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The Guardian6 days ago
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Resistance to change in the lifesaving work of the Samaritans
Resistance to change in the lifesaving work of the Samaritans

The Guardian

time4 hours ago

  • The Guardian

Resistance to change in the lifesaving work of the Samaritans

Unlike Peter Ormerod (I was a Samaritan – I love Samaritans. But for the sake of all who take those calls, it must change course, 29 July), I am a still Samaritan, and spent several hours last Tuesday on the phone to some extremely distressed callers. I did that from what was formerly the front bedroom of a ramshackle Edwardian terrace house, which has room for just two workstations. The words 'call centre' have been widely used to depict the charity's proposed shift to larger, more modern branches. I wonder how many readers who work in comfortable, modern offices housing 20 (or even more) desks would consider themselves marooned in an inhuman 'call centre' (or 'regional hub' as Ormerod labels them)? Because Ormerod is no longer a Samaritan, he perhaps has not had access to the FAQs for volunteers, which note that nobody will be asked to work on their own. As many readers will experience daily, digital technology allows teams to work together when they are not in the same physical space. Change is really hard. I worked for the Guardian in the 2000s, when it moved from a poorly converted old factory building in Farringdon to brand-new premises in King's Cross ('the middle of nowhere', as it was labelled by some staff); from holding back news stories for the next day's paper, to publishing them first on the website; from keeping the tech team separate from the editorial team, to having them work alongside each other; and from air-freighting copies of the paper to countries where fewer than 100 copies per day were sold, to not doing that. All these changes were stoutly resisted, particularly by some (not all) longer-serving staff. I wonder how many of these changes would strike today's Guardian staff as destructive of the spirit of the enterprise?Tim BrooksGreat Bourton, Oxfordshire Having read the article by Peter Ormerod, I have to confess that I felt panic. Many many years ago when I was a single mum with a baby, few friends and no family, I called the Samaritans in the middle of the night. I was not suicidal, but I did feel as if I could no longer cope, that I was breaking apart. Bless the woman that answered my call; she chatted to me for quite some time, was at no point judgmental and gave me strength to go on. Many years later, I was unemployed, so I volunteered at my local Samaritans, went through their training and shadowed existing staff. There is no way that volunteers should be asked to work from home. There may be some nights when the only calls you get are from troubled individuals seeking self-gratification, but it is possible that the next call you take will be from someone about to cut short their life, or maybe no one speaks but you can hear in the background awful sounds of abuse. Once that call has finished, you need to be with someone who can empathise with you and help you put it from your mind so you do not take it home with you. This cannot be done when working from home. Samaritans should not put volunteers' own mental health at risk – it is hard enough as it NotleyNorwich I volunteered with the Samaritans for 12 years across two branches. I left on the day that I found myself getting too emotional about two consecutive calls. Up until then I had never left a branch with a call hanging over me. Any difficult call and you get to debrief with the other Samaritans on your shift. This was essential, talking to a real person, face to face over a cup of tea, in a private room. I met and chatted with Chad Varah, the Samaritans founder, in a dinner queue at a conference. He was impressed that I was a younger volunteer; I was impressed with the way he was still a slight irritant to the then 'management'. His attitude that you should never put the phone down on callers – even sex callers – was correct. My fellow volunteer, Karen, said she had never put the phone down on anyone: she just treated them like any other caller in crisis and either they would put the phone down on her in frustration; or, as frequently happened, they turned into genuine callers – men (it was nearly always men) who were lonely, unloved, sad. I gave talks to a variety of organisations and schools about what we did. I was keen to encourage more transparency about the Samaritans (the thinking then was that you should not tell people you were a Samaritan in case a caller called up and got you, someone they recognised). This decision to close branches in favour of remote working is shortsighted. I think I should still be worried about the management even now. I'm sure Chad would be thinking the KerriganHaslemere, Surrey I have volunteered for Citizens Advice for many years in several small offices at several different times in my life. I am retired now, have skills and experience to offer, would dearly like to use them again for Citizens Advice but the only options are to work in a large noisy impersonal phone hub or to take calls from home. Neither are possible for me – the former is too distant and too noisy and stressful, the latter is emotionally terrifying. So Citizens Advice has lost me. Samaritans will lose many like me if it follows its current HillSheffield

Ditch your dish sponge, take a packed lunch: 33 easy plastic-free kitchen swaps
Ditch your dish sponge, take a packed lunch: 33 easy plastic-free kitchen swaps

The Guardian

time7 hours ago

  • The Guardian

Ditch your dish sponge, take a packed lunch: 33 easy plastic-free kitchen swaps

The world, according to a new expert review, is in a 'plastics crisis', driven by a huge acceleration in plastic production and a rise in single-use plastics. The Guardian's journalism is independent. We will earn a commission if you buy something through an affiliate link. Learn more. At a domestic level, it's time to take action. Our kitchens in particular are full of plastic, from washing-up brushes to measuring jugs. And with a constant cycle of news stories about their possible harms – from black kitchen utensils that leak chemicals to chopping boards that release millions of microplastics – our kitchens can feel like a swamp of toxins. Many utensils can be replaced with wooden, metal, glass or even bamboo alternatives. We're not suggesting you throw out all your plastic kitchen accessories in one go – it's much more sustainable to use what you already have until it needs replacing than send a perfectly good plastic colander to landfill in the name of being more environmentally mindful. But when the time comes to replace your washing-up bowl or you eventually run out of clingfilm, here are a few of our favourite plastic-free kitchen swaps for you to consider. Both wood and metal utensils have their pros and cons, and both need to be used and cared for correctly to get the most out of them. Wooden and bamboo utensils won't damage the bottom of your pans, but they do need to be washed by hand with soapy water if you want them to last, and oiled if they start looking dry. Metal utensils are much less high maintenance and are often dishwasher-safe, but you need to take care when using them to avoid scratching your cookware. KitchenAid birchwood utensil set This four-piece set comes with a spoon, fish slice, slotted spoon and slotted turner. A great choice if you like your kitchen to be pretty as well as functional, these lovely Birchwood utensils would look great hanging on the wall. Bambu bamboo spatula A utensil that can get into the awkward corners of your pans and bowls is always handy, and this bamboo spatula is shaped to do just that. KitchenCraft metal oval fish slice This oval fish slice is the ideal shape to slide under food stuck to your baking trays. It's made from stainless steel, so it's also dishwasher safe. ProCook bamboo tongs Whether you need to flip bacon or retrieve a crumpet lodged in the toaster (please switch it off at the wall first), these bamboo tongs are a handy kitchen tool. They have a built-in magnet so you can stick them to the side of your fridge or a metal kitchen appliance, saving you from endlessly fishing around in a drawer. There's a misconception that wooden chopping boards are less hygienic than plastic, but studies have shown this isn't the case. In fact, plastic chopping boards have been confirmed as a previously overlooked source of microplastics in our food. So wood is by far the best choice for a chopping board. As with utensils, though, wooden chopping boards do require a bit of extra care. Wash them thoroughly with soapy water after use (but never leave them to soak), and wait for them to dry out completely before storing, to prevent mould or cracking in the wood. Habitat industrial wood butcher's block This industrial-style board is made from dark acacia wood, formed in the classic chequerboard style of a butcher's block. It's so pretty you'll want to permanently display it on your countertop. Season teak end grain chopping board Made from sustainably sourced teak, which has natural moisture-resistant properties, this board has a groove around the edge to catch scraps of food and keep your countertops tidy. Season also sells its own oil to keep it in top condition. Opt for a more durable stainless steel colander over a flimsy plastic one. This one from Dunelm has small enough holes that it can also double as a sieve. Dunelm Essentials stainless steel colander It's generally advised to avoid consuming hot liquids that have been exposed to plastic, as some plastics may shed microplastics or leak chemicals when exposed to heat. So if you're partial to mixing up stock or measuring hot liquids in a plastic jug, it's worth investing in an alternative. For a convenient and easy swap, go for a glass measuring jug – as these are readily available and often microwave and dishwasher safe. Pyrex glass measuring jug This Pyrex jug has both imperial and metric measurements going up to 1L and 1 and 1/2 pints. It's microwave, dishwasher, oven and freezer safe, making it useful for food prep and storage as well as measuring. You can buy measuring spoons made of stainless steel, china, copper, wood … the list goes on. And there's no real benefit to plastic spoons over these more eco-friendly materials (with all of them being dishwasher-safe except for wood), so swapping them out is a no-brainer. Yvonne Ellen fine china measuring spoons These cute measuring spoons come in jolly pastel colours to brighten up your baking. Tala stainless steel measuring spoons This Tala set comes with five measuring spoons, ranging from 1/4 teaspoon to a tablespoon, and they're made from durable stainless steel. Washing-up bowls tend to be made of plastic, and most alternatives are made from stainless steel. While a little harder to come by than plastic, it's worth seeking one out for stainless steel's scratch- and odour-resistant qualities. Buckingham stainless steel washing-up bowl This round washing-up bowl has a simple but sturdy design. Its 11-litre capacity means it's suitable for cleaning larger pots and pans, too. Elephant Box orange stainless steel washing-up bowl Elephant Box's stainless steel washing-up bowl is big enough to fit 10in plates, and it's bright orange so will add some cheer to your kitchen. ASelected rectangular stainless steel washing-up bowl This rectangular bowl is ideal for washing up, but can also be used for washing vegetables or as a mixing bowl. It comes in three sizes. If you search for a 'washing-up brush', you'll be met with a deluge of plastic options, with many big retailers offering minimal to no alternatives. But you can find wooden washing-up brushes that use natural fibres for scrubbing. Wild & Stone coconut fibre dish brush This brush from Wild & Stone is made from 100% FSC-certified beechwood and sustainably sourced coconut fibre, meaning it's mostly biodegradable. Just don't leave the brush sitting in hot water, as the natural glue around the head may dissolve. Ecoliving wooden dish brush with replaceable head The bristles of this brush are made from plant fibres, and the head can be removed and replaced as needed. This saves you from having to buy a whole new brush, cutting down on waste. The scouring part of a standard kitchen sponge often includes plastic, which can shed and become a source of microplastics throughout our kitchens. But plant-based materials such as loofah and coconut fibres are naturally coarse and up to the task of scrubbing your pots and pans. Seep eco sponge scourers Made from loofah and wood pulp cellulose, these sponges from Seep are safe to use on nonstick pans. A pack should last you a whole year. Regn coconut kitchen scourers Sign up to The Filter Get the best shopping advice from the Filter team straight to your inbox. The Guardian's journalism is independent. We will earn a commission if you buy something through an affiliate link. after newsletter promotion These scourers are made from coconut fibres that are tough on grime and mess but gentle on your skin. They're also biodegradable, so you can throw them away guilt-free when they've run their course. There are plenty of refillable washing-up liquids out there, which help to cut down on plastic by encouraging you to reuse a single bottle. However, many of them still involve plastic packaging for the refills. Not so for Iron & Velvet's water-soluble sachets, which are delivered inside cardboard packaging. Mix these with water in a dispenser to create the washing-up liquid. There's no dispenser provided, as you're encouraged to use one you already own to further cut down on waste. Iron & Velvet washing-up liquid refill Wooden dish drainers can be tempting for a homespun look, but they also need to dry out completely between washes or they'll go mouldy. Metal drainers are a more practical choice and much more aesthetically pleasing than their plastic counterparts. Habitat metal and bamboo dish drainer This compact black metal drainer is the perfect size if you have a dishwasher and just want a little extra drying space between loads. Next two-tier drainer No dishwasher? This grey two-tier drainer is ideal if you need a little more space for your washing-up. Having storage pots of various sizes to stash leftovers is a great way to cut down on clingfilm. Most containers on the market involve a little bit of plastic (even if it's just in the silicone seal between the pot and lid), but here are a few made entirely of stainless steel. A Slice of Green stainless steel oval lunch box This stainless-steel lunchbox with closure clips is perfect for storing leftover meals or taking lunch on the go. ZenithCart stainless steel storage pots This trio of pots comes with three sizes, making it easy to store half a lemon or other odds and ends. Elephant Box leakproof food canister trio These useful canisters are leakproof, thanks to their screw-top closure – and they're pretty cute too. Another alternative to clingfilm is beeswax wraps. They're made by coating a piece of material in beeswax to make it pliable and able to hold its shape when wrapped around any leftover food. They're fairly easy to make, if you're up for it, but if not, there are plenty of ready-made ones available. To maintain them, wash with washing-up liquid in cool water, to avoid melting the wax, and gently scrub to remove any residue. Once clean, lay them flat or hang them from a drainer to dry completely before storing. Tu-Untangle natural beeswax wraps This set of wraps includes three sizes in various fun patterns. Handy for taking a sandwich into the office. Honey Bee Good dandelion print beeswax wraps In a pretty dandelion print, these beeswax wraps come in a set of three different sizes. The largest is big enough to cover a dinner plate for easy leftover storage. Before buying new products, take a look at how you can use what you already own. Things such as jars and other resealable containers from shop-bought foods can be reused to keep leftovers fresh. If you are going to reuse plastic packaging from takeaways or microwave meals, check the labelling to ensure it is safe to use them in the freezer, microwave or dishwasher first. Reduce your use of plastic bottles by having milk delivered in glass bottles from services such as the Modern Milkman. And if you have a penchant for fizzy drinks, you could invest in a carbonator to make them at home. A reusable water bottle can prevent you from having to constantly buy plastic bottles of water when out and about. Drinkmate OmniFizz sparkling water and soda maker Chilly's insulated drinks bottle, 500ml Clean & Green by Nancy Birtwhistle Make your own cleaning products and put them in a reusable spray bottle to cut out the plastic packaging. This book is full of Nancy Birtwhistle's eco-friendly and natural recipes and cleaning tips. La Cafetière cast-iron three-cup teapot Many brands of teabag contain plastic – even if they opt to use bioplastics such as PLA. So if you want your afternoon cuppa to be completely free of plastic, loose leaf is a safe bet. Get yourself a metal diffuser, or teapot with one built in, and enjoy. Have you checked whether you have a local refill shop? Selling everything from food to cleaning products, they can be the answer to cutting down on all manner of plastic packaging. You can also buy the exact amount you need, helping to reduce waste. If you don't have access to a local shop, there are plenty of refill subscriptions online for everything from laundry capsules to fruit and veg boxes. Check out 16 subscription services to save you time and money Thermos stainless steel food flask Instead of picking up a plastic-wrapped supermarket meal deal or chain coffee-shop salad, take your own lunch into work in a flask or lunchbox. This can also save you money in the long run, particularly if you batch cook your lunches at the start of the week. A Thermos flask is a versatile container, ideal for keeping soup or curries hot and pasta salads cold. Filter editor Hannah Booth is such a fan that she bought two. Check out 20 simple ways to cut down on plastic (and save money) It's so easy to fall prey to the latest kitchen gadget, only to use it twice before it gathers dust on your countertop. Reduce waste by borrowing the kinds of appliances you'd use occasionally from a local library of things. They're available all over the country and allow you to rent all manner of tools for as little as £1.50 a day. When browsing a few local libraries, I spotted everything from waffle makers to air fryers. Have you made thoughtful, eco-friendly swaps in your kitchen? Whether you're actively trying to reduce plastic or you've eliminated it entirely, let us know by emailing thefilter@

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