New S.F. data is most detailed yet on how long it takes to move through city's notorious permit process

San Francisco Chronicle​

3 days ago

The time it takes to get approval to build something in San Francisco has fallen since a number of streamlining measures were implemented last year — but some departments still struggle to meet the city's new target times.
That's according to new data compiled by the Planning Department and the Department of Building Inspection, which is published in a new dashboard tracking the processes as part of Mayor Daniel Lurie's PermitSF initiative. The effort aims to simplify the city's notoriously long and often convoluted permitting process.
The dashboard includes two main components: one tracks the median number of days it takes to get through the entire planning or building process, and the other breaks down how long the planning and building departments each take to complete their steps in the process.
Together, the dashboard and underlying data provide more transparency into San Francisco's permitting process than previously existed.
Using the data, a Chronicle analysis found that the time it takes to approve a project or issue a permit has sped up in recent years. Michelle Reynolds, a spokesperson for PermitSF, noted that the city made 'significant changes' to the planning and building review processes starting in January 2024, in response to state law as well as local changes under former Mayor London Breed.

The time spent in both planning and building dropped after those changes were implemented, the data show. Planning approval plummeted from a median of 222 to 133 days, and building went from a median of 258 to 209. So far this year, the median times are on track to be even faster.
Within the process, each step now has its own target for how long it's supposed to take — a metric dubbed the 'shot clock' in a press release from Lurie's administration. Such goals 'make the process more predictable for homeowners and businesses' and hold departments accountable for any delays, the release said. The target times went into effect this month.
So far, according to the dashboard, the city seems to be faring well: Over the last year, though the targets had not yet been set, the building department completed tasks within the target window most of the time, and the planning department only missed its target for resubmission reviews.
Still, that doesn't mean that all projects and permits are suddenly sailing through: In both the planning and the building departments, nearly 30% of permits took longer than the target 30 days to get through a first review. Missed target times will be incorporated into staff performance plans, according to Lurie's office.
The metrics don't measure any time spent on required pre-application neighborhood outreach, which can add significant delays to projects. Michelle Reynolds, a spokesperson for PermitSF, noted that in July 2023, the city removed the pre-application requirement for most projects, although some bigger projects, like new construction or additions over a certain size still need it.
Additionally, the total time metric for planning approval does not include checking whether the application is complete, a process that can take multiple rounds of submittals to the city. That metric is measured, however, in the planning department's 'shot clock' dashboard, with a target time of 21 days.
The new data also reveal how long permits spend at each 'review station,' or city departments that need to check various permits for safety and code compliance.
While the complexity of what each department must review varies with each project, some hit the city's new targets more often than others. A number of stations fell behind in the first review stage, which is when a plan is first checked for compliance (the city sets a 30-day target for these), but most hit the target for rechecks, or reviews of plans that have been revised, over the last year (a 14-day target).

Of departments that completed at least 200 reviews from May 2024 and through April 2025, only one missed the target on most projects for both first reviews and rechecks: the Bureau of Urban Forestry, which handles permits on street trees and foliage. (Because the targets are new, the Bureau of Urban Forestry was not technically held to these targets over the 12 months ending in April, but has been starting this month.)
In an email, Chris Heredia, a spokesperson for the Bureau, said that slower response times are due to a 'staffing issue,' as inspectors, who are also tasked both with upkeep of existing city trees, can only allocate about 20% of their time to permits.
'San Franciscans want trees with new construction,' he wrote, noting that construction, and the load on inspectors, had seen an uptick. 'We don't have an adequate number of urban forestry inspectors to meet the demand.' Still, he said that review times had improved in recent months.