Sally made a complaint about an Australia Post driver for an unbelievable act... then came an unexpected visitor and email that will shock you
Melbourne woman Sally said she was expecting a parcel from a small pet business in Queensland, but had to leave her home to visit her terminally ill grandmother.
The customer claimed the delivery driver falsely signed off on the package before it was stolen by a mystery thief - prompting her to make a complaint.
Sally said the delivery driver then turned up at her front door and demanded to know why she made the complaint, and that he even tried to look inside her house to make sure she hadn't stashed the package inside.
In a stunning twist, she said she ordered a replacement and the same Australia Post worker later delivered her the package and threw it at her.
'It was a bit scary, I wasn't expecting the delivery man to come to our house to confront me over his wrongdoing!' she told Daily Mail.
An Australia Post spokesman said the postal service 'takes customer concerns of this nature very seriously'.
'We are currently investigating this matter with the local delivery team and will update the customer in the coming days,' he said.
Sally shared her experience on Reddit, claiming Australia Post told her that her first package would be taken to a local post office if no one was home.
'All good, except it was "delivered" whilst we were away. I came home and there was no sign of our parcel, so I went to the local post office to see what was going on,' she wrote.
At her local post office, Sally learnt a delivery man had signed for the parcel on her behalf and left it at her door.
Unsurprisingly, the package was stolen.
The clerk at the Australia Post office urged Sally to lodge an online complaint, which she did.
'Literally two days later that delivery man came to my door while I was home and asked me why I'd submitted a complaint,' she said.
'I told him he'd fraudulently signed on my behalf and his actions had led to my parcel being stolen. He tried looking into my house, probably to see if I'd stashed it.
'I was fuming. It seemed so inappropriate, and I'd been afraid something like this would happen if I complained.'
Sally shared a screenshot of an email sent by Australia Post, informing her the company was investigating the incident.
'The facility has confirmed the delivery officer did not follow property delivery procedures,' the email read.
'Management has since taken interest in this incident and have since spoken to the delivery officer in question, in regards to delivery procedures and to ensure proper delivery practices are performed for future deliveries.'
Australia Post urged Sally to contact the small business to help organise a replacement parcel.
However, she claimed the service didn't offer to help cover the cost.
'My replacement order came yesterday and it was the same delivery man!' Sally wrote in an update on Saturday.
'He literally threw my parcel at me as soon as I opened the door!
'I've lodged another complaint with Australia Post, and have lodged two separate complaints to the ombudsman for the fraudulent signature, and for turning up to my house and using my private details in an improper way.'
Sally claimed she has heard nothing from Australia Post regarding the delivery man showing up on her doorstep.
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