or find a retail location at verizon.com/stores.
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile's customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Mint Mobile. For more information please visit: https://www.t-mobile.com.
About AT&T
AT&T Inc. (NYSE: T) helps more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibilities. From the first phone call 140+ years ago to their 5G wireless and multi-gig internet offerings today, AT&T innovates to improve lives. For more information please visit about.att.com. Investors can learn more at investors.att.com.
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