Kmart Australia shoppers stunned over new robot feature in stores: 'It makes life so much easier'
Samantha Bailey visited her local store at Westfield Mount Gravatt in Queensland to pick up her online order.
Instead of speaking to an employee at the Click and Collect counter, she used a self-serve kiosk where she simply entered her order number.
A pop-up appeared on the screen that read: 'Your order is arriving soon. Prepare to pick up your order. Your order will arrive shortly in a tray to the right.'
The screen then showed an animated robot transferring the item from the shelf to the collection area, ready for the customer to pick up in just 30 seconds.
Amazed by the new feature, Samantha filmed herself trying out the Click & Collect - as an employee can be heard explaining to her how it all work.
'It's a new thing... They're just experimenting with our store,' the Kmart worker said.
'(The order) will come out on your right hand side about 20 to 30 seconds.'
As her order magically appeared in the tray, Samantha's jaw dropped.
'No way,' she said.
'Oh my god.'
The shopper then peeked into the window, which was situated above the Click & Collect pick up area, where she saw a tiny robot working behind the scenes.
'This was so cool,' she said.
Samantha said the unique shopping experience only works if you place your order online first before visiting your store when it's ready to pick up.
'The whole thing (in store) took probably a few minutes total,' she said.
Her video has been viewed more than 240,000 times - with many wowed by the cool new Click & Collect feature.
'OMG this is amazing,' one said.
'If this comes to our local I'm gonna Click & Collect everything,' another said, laughing.
'This is so cool. As an introvert, this would make life so much easier,' one shared.
'Best thing ever,' another added.
Kmart has been trialling the self-serve Click & Collect method at selected stores around Australia since late 2023.
It's unclear how many stores are currently trialling the smart feature - but if successful, the kiosk is expected to roll out to all locations nationally.
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