Customer experience remains central to SBI's growth strategy: Chairman
continues to be the cornerstone of SBI's growth strategy, Chairman
C S Setty
said, as the bank was recognised as the 'World's Best Consumer Bank' for 2025.
The award to be presented by Global Finance magazine is based on the publication's comprehensive research and analysis, enriched by insights from corporate finance executives, analysts, and bankers across the globe, SBI said in a statement on Friday.
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Global Finance magazine will present the award to SBI Chairman C S Setty at the annual event titled World's Best Bank in Washington, on October 18, 2025 during the IMF/World Bank Annual Meetings, it said.
Speaking on the occasion, Setty said "customer experience remains central to our growth strategy. By simplifying on-boarding, enabling vernacular voice banking, and ensuring 24/7 digital support, we aim to deliver a seamless and inclusive experience across geographies, particularly for emerging segments in rural and semi-urban areas."
Further, he said, the bank is building
omni-channel engagement
models, supported by hyper-personalised offerings powered by AI.
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This global recognition reaffirms SBI's commitment to serving its about 52 crore customers with innovation, inclusivity, and excellence, delivering world-class banking experiences across every corner of the nation and beyond, he added.
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Time of India
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- Time of India
Some Kenyan runners see doping as a path to glory, and to basic sustenance
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Explore courses from Top Institutes in Please select course: Select a Course Category PGDM Product Management Design Thinking others Cybersecurity Data Science Project Management Degree Management Public Policy Healthcare Data Science MCA Data Analytics MBA Leadership Finance healthcare Digital Marketing Artificial Intelligence Operations Management CXO Others Technology Skills you'll gain: Financial Analysis & Decision Making Quantitative & Analytical Skills Organizational Management & Leadership Innovation & Entrepreneurship Duration: 24 Months IMI Delhi Post Graduate Diploma in Management (Online) Starts on Sep 1, 2024 Get Details Runners come here for access to competition, coaching talent and the benefit of training in thin air, all to try to earn riches from running. Many Kenyans who try to join the elite endure cramped and dirty living conditions, little food and separation from their families in service of their ambitions. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like How Much Does It Cost to Rent a Private Jet - The Prices May Surprise You! Private Jet I Search Ads Learn More Undo In a region where the average annual income is the equivalent of little more than $2,000 and the competition so intense, the potentially life-changing lure of banned substances, referred to locally as 'the medicine,' is obvious. A few thousand dollars in prize money or participation in a single overseas race can be the difference between runners and their families eating three meals a day and scratching around for the next bite. They calculate that doping is worth the risks not only of getting caught, but also of damaging their health and, in some cases, even dying. Live Events In that environment, the doping industry has flourished, with pharmacies in the region's health care hub city of Eldoret said to serve as a conduit for performance-enhancing substances. The crisis pulls together extreme poverty, moneymaking opportunity, corruption and a region overflowing with running talent that makes getting an edge harder than just about anywhere. 'This economic reality means the high-risk situation is always going to be impossible to completely eradicate,' said Brett Clothier, the head of global track and field's unit responsible for anti-doping efforts. Many runners and coaches suspect that their rivals dope, and they point to the roster of athletes barred from international competitive racing. Kenya, which has a smaller population than 25 other countries, has the most names on the list. Some of Kenya's most prominent runners have been caught doping and barred from competition. The women's marathon world-record holder, Ruth Chepngetich, who is from the Rift Valley, was suspended this month after testing positive for a prohibited substance. Her agent did not respond to a request for comment. International officials have made headway. Kenyans are now among the most-tested athletes anywhere, Clothier said, adding that as widespread as the doping is, it was far worse just a few years ago. Yet, global anti-doping bodies suspect that policing efforts may be touching only the edges of a cheating epidemic. Officials in Kenya responsible for tackling doping have been caught taking bribes. Some have been arrested. The scale of the problem prompted track and field's governing body to threaten to ban Kenya from global competition unless its government committed to spending $25 million to fight doping, a staggering amount in the anti-doping world. 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On a Tuesday this year, one of them, Daniel Rotich, 24, was at Kipchoge Keino Stadium, named for one of Kenya's most revered runners. It's a ramshackle building that is a magnet for runners looking to improve. Rotich arrived before first light, waiting for a coach who would ultimately not show. With a young child and another on the way, Rotich convinced his wife that he should try running because he had shown promise in school. He had maize and beans to last another few weeks, enough time, he hoped, to improve his pace and attract the attention of a camp that would provide housing and food in return for a share of any earnings. His wife sent him the equivalent of a dollar every second day, he said, and he slept on a thin blue mat in a room with a mud floor that a friend let him use. 'It's hard, but we have to survive until you make it,' he said after running 10 drills of 1,000 meters each. 'It might take two years or six months.' His story is typical. 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News18
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6 hours ago
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