Anker Recalls More Than 1 Million PowerCore 10000 Power Banks: What to Know
According to an alert posted Thursday by the Consumer Products Safety Commission, more than 1.1 million of the products sold in the US are affected by the recall. The company plans to replace the charging devices, but customers who have them must submit photo evidence of ownership and also prove that they've disposed of the PowerCore devices properly before receiving a replacement. Anker recommends contacting a local hazardous waste collection center versus disposing of it in the trash or through standard recycling services.
The PowerCore, made in China, is one of four current power bank recalls that have been issued by Anker. The others include the 334 MagGo 10K battery, the 321 Power Bank (5K) and the 535 Power Bank (20K).
Airlines have taken note of portable battery hazards. Recently, Southwest Airlines changed its policy on charging devices inside of carry-on bags. Some international airlines have also begun limiting the types of lithium chargers fliers can bring on planes due to risks of overheating.
How to check if your Anker PowerCore has been recalled
Anker says the products affected are the A1263 model of the PowerCore 10000 power bank that were purchased between June 1, 2016 and Dec. 31, 2022.
Customers can verify their serial number at a webpage provided by Anker. The serial number is on the bottom of the device.
In entering the number, Anker advises, "Pay attention to the letters and numbers in the serial number: '1', 'L', 'I', '2' and 'Z'. Please note that characters such as '0 (zero)' and 'O' (o) may be entered incorrectly. Regarding the serial number of the target product, 'O' and 'I' are not used.
What to do if your Anker PowerCore has been recalled
In addition to instructing customers to stop using the chargers immediately, the CPSC and Anker posted requirements for receiving a replacement PowerCore device.
They include:
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