Pessah Law Group, on Behalf of Prominent LA Entrepreneur, Files Lawsuit Against Home Security Provider Deep Sentinel Over Alleged Misrepresentations and Inaction During Active Burglary

Business Wire

2 days ago

LOS ANGELES--(BUSINESS WIRE)--Courtney Reum, a Los Angeles-based philanthropist, entrepreneur and venture capitalist, has filed a lawsuit against Deep Sentinel, a home security provider, alleging the company's failure to respond during a burglary at Reum's West Hollywood residence. Reum is represented by Maurice Pessah at Pessah Law Group, PC.
Deep Sentinel, a national AI-powered security company, promises 'real-time crime intervention' and claims that 'no other security camera or video monitoring company sends law enforcement faster.' However, the lawsuit contends that Deep Sentinel's promises were misleading, as its system failed to detect the burglary or initiate any response, leaving Reum vulnerable to significant loss.
The complaint, filed in Los Angeles Superior Court, outlines a traumatic burglary where Reum's home was invaded by masked and hooded individuals who stole irreplaceable valuables, including unique artwork, family heirlooms and antique timepieces. Despite some of the burglary being captured on Deep Sentinel's cameras, no action was taken by the company, contrary to its public assurances, including a promise on its website to respond within 30 seconds.
'This isn't just a breach of trust; it's a betrayal of the fundamental promises made by a company entrusted with consumer safety,' said Reum. 'When your home is being violated, and a company acknowledges that the incident has escalated to a live guard but takes no action, there must be accountability. I've filed this lawsuit to ensure that no one else faces what I have endured. I urge potential customers to think carefully before investing in Deep Sentinel's services.'
The lawsuit includes claims for intentional and negligent misrepresentation, false advertising, and unfair business practices.
'The promises made by Deep Sentinel were not mere puffery—they were assurances that families rely on for protection,' said Maurice Pessah, Reum's attorney at the Los Angeles-based firm PLG. 'When Deep Sentinel's system was put to the test, it failed to deliver. The misrepresentations made by security providers can have devastating consequences, especially if a home is occupied during an intrusion.'
Reum seeks compensatory and punitive damages, as well as injunctive relief to prevent harm to other consumers.