Johannesburg Water takes over billing function from City of Joburg
Before 1 July, this function was managed by the City of Johannesburg's revenue shared services centre.
Johannesburg Water said it had put systems, staff capacity and customer support mechanisms in place to ensure a smooth transition with minimal disruption to services.
Customers will continue to receive one consolidated statement reflecting all services, including rates, electricity, refuse, water and sanitation.
The City remains responsible for the invoicing for these services and billing queries are currently still being logged through its call centre and regional offices as usual.
'This strategic transition marks a turning point in our continuous commitment to [improving] service delivery, [enhancing] operational efficiency, and improving accuracy in billing, therefore ensuring greater accountability in our customer billing processes,' said Johannesburg Water's managing director, Ntshavheni Mukwevho.
'By managing billing internally, Johannesburg Water will be better positioned to respond directly to customer queries, address discrepancies swiftly and introduce innovations tailored to our customers' needs,' Mukwevho said.
According to Johannesburg Water, customers can expect enhanced accuracy in monthly water bills, faster resolution of billing queries, greater transparency, and direct communication with the entity in charge.
'We thank the CoJ (City of Johannesburg) for their collaboration and support in this transition, and we look forward to continuing to serve the residents of Johannesburg with increased efficiency and responsiveness,' said Mukwevho.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Bloomberg
6 hours ago
- Bloomberg
South Africa Approves $5.3 Billion Guarantees for Transnet Debt
South Africa's government approved 94.8 billion rand ($5.3 billion) in guarantees to further support state-owned rail and port operator Transnet SOC Ltd. The allocation includes 48.6 billion rand to ensure all of the company's debt redemptions will be covered over the next five years, the Department of Transport said in a statement on Sunday. The other 46.2 billion rand is to mitigate the risks of credit-ratings downgrades on Transnet's debt.
Yahoo
11 hours ago
- Yahoo
Pensacola looking into bill credits after botching change to once weekly garbage pickup
Pensacola is considering an option to credit sanitation customers after a botched transition to once-a-week residential garbage pickup frustrated residents. Pensacola Mayor D.C. Reeves said the communications surrounding the transition were 'not up to our standard.' 'I have our team right now exploring what our options are in terms of a bill credit or something like that to all of our customers,' Reeves said. 'Whether they got the message or they read the mail or they didn't read the mail, regardless of that, it wasn't up to our standard.' Reeves said during a July 22 press conference that the announcement could come by the end of the week. Pensacola ended its curbside recycling in 2023 as fees were increased on the city for high amounts of unrecyclable garbage in its recycling cans. When the city ended the program, it went to a twice-a-week garbage pickup schedule rather than once a week. Pensacola's new curbside recycling program began on July 14; however, to implement the change, the city switched back from twice-weekly garbage pickup to once-weekly. While the change was communicated in local media outlets, including the News Journal, and through a mailer to every household, communication to city residents about the change appeared to miss the mark. Reeves first floated the idea of dropping twice-a-week pickup more than a year ago as the city was in talks to hire a private company to provide curbside recycling. Last year, the city announced it would bring back curbside recycling using in-house staff and a grant from the Recycling Partnership that would install AI cameras to detect contamination in recycling and enable the city to avoid costly fees. At the time, Reeves said the new plan would include going to only once-a-week garbage pickup. The decision was based on resident surveys that indicate the majority of residents favored the option. As of July 22, more than 1,800 customers had signed up for curbside recycling, according to Darryl Singleton, director of the city's Department of Energy and Sanitation Service. Singleton said at a July 22 town hall with Reeves and Councilwoman Jennifer Brahier that the city had collected nearly 4,000 pounds of recycling with only two items of contamination: a garden hose and a trailer hitch. The city has crews now working seven days a week until the communication issue is straightened out and the crews learn new routes to ensure that garbage cans are picked up. 'If we see a cluster of cans, we're going to be there wrong day or not,' Singleton said. ' We're still coming.' Singleton said the best way to report issues with trash pickup was the city's 311 system. Brahier said the city was not running away from the poor communications on this issue because it can't be denied when 80 to 90% of neighborhoods have garbage cans out on the wrong day. 'There's no doubt that this was extremely poorly done,' Brahier said. 'There is no hiding from that.' Were sections of Pensacola incorrectly getting twice-weekly garbage pickup for years? Singleton, who took over leadership of the Sanitation Department earlier this year, may have a lot of work untangling past operations of the department after residents said they'd been getting twice-weekly pickup as far back as 2018, when the city was officially supposed to be on a once-weekly schedule. Scenic Heights resident Josh Hadden said his garbage was picked up twice a week, every week since 2018. 'I work out of my garage,' Hadden said. 'I literally watched the garbage truck pick up my garbage Monday and Thursday. You got rid of recycling, and the garbage continued to get picked up on Monday and Thursday.' Hadden listed off several streets in Scenic Heights where the residents have always been receiving twice-a-week pickup. Reeves said if what Hadden is saying is true, the complaints he's gotten from residents is making a lot more sense. 'I keep running into this discussion where I'm like, well, wait a second, we quite literally, for 10 years, we're only doing one (garbage) and one (recycling), and people keep saying, 'Well, we're going back to one day a week.'' Reeves said. 'I'm like, we've only been doing twice a week for 18 months. If that is the case, that is why there's this big confusion, because it should have never been happening to begin with.' Reeves appeared genuinely surprised by the revelations and said he was trying to piece his thoughts together. 'I'm sorry if that is the case. Then I understand a little better now,' Reeves said, before adding later in the exchange with Hadden: '… It 1,000% should have never occurred. I'm glad y'all got it while y'all got it. I wasn't mayor then.' This article originally appeared on Pensacola News Journal: Pensacola garbage pickup dates cause confusion, bill credit likely Solve the daily Crossword
News24
11 hours ago
- News24
Uber and FlySafair: The costly side of cheap flights and rides
FlySafair and Solidarity have been in crucial talks at the CCMA to resolve an ongoing dispute.
