New plan to improve confidence for travellers in Wales
Launched at the Wrexham Gateway Project—where accessibility upgrades are already in progress—the plan sets out five key principles.
These include making sure people feel safe and welcome, improving physical access, involving users in design, and embedding long-term change across all modes of transport.
Cabinet secretary for transport and North Wales, Ken Skates, said: "Accessibility and inclusivity aren't optional extras – they are fundamental rights.
"Wrexham Gateway shows what can be achieved when we develop transport infrastructure in partnership with disabled people, putting their expertise and lived experience at the heart of design decisions."
The scheme is backed by new standards and guidance for transport providers, developed in collaboration with disabled people.
It also includes regular equality and disability awareness training for front-line staff across rail, bus, and other services.
Physical improvements will address barriers through better lighting, accessible routes, and upgraded station facilities.
Amanda Say, a member of the Transport for Wales Access and Inclusion Panel who uses public transport several times a week, said: "In terms of accessibility, it can be quite a challenge to plan any journey.
"It is getting better.
"Travelling by train is probably the easiest, while buses are much more challenging.
"If we can link all active travel routes together, that journey – for everybody – is going to get much easier."
At the Wrexham Gateway Project, panel members have already contributed to improvements such as new help points and accessible routes.
Lee Robinson, executive director for regional transport and integration at Transport for Wales, said: "We're committed to delivering transport projects that are accessible and inclusive for all, and place people at the centre of design so customers feel safe and welcome when travelling in Wales."
Travel for All supports the Welsh Government's wider disability rights agenda, including its 10-year Disabled People's Rights Plan, which is currently open for public consultation until August 7, 2025.
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