TransPerfect Opens New Contact Center in the Philippines
This new center of excellence will serve a wide range of industries, including finance, healthcare, legal, insurance, telecommunications, and technology. Equipped with modern, secure infrastructure, the facility is designed to support high-volume operations while fostering team member productivity and performance. With the addition of Manila, TransPerfect expands its global presence into Asia—joining locations in the US, Dominican Republic, Costa Rica, and France—to deliver around-the-clock support across time zones.
'Manila offers a dynamic and talented workforce with deep expertise in customer service,' said Steve Cheeseman, Vice President, TransPerfect Connect. 'This launch reflects our commitment to growing where our clients need us most and providing high-quality, human-centered support at scale.'
TransPerfect President and Co-CEO Phil Shawe remarked, 'We are pleased to open in the Philippines and expand our contact center operations in Asia.'
TransPerfect expects to hire more than 500 professionals in Manila over the next 12 months, with opportunities in customer service, technical support, live interpretation, and many back-office positions. The company offers competitive pay, comprehensive benefits, and a career development program tailored for long-term growth. For more information or to explore open roles, visit www.transperfectconnect.com/careers.
The Manila contact center is located at:17th Floor, Jollibee TowerEmerald Avenue, Ortigas CenterPasig City 1605PhilippinesEmail: info@transperfectconnect.com
About TransPerfect ConnectTransPerfect Connect is a leading provider of global call center services, business process outsourcing (BPO), and remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, and multilingual email and chat support. With services in over 200 languages and industry-specialized interpreters screened for subject expertise, TransPerfect Connect enables businesses to bridge communication gaps in seconds. TransPerfect Connect is a division of TransPerfect, the world's leading provider of language and AI solutions for global business. For more information, please visit www.transperfectconnect.com.
About TransPerfectTransPerfect is the world's largest provider of language and AI solutions for global business. From offices in over 140 cities on six continents, TransPerfect offers a full range of services in 200+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect's GlobalLink® technology to simplify the management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.
Contact: Ryan Simper +1 212.689.5555mediainquiry@transperfect.com
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Digital Trends
26 minutes ago
- Digital Trends
That moment when I told ChatGPT it needed a history lesson, and it agreed with me
I had an experience this week which forcefully reminded me that ChatGPT and Google's Gemini were great but not perfect. And to be clear, I have jumped into the AI pool with both feet and am enthusiastic about the long-term prospects. However, I believe that we need to tap the brakes on the irrational exuberance and belief that AI can do everything, everywhere all at once. The specific project that broke ChatGPT's back was obscure on the one hand but should not really have been that tough. My daughter is finishing her doctoral dissertation and was trying to generate a map that compared the borders of the Byzantine Empire in the years 379 AD versus 457 AD. Recommended Videos Here is the prompt that I used against deep research: Create a detailed map that overlays the borders of the Byzantine empire in 379AD at the start of the reign of Theodosius the Great versus the borders in 457AD at the end of the reign of Marcian. I need both borders shown clearly on a single map. Use a historical map style and highlight major cities. The Deep Research option is powerful but often time-consuming. As it runs, I enjoy watching the play-by-play in the details window. ChatGPT did an excellent job of generating a text analysis of the changing borders, major cities, and historical events. The wheels fell off the bus when I asked ChatGPT to turn its text analysis into an easy-to-read map. Without digging too deeply into the minutiae of the fifth century world, the point is that it made up names, misspelled names and placed cities at random. Notice that Rome appears twice on the Italian peninsula. What is particularly frustrating about this effort is that the names and locations were correct in the text. I tried patiently asking for spelling corrections and proper placements of well-known cities without success. Finally, I told ChatGPT that its results were garbage and threw up my hands. To its credit, ChatGPT took the criticism in stride. It replied 'Thank you for your candor. You are right to expect better '. Unfortunately, things did not get better. After a few minutes of cursing out that platform I decided to give Google Gemini a shot at the identical query. Shockingly its results were even worse. If you look at the image below, you will see 'Rome' in the middle of the Iberian Peninsula. Antioch appears three or four times across Europe, but many of the other names are right out of fantasy novels. I was complaining about this mapping chaos to a friend. He shared a similar story. He entered a photo from a small offsite meeting into ChatGPT. He asked it to add the words 'Mahalo from Hawaii 2025' above a photo of a group of colleagues. Instead of just adding the text, the engine totally changed the image. It made people skinnier; it changed men into women and an Asian into a Caucasian. Another friend told me that an AI generated biography of him talked about his twin children which he does not have. It even provided a link to a non-existent source. Yikes. Ronald Reagan used to say: Trust but verify. My point is not to suggest that we run away from AI and cancel all our subscriptions. Rather, it is to remind everyone (me included) that we cannot hand the keys to the AI engines and walk away. They are tools that can assist us but, in the end, we need to look at the output, see if it looks and smells right, and decide whether to accept it or not. It is clear that the performance of AI engines is uneven; excellent at some projects and terrible at others–such as mapping. We will probably see the rise of the machines someday–but today is not the day.
Bloomberg
27 minutes ago
- Bloomberg
Hong Kong Taxis Are a Perfect Stablecoin Test Case
Asia's last bastion of Luddite resistance to modern payment technology is finally crumbling. From April 1, Hong Kong's cash-loving cabbies will be required to offer passengers at least two alternatives to banknotes. The drivers will be free to choose their digital-payment options. Most will probably install Octopus Holdings Ltd.'s readers, since Hong Kong residents use the ubiquitous stored-value card — or its app equivalent — on trains, buses and ferries anyway. The Octopus network can also be tapped by travelers from mainland China to pay via their Alipay and WeChat Pay accounts back home.
Bloomberg
27 minutes ago
- Bloomberg
From Singapore, CFOs Provide Candid Commentary on Sustainability
Cost concerns are becoming more pressing as Trump's trade war puts company finances under strain. Plus, CapitaLand Investment's Paul Tham talks about the firm's push into private credit. By Save Welcome to CFO Briefing, a newsletter devoted to corporate finance and what leaders need to know. This week, I report from Singapore, where I spoke to finance chiefs about the outlook for sustainability. I also connected with CapitaLand Investment's CFO Paul Tham. But first, here's some other news that caught my eye:
