EXCLUSIVE We survived the most vile cruise in history where passengers acted like 'animals'... we couldn't even watch the Netflix trailer
These were the shocking scenes that unfolded on the notorious 'poop cruise' in February 2013 when 3,100 passengers and 1,100 crew were left stranded aboard the Carnival Triumph in the Gulf of Mexico after it was brought to a standstill by an engine room fire - and all the bathrooms stopped working.
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The Independent
2 hours ago
- The Independent
Stranded by the Air Canada strike? Here are three ways to get help
The emails from Air Canada came without warning: flights cancelled at the last minute, no way to get home, and no one at Air Canada answering the phones despite repeated calls. Days went by without a solution. The disruption stems from a strike that began on August 16 when some 10,000 Air Canada flight attendants walked off the job after months of unsuccessful talks over compensation and working conditions. In the wake of it, more than 100,000 passengers were left stranded. A tentative agreement to end the contract dispute between Air Canada and its flight attendants has since been reached, and flights are gradually resuming. But many travellers are still stuck abroad or facing lengthy layovers and long lines in crowded airports as they rebook alternative routes. For those caught up in it, the experience has been draining and overwhelming. Air Canada has said it could take up to a week for full operations to resume, leaving Canadians stranded abroad, still waiting for a path home. I am one of those stranded passengers. I also teach management and study how people respond in high-stress, uncertain situations and how they can handle them more effectively. Research has long shown that uncertainty and scarcity push ordinary people toward frustration and conflict, often in ways that make matters worse. In this piece, I will share a few research-backed strategies to help make an unbearable situation a little easier to navigate. Why this moment feels so stressful The Air Canada strike combines three powerful stressors: uncertainty, lack of control and crowding. Travellers do not know when or how they will get home, they cannot influence the pace of solutions and they are surrounded by others competing for the same resources. Each of these factors is already stressful on its own, and combined, they can overwhelm even the most patient individuals. In these volatile conditions, frustration builds and there is a strong urge to lash out. Anger might seem like a way to regain control, or at least to feel noticed in the chaos. While it's an understandable reaction, it rarely improves such situations. Reacting out of anger often leads us to make emotional rather than rational decisions, such as yelling to feel heard. This behaviour can close off communication with the very people whose help is needed. It also drains our resilience at the moment when it matters most. Importantly, anger is often directed at front-line staff who represent the organization, but have little control over the root causes of disruption. In ordinary times, these employees already face a considerable amount of abuse from customers. In moments of widespread disruption, that mistreatment can quickly become unbearable. What you can do instead Although the situation is frustrating and unfair, research has identified practical ways to make it a little more bearable and to improve how travellers navigate it. Here are three strategies supported by scientific studies, including research I conducted with colleagues: 1. Remember this is a collective problem. My research has found that people stuck in crowded environments feel less frustrated when they think of the situation in collective terms. Airline staff are not opponents; they are trying to help thousands of stranded passengers at once. Approach them as partners in a shared challenge as much as you can. Seeing the situation as a collective issue, rather than a personal one, can make it easier to cope and connect with those who can assist you. 2. Bring your attention inward. Crowded airports and long layovers can make every minute feel longer and harder to go through. In several studies on how to handle stressful crowds, my co-researchers and I found that focusing on personal media — a book, a tablet or music through headphones — can reduce stress by narrowing your sense of the crowd. Instead of feeding off the chaos and getting more agitated, try to give your mind a smaller, calmer space to settle in. The wait may still be long, but it will feel more manageable. 3. Be polite and respectful with staff. Showing respect isn't just courteous; it's an effective way to manage conflict. In their book Getting to Yes, negotiations experts Roger Fisher and William Ury famously argued to 'separate the people from the problem.' This lesson applies here as well: always treat staff with dignity, even when the situation is frustrating, and focus on solving the real issue. Airline employees may have limited resources, but they are more likely to help travellers who remain calm, clear and respectful. None of this diminishes how exhausting and unfair the situation feels. However, while travellers cannot control cancelled flights or the pace of labour negotiations, we can control how we respond to these stressors. Seeing the situation as a shared problem, finding ways to manage our own stress and treating staff with respect can make the experience more bearable. More importantly, these strategies improve our chances of getting help when opportunities arise. Jean-Nicolas Reyt is a Management Professor at McGill University.
Reuters
3 hours ago
- Reuters
BOJ governor Ueda to travel to Jackson Hole for Fed conference
TOKYO, Aug 20 (Reuters) - Bank of Japan Governor Kazuo Ueda will travel to Jackson Hole from Thursday to join the U.S. Fed's annual conference in Wyoming, the Japanese central bank said on Wednesday.
The Sun
5 hours ago
- The Sun
JetBlue flight to Orlando forced to make emergency landing in NYC after engine is ‘completely destroyed and torched out'
A JETBLUE passenger plane with more than 150 people on board was forced to make an emergency landing after experiencing engine issues. The plane, en-route to Orlando, was forced to divert to New York's Kennedy airport just an hour into the flight last Wednesday. 3 3 The jet had left Long Island MacArthur airport in Islip at around 1:45pm but moments after take-off, the captain warned that one of the Airbus A320's engines had gone. They then declared an emergency and requested to land. The plane circled around Long Island before touching down at JFK airport around an hour into the flight. A runway inspector on the ground at JFK said one of the plane's engines was 'completely destroyed,' as reported by Newsday. 'It looks like the entire surface got torched out,' they said. ' I can actually see right through the engine almost.' Around 167 people were on board the aircraft, according to officials. Passengers were evacuated once the aircraft was towed to a stand. No injuries were reported. The cause of the engine failure remains unknown at this time. Flight instructors have hailed the pilot for their response. American Airlines steals march on rivals with first non-stop flight to destination that has little-known Hollywood link "A very impressive outcome to land the aircraft safely, the absolute worst time for engine failure is right after takeoff because the aircraft is heavier with fuel and is full of passengers," Michael Canders told News12. Up to 180 passengers can fit on board the Airbus A320 aircraft and it can reach top cruising speeds of around 520mph. The mid-air scare comes just weeks after a United plane heading to Germany was forced to divert after experiencing engine troubles. The pilot was forced to declare a Mayday emergency after a problem with the left engine arose. The flight, which was carrying 219 passengers, was forced to land at Washington Dulles airport - just 30 minutes after it had taken off. Meanwhile in Montana, two small planes crashed into each other on an airfield, sparking a huge inferno. A single-engine plane with four people on board was trying to land at the Kalispell City airport but the pilot lost control. The aircraft then hit parked planes that were on the runway. The impact of the crash sparked an explosion, leaving locals stunned. "It sounded like if you were to stick your head in a bass drum and somebody smacked it as hard as they could," Ron Danielson, a local inn manager, told the Associated Press. Last month, three people were killed after a private plane crashed off the coast of California. A twin-engine Beech 95-B55 Baron aircraft disappeared from the radar just 20 minutes after leaving San Carlos airport, located near the San Francisco Bay. 3
